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So how mad should I be at the car dealership?
#7609499
09/18/19 03:59 AM
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Joined: Aug 2012
Posts: 2,779
nak
OP
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OP
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Three year ago i bought a new Tacoma from a DFW Mid-Cities Toyota dealership. I had shopped around and they offered me the best price on a SR5 4x4. This was going to be my new daily driver and hunting rig, so I was already planning on adding an aftermarket 2" - 3" lift kit, and some better AT tires. (Lots of driving on rutted, muddy, or sandy ranch/lease roads.) When I walked into the deanship, they had a lifted SR5 sitting in the middle of the showroom, with the same size tires I would have bought. This was on the next to last day of a quarter, and they offered me an out the door price that within $100 of the price of the original truck I was going to to buy plus what I already knew i was going to pay for the wheels\tires I was planned on upgrading to...making the lift kit and installation basically free. What a deal And we were driving off in less than 45 minutes. I knew that the spare was an original full size...a couple of inches smaller than the tires on the truck, but hey, it would get you home (although in 4X4 it would not be ideal). I decided to kick the spare issue down the road, until my firs set of new tires. Well, by the time I got home with the truck, I knew that they had not adjusted the headlights for the lift kit...I was blinding oncoming drivers with my low beams. That cost me a trip back to the dealership, but no big deal. Fast forward three years and 48K miles of trouble free ownership...about dark last night, I finally found myself needing to put that spare on for the first time . Guess what? The factory lug wrench will not fit the wheels that the Dealership installed. The wall thickness of the lug wrench is more than double the clearance around the lug nuts on the alloy wheels. An hour later, I have a 1/2" drive ratchet, a deep impact socket, and cheater so I can get the lug nuts broken loose. Now my truck is on flat concrete.... but guess what? The dealer supplied jack cannot get the over-sized tire off the pavement. It has not event taken the weight off the tire. Now I am no stranger to lift kits, over-sized tires, and the issues that come with them, but I ASSuMEd that if the dealer offered the vehicle for sale that way, it would come with what I need to change a tire on the side of the road. I'm calling the dealership GM tomorrow, to share some of my thoughts on the subject; Am I off base with being pi55ed about this? Also, what is an acceptable remedy? A new lug wrench and a couple of 2X8 blocks gets the job done, but that does not feel right.
We all need to practice Whoa more.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609503
09/18/19 04:14 AM
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Joined: Nov 2012
Posts: 15,645
QuitShootinYoungBucks
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You’re off base. The factory supplied those items, not the dealer. I would have expected to outfit a high-lift or similar. Additionally, you never checked or did anything about the tiny spare.
https://web.archive.org/web/20170223065011/http:/www.rrdvegas.com/silencer-cleaning.html
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609504
09/18/19 04:15 AM
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Joined: May 2015
Posts: 4,140
Dalee7892
Extreme Tracker
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Three years, oh well. Just kick the can down the road. Bitchin for a lost cause in my book. Good luck
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Re: So how mad should I be at the car dealership?
[Re: Dalee7892]
#7609507
09/18/19 04:33 AM
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Joined: Jul 2008
Posts: 21,617
pegasaurus
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Three years, oh well. Just kick the can down the road. Bitchin for a lost cause in my book. Good luck ^^^^^^THIS^^^^^^^^ You say you are no stranger to lifted vehicles yet you never thought to check the jack or wrench on a vehicle you bought 3 years ago.
Funny thing about getting older: Your eyesight starts getting weaker but your ability to see through people's BS gets much better.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609508
09/18/19 04:33 AM
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Joined: Jun 2011
Posts: 33,979
Buzzsaw
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this ones on you but thanks for reminding the rest of us to check our nuts and jacks
SPACE FOR RENT
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609509
09/18/19 04:33 AM
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Joined: Jul 2015
Posts: 23,177
Bee'z
The Beedazzler
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The Beedazzler
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Posts: 23,177 |
^^^ They are correct. Sorry for your troubles Sir
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Re: So how mad should I be at the car dealership?
[Re: QuitShootinYoungBucks]
#7609514
09/18/19 05:02 AM
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Joined: Aug 2012
Posts: 2,779
nak
OP
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OP
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You’re off base. The factory supplied those items, not the dealer. I would have expected to outfit a high-lift or similar. Additionally, you never checked or did anything about the tiny spare. No, it was not factory installed. The dealership had them installed after the vehicle was delivered to their lot. The spare is not a problem. I do not have an issue with it being 2" smaller than the tires on the truck, especially since I was make aware of that at the time of purchase. It will still mount on the vehicle and get you home...no different than the do-nut spare provided on may cars. My issue that the dealership provided a jack and lug wrench that do not fit. No jack and lug wrench would have been better. Honestly, how may folks pull their lug wrench and jack out to test it out, before it is needed? This does not fit the "reasonable person" test.
Last edited by nak; 09/18/19 05:03 AM.
We all need to practice Whoa more.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609525
09/18/19 10:12 AM
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Joined: Oct 2009
Posts: 12,221
wp75169
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The undersized tire is a bigger problem than you think. If you put it on the rear and you have a limited slip differential of any kind it will wear it out in short order. A few days of driving like that and it will be an open differential.
3 years, it’s on you.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609530
09/18/19 10:51 AM
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Joined: Oct 2007
Posts: 19,249
TEXASLEFTY
THF Whiskey Sommelier
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You can not expect the sales department to check those things.
Whoever installed the lift, wheels and tires on the other hand.... let them have it.
Lesson learned, maybe somebody on the forum will start checking these things on there vehicles.
I carry a block of wood in my truck to drive up on if I have a flat tire, you don’t have to jack the truck up as high that way.
That would have worked great to set your factory jack on.
Never been to a camping world. I prefer Dick's to be honest.
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Re: So how mad should I be at the car dealership?
[Re: TEXASLEFTY]
#7609532
09/18/19 11:03 AM
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Joined: Jan 2010
Posts: 22,997
fadetoblack64
giddyup
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giddyup
Joined: Jan 2010
Posts: 22,997 |
I got AAA and they handle flats
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609534
09/18/19 11:10 AM
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Joined: Dec 2006
Posts: 2,057
ChrisB
Veteran Tracker
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Posts: 2,057 |
Go get a lug wrench and a piece of 4x4 block and save your complaining for a real problem.
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Re: So how mad should I be at the car dealership?
[Re: pegasaurus]
#7609536
09/18/19 11:15 AM
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Joined: Dec 2008
Posts: 41,173
J.G.
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Three years, oh well. Just kick the can down the road. Bitchin for a lost cause in my book. Good luck ^^^^^^THIS^^^^^^^^ You say you are no stranger to lifted vehicles yet you never thought to check the jack or wrench on a vehicle you bought 3 years ago. Yup. Do not contribure to the rest of the world that has to blame everything on someone else.
800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609543
09/18/19 11:33 AM
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Joined: Jul 2008
Posts: 33,369
bigbob_ftw
Big Sprocket Bob
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Big Sprocket Bob
Joined: Jul 2008
Posts: 33,369 |
Ultra MAGA '24.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609547
09/18/19 11:38 AM
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Joined: Feb 2010
Posts: 11,658
GusWayne
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Was it Toyota of Grapevine by chance?
We bought our 4Runner there, great vehicle but I had an issue there myself
Still have the issue actually
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609551
09/18/19 11:44 AM
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Joined: Nov 2011
Posts: 1,288
HuntFish512
Pro Tracker
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Be glad you had anything, I bought a brand new car from ford a few years back and on my first trip out of state blew a tire. I had no cell signal and guess what? I had no spare no jack no tire tool no "inflation kit"(my new jeep has this what a joke im getting a full size spare soon). I had to wait until a dps trooper came along and was able to get signal out to my roadside assistance.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609560
09/18/19 12:03 PM
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Joined: Jan 2016
Posts: 7,759
snake oil
THF Trophy Hunter
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Joined: Jan 2016
Posts: 7,759 |
Your fault completely!
"You may all go to hell and I will go to Texas".
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609564
09/18/19 12:12 PM
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Joined: Dec 2008
Posts: 5,192
LonestarCobra
THF Trophy Hunter
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This is on you. Heck, I would just like to go three years with no flats!
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Re: So how mad should I be at the car dealership?
[Re: QuitShootinYoungBucks]
#7609571
09/18/19 12:18 PM
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Joined: Oct 2014
Posts: 12,348
Duck_Hunter
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You’re off base. The factory supplied those items, not the dealer. I would have expected to outfit a high-lift or similar. Additionally, you never checked or did anything about the tiny spare. I think TSS is done by the dealer. It’s not standardized and the dealer can upgrade whatever (usually wheels, tires and suspension). TRD is done by the factory and is standardized on its upgrades.
I just turned it on . I was looking bird dogs in the butt this morning.
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609573
09/18/19 12:21 PM
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Joined: Dec 2008
Posts: 22,630
Cast
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Your truck, your responsibility. Man up and accept it.
Cast I have a short attention spa
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Re: So how mad should I be at the car dealership?
[Re: QuitShootinYoungBucks]
#7609587
09/18/19 12:42 PM
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Joined: Feb 2009
Posts: 21,923
Mike W
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You’re off base. The factory supplied those items, not the dealer. I would have expected to outfit a high-lift or similar. Additionally, you never checked or did anything about the tiny spare. +1
This cannot be fixed at the voting booth.. Wake Up You Morons!
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Re: So how mad should I be at the car dealership?
[Re: Duck_Hunter]
#7609588
09/18/19 12:43 PM
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Joined: Dec 2006
Posts: 9,154
KWood_TSU
THF Trophy Hunter
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All trim packages are done by the factory, but a dealer can add whatever to them. It happens a lot in the toyota world. A lot of dealers add lifts and wheels and add 5k mark up for a 1k lift. It's just another way for them to make money.
I can see why you're upset OP, but they're not going to add anything that will cost them money. I see it being asked all the time in the 4runner forums. A lot of guys go buy a bottle jack immediately for this. The lug nut thing is definitely unfortunate.
Amat Victoria Curam - Victory Loves Preparation
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609592
09/18/19 12:49 PM
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Joined: Sep 2004
Posts: 8,426
stinkbelly
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Did the invoice have a new jack and new lug wrench on it?
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609595
09/18/19 12:57 PM
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Joined: Jan 2007
Posts: 15,503
reeltexan
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it's on you. should've checked all of that at some point.
called: live and learn
"If we ever forget that we are One Nation Under God, then we will be a nation gone under." Ronald Reagan
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Re: So how mad should I be at the car dealership?
[Re: nak]
#7609602
09/18/19 01:10 PM
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Joined: Oct 2004
Posts: 39,549
redchevy
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Sorry for the trouble, but id say this isn't a dealer/manufacturer issue, never heard or would have thought about them swapping out a jack or lug wrench.
Couple years ago at a fire work stand we use to operate I had a guy pull in with an avalanche on huger 24+ inch rims. He was bragging on them and his dad just rolled his eyes. When they turned to leave they had a flat and what do you know... the jack wouldn't reach and the lug wrench wouldn't fit. After some swearing and daddy doing some I told you so's we lent them a floor jack and a breaker bar with a socket that fit. I doubt that fella learned his lesson that day, but the way his old man was laying it on he should have!
It's hell eatin em live
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Re: So how mad should I be at the car dealership?
[Re: Cast]
#7609620
09/18/19 01:26 PM
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Joined: Aug 2016
Posts: 2,451
Dalroo
Veteran Tracker
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Your truck, your responsibility. +1
Dalroo Deep in the Heart of Texas How about that Brandon!
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