Pulsar Thermion Screen Froze

My week old T2 XQ50 Pro LRF screen froze when trying to zero. The on/off button doesn't work and won't allow me to shut it down. With my old Trail scope I could pull the battery and do a reset when sometimes the video playback had a glitch. But with the internal battery and no way to disconnect it I'll have to wait until it runs down and see if a reset will do it. I have a call into technical in Mansfield and am awaiting a call back. Anyone out there hear of such a problem with these scopes?

Just got it back normal. I had to hold the power button and the controller button down for about 30 seconds. I had tried that earlier but not long enough.