I have bought scope rings off amazon, mounted them, if they did not fit I sent them back. Didn't seem like a big deal.

I can see what SWFA is saying though, can't sell used products. However, don't they sell used parts in their store? Couldn't they accept a return on this item because they recommended it and recoup some money by selling it used?

I have never done business with SWFA but I am looking at purchasing a SS scope.

it sounds like its buyer beware with them. They will buy it back from you for a reduced cost but they are not going to take the hit.

How would SWFA make money if they're taking new products and converting them to used products for free?

Couldn't their competitors just start buying a bunch of stuff and returning it so SWFA has to sell it as used?

The only way for SWFA to be honest and ethical to all of its customers in this situation is to accept only unopened returns.

I am not bashing the company, if you read what I wrote I said "because they recommended the item" so this 1 time they will return it. Get the scope rings back, mark them down 10% as used rings, problem solved.

I ordered a Manners stock for my Savage, they now add the BDL Chasis on Savage rifles which I was never told. When I got my bill I saw a $150 dollar charge on there. I explained the issue I had because no one told me about the $150 addition to the stock. They apologized and took the $150 dollar charge off no questions asked.

Some companies put their customers before profit and I believe that benefits them more in the long run.

Been shopping with swfa for the past 2 years and I understand the policy and follow it. Swfa is the only optic company I will use. They have a policy/rules they have to follow and is clearly stated on the website!

No sense in dogging or beating them up over a policy.

I have to side with the customer on this one I have been to the store and they did recommend rings and opened multiple sets of rings. I was also told if they were not the correct size (since I did not have rifle with me) that I could return them as long as they were not marked up. after reading this I can assure you that they will lose more business from this than the cost of the rings.

so based on what Skylar said is lie and say they are unopened unfortunately that is not in my blood

the moral of the story honesty does not pay in this day and age.

sounds like the devil is in the definition of "unused" versus "unopened". I don't buy guns and scopes everyday, but i remember my last set of rings coming in a package that opened easily and the salesman opened a few and i choose the one i liked best. This was at a local gun store in Waco. I am going back to shopping at local stores and paying a little more to avoid situations like this. I am surprised SWFA is taking the stance they are on this one. Pushing people to return to shopping with local experts and away from online and phone ordering seems like a risky maneuver on their part, but it's their company to run how they see fit.