I for one believe that quality assurance and debugging should occur by customers - you guys are looking for video but we're obviously still in the BETA phase.

I never knew that is what the smiley faces meant...learn something every day. I guess I should go home from work now since I learned my "thing" for today...

OK guys just sent the scope back in the mail today - ATN is interested in what happened. I get the distinction of being the First RMA on the new thermal line. Not sure when I will get it back.

Scope is in the mail & email sent to you

Just got off the Phone with SachalATN , the thermal division is interested in what happened. Gave him the tracking number and will post any further info as I receive it. ATN appears to be working hard to make these thermal a success and are working with me to resolve this issue.

Deja vu all over again?
Sounds just like the xsight roll out all over again.
Buy it now and ATN will fix it at some point.........trust them. 😉

Unfortunately, it does sound like that. While it is only a sample of one, hetman happens to be the only member here who had one and it didn't work. That is a 100% failure rate for our THF sample on a new line of scopes by a company that is trying to get away from the fiasco of the highly troubled original X-Sight offering.

https://m.facebook.com/groups/110905842618290?view=permalink&id=228590207516519

OMG - did the scope also break the link? No workie...

Linky no worky.

Well guys it looks like ATN is bending over backwards to Make this right. Here is a email I received this morning. It was sent on 5/11 from our very own "SachalATN "

SachaATN thanks you very much for getting involved & coming up with a resolution so quickly. hetman(AKA Steve)


Hi Steve,
I just wanted to let you know that in order to speed things up, we went ahead and shipped you a brand new unit today.

You should have it in the next couple of days.

As for your old ThOR HD, once we get it, it is going to go through a thorough eval and whatever the findings are, I will make sure to share it with you.

Let me know if you have any questions.

Thank you!

https://dl.dropboxusercontent.com/u/3552650/Thermal/ATNX0026.MOV

Not mine

Pretty cool vid, fr3db3ar. The unit appears to show good contrast amongst the foliage and you can easily see the coyote out in the middle of the bare field.

I did notice a couple of dead pixels in the sensor and plotted some that I saw. I did not plot them all and stopped at 28. There are a bunch more.

I agree, seems to be a decent picture with some dropped pixels, but those might be early release things that have been fixed, or could be a sign of an inferior thermal sensor?? won't know until we see more video/pictures form this.

As I was watching the video, all I could do was think to myself "shoot now, shoot now, now, now...finally shot and missed. I felt his pain. Been there done that. Frusterating!!

Someone needs a good bipod or tripod, a little unsteady, but could be a function of excitement too.

I see spots like that occasionally in my pulsar but don't seem to be able to actually find them to fix when I go to that menu.

Ok here we go for round# 2 / this just showed up at 8:30am this morning / brand new scope /powerpak/Atn Camo Hat.

I have already posted unpacking the first scope so without further ado I am just going to mount this one to a AR15- add a 32gb sd card - charge the 16,000 mah external battery pak & will take pictures after everything is mounted up and running. will also see if I can log into scope with my pad/or phone

Again thanks ATN & SachalATN (board rep) for expediting a new scope to me. mailed the first one back Tuesday and received this one on Friday. Really can't ask for any better service.

PS- New scope powers up just fine- can't wait here piggy piggy I have something for you. I was not going to the lease this weekend but I think I just changed my mind

hetman

Cant find my tablet think wife has it - installing Obsidian App on my Phone its free from the play store & should b able to control this scope from it . never got this far with the first scope

Ok here is unpacking the 16,000mah external Battery pak comes with usb charging cable( should be able to use any android phone charger or computer or even a car charger to recharge it with) and also has a replacement cap for the scope to route the usb cable thru.

And a nice rifle stock bag to hold battery pak & also has bullet loops for those extra shots on big sounders of pigs.

*** Also noticed in the scope Box the quick dismount scope mount was included this time , it was not included in my first scope when it shipped****

From what I'm reading, they shipped a brand new unit before they even received the old unit? Interesting

That's awesome. Sounds like ATN has learned something from the x-sight roll out. I am glad they are taking care of you, and know great customer service almost trumps great products.

As before, anticipating real life video from someone on here.

Really glad you got a new scope so quickly. In all honesty ATN needs to do a whole lot more to have any hopes of repairing CS after their completely failed attempt with the original X-Sight. Maybe this one will work well for you, and pretty sure many here will be watching for some thermal video footage from the scope during your first hunting expedition.

This is with it mounted on a S&W MP15 / did not use the quick disconnect mount at this time. This is for a quick & dirty test & I will decide later which rifle this will live on. either : AR10 or AR15 or a Savage 93R 17HMR or even my Remington 700 in 17Remington(don't need a Range Finder with this one)

hetman's example will undoubtedly be unique as a first poster with the first unit on a major forum. ATN does not make a policy out of swapping out units and certainly not before they have the other in hand. This is unusually good CS and there is no reason to expect such CS will continue with other users.

should I be able to see a laser bore sighter with a thermal scope