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Feb 12th, 2024
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 Swarovski Customer Service
#7622269
10/02/19 11:11 PM
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Joined: Aug 2010
Posts: 2,605
fouzman
OP
Veteran Tracker
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OP
Veteran Tracker
Joined: Aug 2010
Posts: 2,605 |
Is incredible!
Sent three binoculars to their customer service group. They're some extremely professional, yet friendly folks, when you contact them by phone.
One binocular is a 10x42 EL original issue on its third trip for service. The other 2 were purchased 6 years ago. None were broken but all of them needed deep cleaning, eye cups, one new diopter, lenses polished, etc.
We received them this week, a month after shipping to Swarovski. All look and function as close to new as they could, other than wear on the metal surfaces.
Swarovski charged us -0-, as always. Does customer service get any better? Leupold and G Loomis are the only other co.'s that meet that standard, IME.
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Re: Swarovski Customer Service
[Re: fouzman]
#7622305
10/02/19 11:48 PM
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Joined: Nov 2011
Posts: 3,638
DStroud
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 3,638 |
I had the same results as you with mine that were broken by a friend. They repaired no charge and used those binoculars for another 25 years and sold them for what I paid for them.
"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."
Jack O'Connor 1963
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Re: Swarovski Customer Service
[Re: fouzman]
#7622339
10/03/19 12:28 AM
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Joined: Sep 2010
Posts: 2,954
huntwest
Veteran Tracker
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Veteran Tracker
Joined: Sep 2010
Posts: 2,954 |
They are a great company. I repped them in the 90s. They always were a class act.
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Re: Swarovski Customer Service
[Re: fouzman]
#7622406
10/03/19 01:34 AM
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Joined: Aug 2010
Posts: 60,296
stxranchman
Obie Juan Kenobi
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Obie Juan Kenobi
Joined: Aug 2010
Posts: 60,296 |
Leica repaired my 10 yr old Geovids after , by accident, I knocked them out of my gun safe onto the floor. The fall broke the cup on the eyepiece and jammed the eyepiece into the body on the right side not allowing any movement for adjustment. I sent them back and they repaired that and a scratched lens for free. Shipped them back for free.
Are idiots multiplying faster than normal people? ![[Linked Image]](http://neoswarm.com/images/Bug_Crawling.gif)
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Re: Swarovski Customer Service
[Re: fouzman]
#7622441
10/03/19 02:03 AM
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Joined: Nov 2010
Posts: 27,091
Nogalus Prairie
THF Celebrity
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THF Celebrity
Joined: Nov 2010
Posts: 27,091 |
Yes Swaro did the same for mine - also added the Swarovision coatings to my 20 year old ELs.
I learned long ago you can't reason someone out of something they don't reason themselves into.
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Re: Swarovski Customer Service
[Re: fouzman]
#7648643
10/31/19 10:06 PM
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Joined: May 2017
Posts: 19
Tx_ranger482vs
Light Foot
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Light Foot
Joined: May 2017
Posts: 19 |
Anybody else have any experience with Leica? Looking at some Geovids but was concerned about their customer service. Thanks
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Re: Swarovski Customer Service
[Re: fouzman]
#7649223
11/01/19 03:19 PM
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Joined: Jun 2011
Posts: 33,977
Buzzsaw
THF Celebrity
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THF Celebrity
Joined: Jun 2011
Posts: 33,977 |
+1 working with Swarovski Guys building a couple custom ballistic turrets. Great, fast work
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