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Is Customer Service Gone?
#8319763
07/13/21 04:58 PM
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Joined: Oct 2013
Posts: 5,929
Ol Thumper
OP
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OP
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Posts: 5,929 |
I’ve been curious what everyone else’s opinion on customer service is now? For the last several years it’s like nobody gives a crap anymore on taking care of their customers. I can’t for the life of me get any local companies these days to do anything they say they will do. Today’s issue is we’ve been waiting on a well known company for 4 months to install an irrigation system and paid half of the deposit months ago and they call to say they will be here on X day and I take off work and they don’t show up, they’ve done this twice inside of a week and they got offended I questioned them and was upset after loosing 2 days of work. I’m just about done with dealing with anyone and if I can’t do it myself I simply won’t have it done. The nut punch is this company was twice the price of the second bid and I went with these morons so I wouldn’t have these issues. Live and learn I guess,
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319778
07/13/21 05:07 PM
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Joined: Nov 2009
Posts: 91,416
bill oxner
THF Celebrity
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Joined: Nov 2009
Posts: 91,416 |
Haven't had any problems with getting help with my water well., tree removal, yard work, and painting. My biggest problem was waiting all day for an eight to five man to show up.
Just luck of the draw.
Quail hunting is like walking into, and out of a beautiful painting all day long. Gene Hill
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319792
07/13/21 05:20 PM
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Joined: Oct 2008
Posts: 16,793
68rustbucket
THF Celebrity
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THF Celebrity
Joined: Oct 2008
Posts: 16,793 |
Been trying to get hail damage repaired on my truck since April. Body shop and insurance company have been no help, pointing finger at each other. 3 weeks to windshield replaced so I could drive it, 2 more weeks for estimate appointment 6 weeks for appointment to drop it off. Then yesterday at 4 they call to say don’t bring it for a few more days. Tried to get an estimate at another body shop today, they wouldn’t do it. Just said if you want it fixed you just have to leave it. And have an out of state trip planned at the end of August. Very frustrating.
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Re: Is Customer Service Gone?
[Re: 68rustbucket]
#8319795
07/13/21 05:26 PM
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Joined: Apr 2008
Posts: 4,547
TPACK
Extreme Tracker
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Extreme Tracker
Joined: Apr 2008
Posts: 4,547 |
Been trying to get hail damage repaired on my truck since April. Body shop and insurance company have been no help, pointing finger at each other. 3 weeks to windshield replaced so I could drive it, 2 more weeks for estimate appointment 6 weeks for appointment to drop it off. Then yesterday at 4 they call to say don’t bring it for a few more days. Tried to get an estimate at another body shop today, they wouldn’t do it. Just said if you want it fixed you just have to leave it. And have an out of state trip planned at the end of August. Very frustrating. That`s crazy. I went to get an estimate for paint-less dent repair and got mine in the next day. It took one day to fix all my dents and I had my truck back.
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319796
07/13/21 05:27 PM
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Joined: Jun 2020
Posts: 551
Indianation65
Tracker
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Tracker
Joined: Jun 2020
Posts: 551 |
Customer service is hanging on by a thread in most today's industries.
It's not "gone," but it's well "hidden" with many companies.
...------
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319802
07/13/21 05:31 PM
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Joined: Aug 2010
Posts: 60,296
stxranchman
Obie Juan Kenobi
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Obie Juan Kenobi
Joined: Aug 2010
Posts: 60,296 |
For the most part all of them are the same nowadays. It is even more difficult to even get anyone to return a call that you are wanting to do some work or bid on a job in the day and age. I will say this, that back in Jan. I was on a ranch in the Hill Country and got in my truck to leave one morning. As I was walking to my truck I saw a dark oil spot under the rear end of my truck. On further inspection found the rear pinion seal leaking and oil spray all over the underside of my truck. It was a Monday morning at daylight and not sure how bad it was or much oil had leaked out, I decided to call a Ford Dealership. Called 3 that were close and got a person to answer a call at Mclane Ford in Fredericksburg at about 7:20 am or so. They were not even open but the lady answered and was taking my message to have someone return my call when a service manager walked in. She gave him the phone and he said to bring it in. They not only checked it but replaced the seal and had me on the road before 11 am that morning.
Are idiots multiplying faster than normal people?
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319853
07/13/21 06:19 PM
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Joined: Jan 2007
Posts: 15,503
reeltexan
THF Celebrity
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Joined: Jan 2007
Posts: 15,503 |
no problems here much during the Dreaded 19 year, I had to wait almost three months to get glass installed on the new shower but it was because the glass company didn't have enough employees coming to work............you know.........just like NOW.
"If we ever forget that we are One Nation Under God, then we will be a nation gone under." Ronald Reagan
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319859
07/13/21 06:29 PM
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Joined: Dec 2008
Posts: 41,173
J.G.
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 41,173 |
Good customer service still exists, it's just not as common as bad customer service.
800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319867
07/13/21 06:39 PM
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Joined: Dec 2009
Posts: 9,836
The Dude Abides
THF Trophy Hunter
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THF Trophy Hunter
Joined: Dec 2009
Posts: 9,836 |
I’ve been curious what everyone else’s opinion on customer service is now? For the last several years it’s like nobody gives a crap anymore on taking care of their customers. I can’t for the life of me get any local companies these days to do anything they say they will do. Today’s issue is we’ve been waiting on a well known company for 4 months to install an irrigation system and paid half of the deposit months ago and they call to say they will be here on X day and I take off work and they don’t show up, they’ve done this twice inside of a week and they got offended I questioned them and was upset after loosing 2 days of work. I’m just about done with dealing with anyone and if I can’t do it myself I simply won’t have it done. The nut punch is this company was twice the price of the second bid and I went with these morons so I wouldn’t have these issues. Live and learn I guess, Request a refund and move on. "Do what you say you're going to do", plain and simple!
I am still looking for the perfect apron, one with reinforced knee areas would be perfect.
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319904
07/13/21 07:10 PM
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Joined: Dec 2008
Posts: 5,192
LonestarCobra
THF Trophy Hunter
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THF Trophy Hunter
Joined: Dec 2008
Posts: 5,192 |
A few places I can get good service, others, not so much. Being a service provider myself, I naturally judge others service against mine. I have come to the realization that we provide a level of service that is uncommon these days, and if we did not, we would be replaced by another vendor. Several factors are involved on what a consumer is willing to put up with to use a certain product or service.
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Re: Is Customer Service Gone?
[Re: J.G.]
#8319906
07/13/21 07:11 PM
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Joined: Jan 2012
Posts: 29,134
TXHOGSLAYER
THF Celebrity
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THF Celebrity
Joined: Jan 2012
Posts: 29,134 |
Good customer service still exists, it's just not as common as bad customer service. True, only had 1 of 4 real estate agents return my call to list my lake house.
LETS GO BRANDON
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319908
07/13/21 07:12 PM
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Joined: Oct 2008
Posts: 16,793
68rustbucket
THF Celebrity
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THF Celebrity
Joined: Oct 2008
Posts: 16,793 |
I had a good experience today! Talked to imaging center about an x ray appointment. They said not needed it’s just walk in. I asked when the slow time was and nurse said it wasn’t busy now. Really wasn’t planning on run over right that second, but got a call from the same nurse a couple minutes later to tell me the X-ray tech just left for lunch and wouldn’t be back til 1:30. I told her I really appreciated the call, and said thank you. I was impressed, it made my day.
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Re: Is Customer Service Gone?
[Re: 68rustbucket]
#8319944
07/13/21 07:47 PM
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Joined: Apr 2013
Posts: 8,481
freerange
THF Trophy Hunter
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THF Trophy Hunter
Joined: Apr 2013
Posts: 8,481 |
I had a good experience today! Talked to imaging center about an x ray appointment. They said not needed it’s just walk in. I asked when the slow time was and nurse said it wasn’t busy now. Really wasn’t planning on run over right that second, but got a call from the same nurse a couple minutes later to tell me the X-ray tech just left for lunch and wouldn’t be back til 1:30. I told her I really appreciated the call, and said thank you. I was impressed, it made my day. Little stuff like that would make my day too. Im in the corner with the customer service is almost a thing of the past. When I get the kind of service that i feel used to be the norm i really notice it and sometimes take time to let the people know. After owning my own business i understand how hard it can be to get and keep someones business. I just dont understand why so many cant take care of what is expected/needed/wanted. Here I go getting lengthy but this really is a pet peave issue I have. I had a waitress many decades ago that would be sure to set a beer bottle or ketchup bottle down with the label facing the customer. That was an early on lesson I learned about the details of taking care of some one you serve. Recently, after a lifetime of restaurant experience from both sides, I noticed a waitress pour a little out of a tea pitcher before refilling mine. Never seen that so I asked her about. She said the ice melts and pools on top and she didnt want me getting watered down tea. She had no idea I was watching her, so she really just CARED about going the extra mile. Yes, customer service is fading away, and I miss it.
At some point in life its time to quit chasing the pot of gold and just enjoy the rainbow. FR Keep your gratitude higher than your expectations. RWH
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319967
07/13/21 08:11 PM
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Joined: Apr 2012
Posts: 1,687
SherpaPhil
Pro Tracker
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Pro Tracker
Joined: Apr 2012
Posts: 1,687 |
During the winter storm, the rolling blackouts fried the controller for my tankless water heater. I called the company, Rheem, and told them what the issue was. The lady on the phone talked me through how to bypass the controller and get it to work for a few days while she shipped me a replacement at no charge. To say I was impressed was quite an understatement.
Other end of the spectrum, I told my pool guy LAST July that I wanted a heater installed. Still waiting on that...
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8319999
07/13/21 08:37 PM
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Joined: Oct 2012
Posts: 25,295
Creekrunner
THF Celebrity
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Joined: Oct 2012
Posts: 25,295 |
Taking off work and having them no-show has to be the worst. They are disrespecting your need to make a living. Idiots. Our business never had the luxury of everyone just clamoring to buy our product. There were plenty of competitors busting their hump to sell to the same customer. I've recently ordered a blind from one feed store and some feeders from a manufacturer. 'Must be nice having customers lining up to buy from you, even though all of your employees are totally clueless and would starve to death in a competitive market. Let's face it, a lot of folks in the hunting products arena couldn't make it 6 months in a lot of other industries. ('Same thing goes for pharmaceuticals. )
...and have dominion over the fish of the sea, and over the fowl of the air, and over every living thing that moveth upon the earth. Gen. 1:28
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320158
07/13/21 10:26 PM
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Joined: Jul 2006
Posts: 110,797
dogcatcher
THF Celebrity
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Joined: Jul 2006
Posts: 110,797 |
Walmart customer service in action. https://www.fox6now.com/news/woman-attacked-by-walmart-worker-speaks-out Woman attacked by Walmart worker speaks out: 'She went crazy' By Angélica SanchezPublished 1 day agoCrime and Public SafetyFOX6 News Milwaukee
70-year-old woman attacked by Walmart worker A 70-year-old woman says she was beaten by a Mount Pleasant Walmart employee – and now she is speaking out.
MOUNT PLEASANT, Wis. - A 70-year-old woman says she was beaten by a Mount Pleasant Walmart employee – and now she is speaking out. Walmart says the employee in this incident has been suspended. But the victim says Walmart is not doing enough.
"Would you ever in a million years expect some young Walmart employee to beat up a 70-year-old?" asked P.K. Shader.
But that is exactly what Racine County authorities say happened inside a Mount Pleasant Walmart.
"You don’t realize how this, after a while, starts to affect how you live," Shader said.
It has been a trying time for Shader. Her face is covered in bruises. Below the surface, she has lost a sense of security. Sitting next to her attorney, Shader told FOX6 News she was shopping inside Walmart last Thursday. Two checkout lines were long. She went to customer service to see if they could open up one more lane.
"The young woman I dealt with started yelling at me, asking if I wanted to work there; if I needed a job there," Shader said.
Shader decided to speak with a manager.
"Do you let her talk to all your customers like that? And the manager didn’t say a word," Shader said.
Shader wanted to report the employee to corporate.
"Lo and behold, she’s walking right towards me and I snap a picture – and she went crazy," Shader said.
The employee, identified by authorities as 17-year-old Jazareia Velasquez, is charged with aggravated battery to an elderly person and disorderly conduct.
In a statement, Walmart said the 17-year-old is suspended – and they are assisting law enforcement in the investigation.
"I think the employee should be fired," said Carl Ricciardi, Shader's attorney. "They have to take seriously their duty to work with their employees so this never happens again."
Shader told FOX6 News multiple employees watched the assault. Only one pulled the suspect away. Shader said she called 911 because no one else did.
The 17-year-old is due back in court for a preliminary hearing. It is not immediately clear who her attorney on record will be. She has been ordered to have no contact with the victim in this case.
Combat Infantryman, the ultimate hunter where the prey shoots back. _____________"Illegitimus non carborundum est"_______________
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320167
07/13/21 10:31 PM
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Joined: Jul 2008
Posts: 21,617
pegasaurus
THF Celebrity
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THF Celebrity
Joined: Jul 2008
Posts: 21,617 |
Not gone. Just redefined by liberal ideology.
Funny thing about getting older: Your eyesight starts getting weaker but your ability to see through people's BS gets much better.
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320211
07/13/21 11:10 PM
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Joined: Nov 2017
Posts: 19,289
Biscuit
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Joined: Nov 2017
Posts: 19,289 |
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320327
07/14/21 12:42 AM
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Joined: Apr 2013
Posts: 698
rogerh
Tracker
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Tracker
Joined: Apr 2013
Posts: 698 |
It sux for sure ,everyone I deal with blames it on covid. My azz
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320351
07/14/21 12:59 AM
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Joined: Oct 2012
Posts: 25,295
Creekrunner
THF Celebrity
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Joined: Oct 2012
Posts: 25,295 |
Lots of failing businesses are gonna ride Covid as long as they can. They're automated phone messages are pitiful. "'Can't see you ...covid. Remember, we can't meet with you in person right now." It'll be the same message a year from now.
...and have dominion over the fish of the sea, and over the fowl of the air, and over every living thing that moveth upon the earth. Gen. 1:28
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320413
07/14/21 02:08 AM
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Joined: Dec 2011
Posts: 1,933
gtrich94
Pro Tracker
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Pro Tracker
Joined: Dec 2011
Posts: 1,933 |
Customer service is worse today than in the past, but customers today are a lot bigger pita’s than they were in the past as well. Now everyone is a Google expert who will happily get up in your face and tell you exact how things should be done. I worked customer support for years and there is no way I could deal with the customers of today. The lack of manners and respect flows both ways.
Thanks, Rich
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Re: Is Customer Service Gone?
[Re: J.G.]
#8320424
07/14/21 02:20 AM
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Joined: Nov 2008
Posts: 8,375
LoneStarSon
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2008
Posts: 8,375 |
Good customer service still exists, it's just not as common as bad customer service.
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Re: Is Customer Service Gone?
[Re: gtrich94]
#8320452
07/14/21 02:44 AM
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Joined: Mar 2010
Posts: 745
RayBob
Tracker
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Tracker
Joined: Mar 2010
Posts: 745 |
Customer service is worse today than in the past, but customers today are a lot bigger pita’s than they were in the past as well. Now everyone is a Google expert who will happily get up in your face and tell you exact how things should be done. I worked customer support for years and there is no way I could deal with the customers of today. The lack of manners and respect flows both ways. Pretty good summation on the "Google expert". Being in healthcare for 30 years I've had more than one family get in my face to tell my what Dr. Google had to say.
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Re: Is Customer Service Gone?
[Re: Ol Thumper]
#8320458
07/14/21 02:48 AM
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Joined: Jul 2011
Posts: 6,115
Ranch Dawg
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jul 2011
Posts: 6,115 |
THE ROAD GOES ON FOREVER AND THE PARTY NEVER ENDS.
F##K YOU JOE BIDEN !!!!!
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Re: Is Customer Service Gone?
[Re: J.G.]
#8320547
07/14/21 11:16 AM
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Joined: Oct 2007
Posts: 19,249
TEXASLEFTY
THF Whiskey Sommelier
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THF Whiskey Sommelier
Joined: Oct 2007
Posts: 19,249 |
Good customer service still exists, it's just not as common as bad customer service. Correct
Never been to a camping world. I prefer Dick's to be honest.
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