Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
Hammer2045, Cornfedredneck74, Cement pro taco, TxReezen7.0, Nutz
63584 Registered Users
Top Posters
dogcatcher 86919
stxranchman 52554
bill oxner 46065
RWH24 44568
rifleman 44356
BOBO the Clown 43445
BMD 40831
Big Orn 37484
txshntr 35148
SnakeWrangler 34883
facebook
Forum Stats
63584 Members
45 Forums
450838 Topics
6229706 Posts

Max Online: 16728 @ 03/25/12 08:51 AM
Topic Options
#6309263 - 05/24/16 07:55 AM RCBS online customer service.
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 24527
Loc: Wolfe City, TX
Instead of sitting on hold, I sent an e-mail. I was down to one decapping pin for LR primer cases. I explained that I would like to replace the two broken ones, and have one for a spare. A reply email came the next day, advising me the pins had shipped at no cost.

A package arrived yesterday, which is exactly one week from the reply email. They didn't send what I asked for. They sent 5 LR decapping pins, 5 LR headed decapping pins, and 5 SR decapping pins.

They always impress me.
_________________________

800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available

Top
#6309394 - 05/24/16 09:22 AM Re: RCBS online customer service. [Re: FiremanJG]
okie44 Offline
Tracker

Registered: 04/11/11
Posts: 847
Loc: N W Louisiana.
They have sent parts for equipment that I have bought used on a couple of occasions. I have explained that I purchased used and offered to pay for the parts. On one occasion the turret bolt was bent and looked like it had been run over with a forklift, another was Lube-Matic that was missing parts. Good folks to deal with for sure.
_________________________
“The trouble ain't that there is too many fools, but that the lightning ain't distributed right.”
Mark Twain

Top
#6309398 - 05/24/16 09:24 AM Re: RCBS online customer service. [Re: FiremanJG]
Cast Offline
THF Celebrity

Registered: 12/14/08
Posts: 17839
Loc: North Texas - God's Country
They always succeed in impressing me as well.
_________________________
Cast



I have a short attention spa

Top
#6309416 - 05/24/16 09:32 AM Re: RCBS online customer service. [Re: FiremanJG]
Judd Offline


Registered: 01/22/09
Posts: 11790
Loc: Sachse, TX
They are no Lee...that's for sure bolt

grin
_________________________
Originally Posted By: Phil Robertson
Don't let your ears hear what your eyes didn't see, and don't let your mouth say what your heart doesn't feel

Top
#6309550 - 05/24/16 11:06 AM Re: RCBS online customer service. [Re: Judd]
FiremanJG Offline
THF Celebrity

Registered: 12/16/08
Posts: 24527
Loc: Wolfe City, TX
Originally Posted By: Judd
They are no Lee...that's for sure bolt

grin


stir
_________________________

800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available

Top
#6309644 - 05/24/16 12:18 PM Re: RCBS online customer service. [Re: FiremanJG]
Teal28 Offline
Extreme Tracker

Registered: 12/10/08
Posts: 4155
Loc: Hen House Tx
Had a die lock ring set screw strip out a while back. They sent me a brand new one free of charge.
Have gotten several pins and a mandrel once too. Quick turn around and no questions asked.
Good folks to deal with for sure.
_________________________

Top
#6309833 - 05/24/16 02:57 PM Re: RCBS online customer service. [Re: FiremanJG]
Old_Town Offline
Veteran Tracker

Registered: 09/07/04
Posts: 3396
Loc: NE,TX
They just sent me a new decapping pin, they have good customer service, but so does Lee in my experience.

Top
#6310530 - 05/25/16 06:47 AM Re: RCBS online customer service. [Re: FiremanJG]
headhunter54 Offline
Tracker

Registered: 07/07/11
Posts: 580
Loc: Longview, TX
I bent a part on my hand priming tool, called and tried to purchase a new one. They wouldn't take my money but got the new piece in a week. 5 Star folks.

Top



© 2004-2018 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide