Well my wife wouldn't fix something of mine until it was cleaned, so it seems like a pretty reasonable request.

yep

Really I thought your bag was fairly clean considering the nature of the bag. I have the same one and am disappointed to hear this. I would have sent them a letter back informing them of their poor attitude towards customer service and standing behind a product. Probably mocking the way they worded their letter. The part that really bothers me is that they said there is no guarantee it will be mended.

Take a look at Patagonia's practices, previously I would have said Filson was in a similar category although not as progressive:


https://www.youtube.com/watch?v=7muOgpX8vaQ

https://www.patagonia.com/worn-wear-repairs/

I would rather buy something and throw it away(The opposite of what I usually do). Than spend a lot more money to buy something thinking you are getting a premium product with support and service to go with it. Only to be fooled and then chastised for it's cleanliness.

Yeah I'd expect something to be cleaned if I was asked to repair it, just knock the feathers out and give spray it down with some smell goods to give it the appearance you gave it a deep clean prior to sending it back.

Wow we're still talking about "the bag". Two pages about "the bag". It's bird season......

for what you probably paid for it
you think the smart [censored] yuppie bastards
would just send you a new one and
write it off. that's one reason i
quit buying stuff like that. i kill
deer with $200.00 rifle, clean 'em
with a $8.00 old hickory knife, wearing
$9.99 on clearance boots. catch big fish
with a $25.00 pawn shop rod and reel.
etc.

Wash it.
Take it to a boot repair guy.
Don't buy Filson again, overpriced don't stand by merchandise, there are better vests out there.

Get a flute learn how to play the brown noise... Play it into the bag... Close it ship it back to them... They open it... Sweet victory

I would have fixed it myself. But if I had sent it in, it would have been cleaned up a bit. It looks like it has blood stains in it. Thats lack of respect on your part. They have women sempstress I'm sure. I can only speak for my wife but she supports me and the boys hunting all we want....she would throw that bag away if a stranger sent it to her in that shape.

I had visions and laffed my arse off....

I put my quail in a wire fish basket. I don't get the affinity for leather bags you have to clean.

Filson vest had there time years ago but other strap vest have passed them up. I am getting ready to pull the trigger on a quillomene san carlos

You wear a wire fish basket on a multi-hour hunt??

I think you should have shaken it out.
But I think they could have shaken it out and done the dang repair. Their letter looks like a response from a man-purse carrying metrosexual, not a company that supposedly caters to hunters.

In short, the whole episode is stupid....

I feel left out. I don't walk enough anymore to have an opinion on boots and the dogs bring the birds to my Gator


.

I have to say that is pretty darn dirty. If you had at least shaken the feathers out they probably would have just fixed it, ha! I honestly don't think that is too much for them to ask. I just hose my Filson chaps down and the mud and blood come right off.

I've used their chaps for years. They work great to repel brush and water, and they wear like iron. I've never needed a repair, but it's good to know they will.

Cass

Poor customer service I think. I would repair myself and would not do business with them in the future.

With a vest that old, like others have said I would not send it back to them. If they decide to replace it they'll just throw it in the dumpster. I wouldn't want to take the chance of losing it when you could probably find multiple people to fix it for you. As far as the letter, I suspect the person who wrote it didn't want to get any feathers in his man bun.

Hah!

I've bought a few things from Filson over the past 10-12 years. Some of it is meh and some of it will last a lifetime. I actually see them sending it back to you with a letter as a sign of a good company - most other busnesses would have just thrown it in the trash and blown you off when you called to inquire.

We'll, as Fox news would say , I'm all about Fair and Balanced reporting so .....
Got my vest back From Filson today. I must say its a quality repair job. No charge. Should be good for another decade. (After and before pics)

[URL=http://s140.photobucket.com/user/pharmvet/media/image.jpg2_75.jpg.html][/URL

Well, since I am bored out of my mind...
Wouldn't it have been hilarious if everyone on here got together and decided to respond with something along the lines of:

"horrible customer service! ban them"

Just to see if you had gone back to them with that dirty as freakin hell bag?

When you wash your clothes, you empty the pockets and make sure it is free of debris. When you wash dishes, you rinse off the loose food.

Sending it in looking like that and expecting them not to send you a letter that says, "we are not your mom, clean your crap up and take care of it before you come whining to us to sew it up for you" would be naive.

Not trying to be mean, heh.. but get the point home...I'd expect my children to do something like that...sorta like people asking you to help them move and when you get there, they have not packed.

I would tell them, "Welp... call me back when you get done packing!" and walk my butt out.. lol If people are going to be lazy, so am I.

:P

But then again.. I am bored out of my mind and could just be in a grumpy mood.. lol

Glad you got it fixed though! Hate to lose a worn in special item with history.

R

I agree, I would of thrown it away. Wouldn't of taken much to just stick a shop vac down in there.

Glad to hear they repaired it for you after you cleaned it and sent it back to them.

I use the exact same vest and have for years.
Geez. Yours looks kinda clean compared to mine. All I've ever done is shake it out.

That'll happen when you haul dirty birds around in it.

All the people above that said to live with it are wrong. i do agree that it appears like an easy fix but it's complete [censored] that filson would send it back with that letter. Not sure what health hazard they are talking about. Just further proof of the pussification of america. They are supposed to be a hunting company.