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Max Online: 16728 @ 03/25/12 08:51 AM
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#6309263 - 05/24/16 07:55 AM RCBS online customer service.
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 17893
Loc: Wolfe City, TX
Instead of sitting on hold, I sent an e-mail. I was down to one decapping pin for LR primer cases. I explained that I would like to replace the two broken ones, and have one for a spare. A reply email came the next day, advising me the pins had shipped at no cost.

A package arrived yesterday, which is exactly one week from the reply email. They didn't send what I asked for. They sent 5 LR decapping pins, 5 LR headed decapping pins, and 5 SR decapping pins.

They always impress me.
_________________________


800 Yard Steel Rifle Range
Long Range Shooting Instruction
Memberships and Classes Available


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#6309394 - 05/24/16 09:22 AM Re: RCBS online customer service. [Re: FiremanJG]
okie44 Online   content
Tracker

Registered: 04/11/11
Posts: 612
Loc: Midland TX.
They have sent parts for equipment that I have bought used on a couple of occasions. I have explained that I purchased used and offered to pay for the parts. On one occasion the turret bolt was bent and looked like it had been run over with a forklift, another was Lube-Matic that was missing parts. Good folks to deal with for sure.
_________________________
“The trouble ain't that there is too many fools, but that the lightning ain't distributed right.”
Mark Twain

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#6309398 - 05/24/16 09:24 AM Re: RCBS online customer service. [Re: FiremanJG]
Cast Offline
THF Celebrity

Registered: 12/14/08
Posts: 14901
Loc: North Texas - God's Country
They always succeed in impressing me as well.
_________________________
Cast



I have a short attention spa

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#6309416 - 05/24/16 09:32 AM Re: RCBS online customer service. [Re: FiremanJG]
Judd Online   content


Registered: 01/22/09
Posts: 10751
Loc: Sachse, TX
They are no Lee...that's for sure bolt

grin
_________________________
Originally Posted By: Phil Robertson
Don't let your ears hear what your eyes didn't see, and don't let your mouth say what your heart doesn't feel

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#6309550 - 05/24/16 11:06 AM Re: RCBS online customer service. [Re: Judd]
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 17893
Loc: Wolfe City, TX
Originally Posted By: Judd
They are no Lee...that's for sure bolt

grin


stir
_________________________


800 Yard Steel Rifle Range
Long Range Shooting Instruction
Memberships and Classes Available


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#6309644 - 05/24/16 12:18 PM Re: RCBS online customer service. [Re: FiremanJG]
Teal28 Online   content
Veteran Tracker

Registered: 12/10/08
Posts: 3349
Loc: Hen House Tx
Had a die lock ring set screw strip out a while back. They sent me a brand new one free of charge.
Have gotten several pins and a mandrel once too. Quick turn around and no questions asked.
Good folks to deal with for sure.
_________________________

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#6309833 - 05/24/16 02:57 PM Re: RCBS online customer service. [Re: FiremanJG]
Old_Town Online   content
Veteran Tracker

Registered: 09/07/04
Posts: 3361
Loc: NE,TX
They just sent me a new decapping pin, they have good customer service, but so does Lee in my experience.

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#6310530 - 05/25/16 06:47 AM Re: RCBS online customer service. [Re: FiremanJG]
headhunter54 Offline
Tracker

Registered: 07/07/11
Posts: 577
Loc: Longview, TX
I bent a part on my hand priming tool, called and tried to purchase a new one. They wouldn't take my money but got the new piece in a week. 5 Star folks.

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