Is Customer Service Gone?

Been trying to get hail damage repaired on my truck since April. Body shop and insurance company have been no help, pointing finger at each other. 3 weeks to windshield replaced so I could drive it, 2 more weeks for estimate appointment 6 weeks for appointment to drop it off. Then yesterday at 4 they call to say don’t bring it for a few more days. Tried to get an estimate at another body shop today, they wouldn’t do it. Just said if you want it fixed you just have to leave it. And have an out of state trip planned at the end of August. Very frustrating.

I’ve been curious what everyone else’s opinion on customer service is now? For the last several years it’s like nobody gives a crap anymore on taking care of their customers. I can’t for the life of me get any local companies these days to do anything they say they will do. Today’s issue is we’ve been waiting on a well known company for 4 months to install an irrigation system and paid half of the deposit months ago and they call to say they will be here on X day and I take off work and they don’t show up, they’ve done this twice inside of a week and they got offended I questioned them and was upset after loosing 2 days of work. I’m just about done with dealing with anyone and if I can’t do it myself I simply won’t have it done. The nut punch is this company was twice the price of the second bid and I went with these morons so I wouldn’t have these issues. Live and learn I guess,

Good customer service still exists, it's just not as common as bad customer service.

I had a good experience today! Talked to imaging center about an x ray appointment. They said not needed it’s just walk in. I asked when the slow time was and nurse said it wasn’t busy now. Really wasn’t planning on run over right that second, but got a call from the same nurse a couple minutes later to tell me the X-ray tech just left for lunch and wouldn’t be back til 1:30. I told her I really appreciated the call, and said thank you. I was impressed, it made my day.

Woman attacked by Walmart worker speaks out: 'She went crazy'
By Angélica SanchezPublished 1 day agoCrime and Public SafetyFOX6 News Milwaukee

70-year-old woman attacked by Walmart worker
A 70-year-old woman says she was beaten by a Mount Pleasant Walmart employee – and now she is speaking out.

MOUNT PLEASANT, Wis. - A 70-year-old woman says she was beaten by a Mount Pleasant Walmart employee – and now she is speaking out. Walmart says the employee in this incident has been suspended. But the victim says Walmart is not doing enough.

"Would you ever in a million years expect some young Walmart employee to beat up a 70-year-old?" asked P.K. Shader.

But that is exactly what Racine County authorities say happened inside a Mount Pleasant Walmart.

"You don’t realize how this, after a while, starts to affect how you live," Shader said.

It has been a trying time for Shader. Her face is covered in bruises. Below the surface, she has lost a sense of security. Sitting next to her attorney, Shader told FOX6 News she was shopping inside Walmart last Thursday. Two checkout lines were long. She went to customer service to see if they could open up one more lane.

"The young woman I dealt with started yelling at me, asking if I wanted to work there; if I needed a job there," Shader said.

Shader decided to speak with a manager.

"Do you let her talk to all your customers like that? And the manager didn’t say a word," Shader said.

Shader wanted to report the employee to corporate.

"Lo and behold, she’s walking right towards me and I snap a picture – and she went crazy," Shader said.

The employee, identified by authorities as 17-year-old Jazareia Velasquez, is charged with aggravated battery to an elderly person and disorderly conduct.

In a statement, Walmart said the 17-year-old is suspended – and they are assisting law enforcement in the investigation.

"I think the employee should be fired," said Carl Ricciardi, Shader's attorney. "They have to take seriously their duty to work with their employees so this never happens again."


Shader told FOX6 News multiple employees watched the assault. Only one pulled the suspect away. Shader said she called 911 because no one else did.

The 17-year-old is due back in court for a preliminary hearing. It is not immediately clear who her attorney on record will be. She has been ordered to have no contact with the victim in this case.

Good customer service still exists, it's just not as common as bad customer service.

Customer service is worse today than in the past, but customers today are a lot bigger pita’s than they were in the past as well. Now everyone is a Google expert who will happily get up in your face and tell you exact how things should be done. I worked customer support for years and there is no way I could deal with the customers of today. The lack of manners and respect flows both ways.

Good customer service still exists, it's just not as common as bad customer service.

Customer service is worse today than in the past, but customers today are a lot bigger pita’s than they were in the past as well. Now everyone is a Google expert who will happily get up in your face and tell you exact how things should be done. I worked customer support for years and there is no way I could deal with the customers of today. The lack of manners and respect flows both ways.

Not, if you shop in the mom & pop stores...