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Trijicon Customer Service #9023224 03/22/24 03:53 PM
Joined: Oct 2008
Posts: 15,158
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I damaged one of the knobs on an early model IR Hunter MK III 60m and called Steve at Trijicon to see if a replacement was available. This was a unit originally sold by Ultimate Night Vision in 2016. Within 48 hours Steve had a new one coming to me at n/c(the package actually contained two). Kudos to the Trijicon team for their customer service.


Make America Great Again

Re: Trijicon Customer Service [Re: Tbar] #9027474 04/01/24 12:41 PM
Joined: Jun 2009
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Korean Redneck Offline
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Never needed to call customer before but I glad to hear this story. I am a Trijicon fanboy.


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Re: Trijicon Customer Service [Re: Tbar] #9027694 04/01/24 06:34 PM
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Well, you did better than I did. I needed a replacement cap for my IR Patrol and they wanted me to send in the whole scope so that they could screw on a battery cap. After about 3 weeks of back and forth phone calls and speaking with different reps and 2 supervisors, they finally decided it was okay if I installed the battery cap myself and sent it to me. This was probably 3 years ago.


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Re: Trijicon Customer Service [Re: Tbar] #9027750 04/01/24 09:13 PM
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Their Ten-Mile is tempting

Re: Trijicon Customer Service [Re: Tbar] #9028381 04/02/24 11:29 PM
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Jimbo1 Online Content
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That's good "old fashioned" customer service. Rare these days.


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Re: Trijicon Customer Service [Re: Tbar] #9031203 04/08/24 09:33 PM
Joined: Apr 2019
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I've only Trijicon's CS once and I've got several of their scopes, but they took really good care of me.

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