Instead of sitting on hold, I sent an e-mail. I was down to one decapping pin for LR primer cases. I explained that I would like to replace the two broken ones, and have one for a spare. A reply email came the next day, advising me the pins had shipped at no cost.
A package arrived yesterday, which is exactly one week from the reply email. They didn't send what I asked for. They sent 5 LR decapping pins, 5 LR headed decapping pins, and 5 SR decapping pins.
They always impress me.
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