Letter I posted today as a Google review.

PODS NEVER AGAIN!!!

In February 2022 we sold our home and rented for 6 months until we found the right place. We knew our new home would be somewhere in North Texas or Southern Oklahoma, this is all we knew. From using PODS in 2012 when moving my father from Southern California to North Texas and having a good experience they seemed right for our move.

Our move is unique moving from a rural property needing 3 PODS, one for the house, one for the shop and one for the barn, not your normal move.
In July of 2022 we closed on a property in Southern Oklahoma 72 miles north of our old home, or 1 hour and 15 minutes north for some people.
I contacted PODS requesting delivery of the POD containing our household items only. I was informed that my new zip code 74723 is in a non-delivery area for PODS how can this be PODS is a nationwide moving & storage company? My new home is off of HWY 70 in Southern Oklahoma very accessible from anywhere.

Our 3 PODS are being stored at a PODS facility in McKinney, TX which is 82 miles south of our new home and off of interstate 75 a major highway in the United States. I made 2 lengthy and in-depth phone calls with PODS Customer service trying to resolve my issue. Will get into customer service later in this document. I even contacted via LinkedIn the CEO of PODS Kathryn Marinello looking for any kind of assistance, no response in over a week!!!

So for the last 6 months I’ve been paying almost $700.00 per month for storage of my belongings (3 PODS) under the guise that they would be delivered to my new home as per the PODS business model. This is not the case so this Friday August 26, 2022 I’m having the POD with my household belongings delivered back to my old home in North Texas (the new owner said that would be OK) so I can rent a U-Haul Truck $250.00+ Saturday August 27, 2022 and cross deck my belongings from the POD into a U-Haul truck and take them to my new home. I’m 66 years old and a US Navy veteran and if it weren’t for the help of good friends and family I don’t know what my wife and I would do.

PODS is a lying and deceptive company with their WEB page littered with false and miss-leading statements.

Here are just a few from their WEB page.

1. No Delivery Address Necessary: PODs is perfect for moves when you haven’t quite figured out where you’re going to live yet. Weather you’re starting a new job ASAP and still need time to look for a place, or your new home is being renovated before you move in, are built in storage options make it easy to store your stuff with us until you’re ready for it.
2. Uncertain or Complex Moves: Sure about your closing date but unsure about your move-in date? No need to stress you’ve got your PODS personal moving and storage team here to help with built in storage and flexible scheduling. Whether you need more time looking for a new home or are finishing up home renovations after a long distance move, we’ll deliver your essentials to a temporary apartment in your new city and store the rest at a secure storage center nearby.
3. Cross-Country and Cross Boarder Moving Made Easy: Portable containers are ideal for long distance moves or moving across the country for a job, especially if you haven’t quite figured out your final house. That’s because storage is built into every move, so you can take your time finding a new place. We can even move you to Canada we’re cross boarder experts too.
4. When to store with PODS vs. Self-Storage Units: During your move store your things when you’ve sold your house but you’re still looking for the next. Or, if you’re in college or the military and move a lot, you can keep some stuff in storage until life becomes more settled. Just load your container and we’ll drive it to one of our secure facility for a long as you like. Store in your old city, your new city, or anywhere in between.

PODS Customer Service: As stated above I had two lengthy and in-depth call with PODS customer service stating my case and was never given an explanation why they will not deliver to my new zip code 74723, 82 miles north of their storage facility in McKinney, TX. Off Interstate 75. I spoke with 2 individuals one named Chris and one named Fred. After almost an hour call with Fred I demanded to be transferred to a supervisor. I was connected to a lady in Canada which I don’t recall here name. All this person could do was apologize, it was so bad at one point in the call I asked her to quite apologizing and do something. I asked to be connected with here manager, supervisor or director and was basically told this was as far as I was getting with PODS, PERIOD!! I have a major issue and it stops with a level one supervisor, UNACCEPATABLE!!

How does this happen, more deception from PODS Moving & Storage?

A friend of mine recently retired of May 2022 in California and moved to Paris, TX.
Based off of my recommendation I had him contact PODS for his move from Reedley, Ca. 93654 to Paris, TX. 75462 A POD was delivered to his California home and moved to Paris, TX without issue, but if you enter the zip code 93654 starting location and deliver location 75462, 75462 is a NON-DELIVERABLE zip code within the PODS WEB site??? How can this be when my belongings are 82 miles away and they can’t delivery but they can deliver to a NON-DELIVERABLE zip code 1700 miles away?

Based off of PODS business model with the understanding that my belonging would be delivered to my new home what did I need PODS for knowing what I know now? I would have been better off renting a mini-storage unit for $200.00 per month. Over the last 6 month I’ve spent $4700.00 storing my belonging for what. I’ll spend over $600.00 renting U-Haul trucks and asking friends for help to recover my belonging (3 PODS) from a company that is full of lies and deception.

Every chance I have I’ll be basting PODS on every WEB site I can find telling the same story I’ve shared today.

Disgusted!!!

Before contracting with PODs did you happen to check if they would deliver to your new address?

Places you can rip them a new one.

https://www.bbb.org/us/fl/clearwate...-moving-storage-0653-90007790/complaints

https://www.consumeraffairs.com/movers/pods.html

https://www.consumeraffairs.com/movers/pods.html

https://www.mymovingreviews.com/movers/pods-moving-and-storage-1285

https://www.trustpilot.com/review/pods.com

Yeah that sounds really bad. If you're so inclined, you might contact an attorney about getting your money back. Of course the attorney fees might end up being more than what PODS is trying to charge you?

That ain't right.

I don't think he knew the new address until after the PODS deal was done and good stored.

I have no skin in this game, never used pods, but this stinks and I hope the OP gets this resolved.

He didn't know his new address yet...that's the rub.

Angus, that's insane! I'd be every bit as PO'd as you are. Sorry dude.

At the time all we knew about where we'd wind up was north Texas or Southern Oklahoma. From their WEB site it says "No Address No Problem ".

I think I'm SOL unless someone has a better idea.

I’d find an address as close your house as possible that they do deliver to, explain your can meet the driver and have him follow you to house.
Might be worth a try.

There had to have been a contract which stated the pickup and drop off locations.

1) How do they take that job if they don't service the drop off location.
2) Aren't they are legally bound to do the job if they signed/accepted the contact???

How do they haul the pods? Can they be loaded on a flatbed?

Can they deliver to a distribution center near you? They have them all over the country. That is the least they could do.

They have a special truck that they use.

I assume that the pod cannot be moved by anyone but them.

I'd be hot.

Neighbor just had two dropped off. Showed him this thread...he's not even loaded up and he's pissed at them. He said it was like pulling teeth to get his delivered on time.

No either McKinney, TX or OKC

That sucks, John, hope you find a way to hold them accountable.

We’ve used them twice with no issues, hope you get a resolution in your favor.

On another note, the driver’s that haul their flatbeds don’t know how t strap down a load, can hear those straps flapping from miles away

Outside of being some off the path CR or something. , what makes an address undeliverable?

Charlie

Exactly!

I would contact the Attorney Generals office in Texas and file a complaint with their Consumer Fraud Division.

I wonder how it would coast to take them to small claims court.
I would think they have a leg to stand on if it's a signed contract, and you have documentation stating the following:

"1. No Delivery Address Necessary: PODs is perfect for moves when you haven’t quite figured out where you’re going to live yet. Weather you’re starting a new job ASAP and still need time to look for a place, or your new home is being renovated before you move in, are built in storage options make it easy to store your stuff with us until you’re ready for it.
2. Uncertain or Complex Moves: Sure about your closing date but unsure about your move-in date? No need to stress you’ve got your PODS personal moving and storage team here to help with built in storage and flexible scheduling. Whether you need more time looking for a new home or are finishing up home renovations after a long distance move, we’ll deliver your essentials to a temporary apartment in your new city and store the rest at a secure storage center nearby.
3. Cross-Country and Cross Boarder Moving Made Easy: Portable containers are ideal for long distance moves or moving across the country for a job, especially if you haven’t quite figured out your final house. That’s because storage is built into every move, so you can take your time finding a new place. We can even move you to Canada we’re cross boarder experts too.
4. When to store with PODS vs. Self-Storage Units: During your move store your things when you’ve sold your house but you’re still looking for the next. Or, if you’re in college or the military and move a lot, you can keep some stuff in storage until life becomes more settled. Just load your container and we’ll drive it to one of our secure facility for a long as you like. Store in your old city, your new city, or anywhere in between."

I looked into PODS a year or so ago. I was warned about in-state moves.

If you had the PODS ship to an out-of-state location for storage, then they would have likely delivered them to your new address. There is something goofy about in-state moving services in Texas. I think TxDMV handles the regulations and complaints on in-state movers. Try filing a complaint with them. They will get back to you. They will take your complaint, You can only recover a few cents per pound on things lost or damaged. I don't think late or failure to deliver is even a thing with them

Easy fix. Make them deliver as close as possible, then hire a tow truck to move it to the property. Once emptied, call PODS and have them come get it, guarantee you they will pick up their POD anywhere.

The same reason we can’t order Dominoes pizza on line and have it delivered but if we call the store they deliver without issue. Computers are most likely controlling or dictating what they can and cannot do instead of a person with common sense