ATN Store

Ya'll probably already know this, I just saw where ATN has opened a retail store at Grapevine Mills Mall

Just an FYI

...back in August of 2021,

I know you're looking to replace your Trijicon. So pretty sure you been looking ATN over.

Doesn't matter.

Do not buy anything ATN, ever!

ATN discussion over.

You made me smile. Thank you. I am considering another rifle scope as backup/guest gun, but not a replacement. ATN will not be on the list of optics to consider.

Buy two!

Sales tax additional.

I’ve had nothing but great luck with ATN, have two Thor 4 4.5-18, one on an ar 10 6.5 creedmoor and another on an AR15 22 Nosler. Have killed hundreds of hogs on my ranch with zero issues. I recently purchased a Thermion 2 XQ38 2.5-10 to put on an AR 6.5 Grendel and although happy with it and like the PIP feature, it is not on par with my Thor 4’s and it was several hundred $ more expensive. My most recent purchase has been an LT320 5-10 I have on a Remington 30RAR and it’s equivalent clarity wise to the XQ38. Knock on wood I haven’t had to deal with customer service, my oldest Thor 4 is 4 years old or so, can’t remember buy got it not long after that version came out. Never an issue, easier to sight in to me than the pulsar. I hunt on black or white hit but playing around the other colors on the pulsar do work better but I never hunt in any other mode anyways. The atn’s are much more sensitive to dialing in focus, doesn’t take much of a tweak to change it up where my pulsar has a broader range when focusing the objective focus and programming can be tricky but is super easy once you get use to it. The obsidian 4 app is much better than streamvision 2 as well.

Scopes seems to be a lot like trucks, I don’t like Fords but have friends that won’t drive anything but and bad mouth every other brand.

Thermal is a lot like vehicles when it comes to brand and model loyalty. Sure enough, people loved their Pintos. People loved the original Mini Coopers. People loved Edsels. People loved their Corvairs. Most people did not burn alive in their Pintos or Corvairs. Some Edsel owners actually had reliable vehicles. Not everyone who was in a crash in a Mini Cooper died.

ATN can make good scopes. That isn't the issue. The issue comes with the scopes go Tango Uniform, which does seem to happen with a higher frequency than other brands. That alone isn't the crux of the issue. The issue is how ATN handles customer service when their is a problem. A large number of people have been ignored by ATN when needing customer service or end up with exceptionally long service times when they have to get their scopes serviced. Maybe ATN is "getting better." I always love to hear how folks sing the praise of ATN and proclaim how it is 'getting better' when it comes to customer service. Maybe it is "getting better" but then again, I am a member of two ATN groups and the complaints and frustrations seem to abound. These are offset by praise for good service. However, when taken as a whole, the picture seems to be one of random chance on how things will turn out for the customer. Compare that with brands like Pulsar, Trijicon, Bering Optics, or even AGN and you will find a disproportionate number of positive customer service reports when customers had problems. Ever wonder why folks like Outdoor Legacy don't sell ATN?

All electro-optic devices are going to have issues, sooner or later. Most of the models and all of the brands I have owned over the years have. The only company that gave me trouble was ATN. FLIR was a nightmare to deal with in terms of navigating their customer service bureaucracy, but once accomplished, things were handled properly. Armasight was great. Pulsar was outstanding. Trijicon handled things very professionally.

I can testify to the good service from Pulsar and AGM. When my Trail XQ needed a repair under warranty the response was immediate and the turnaround was just a few days. When I lost my remote and just wanted a spare they sent me two free of charge. When my brother in laws AGM monocular was having issues that could have been repaired they sent him a new unit. Again a fast turnaround. Now if I can just figure out what Tango Uniform stands for.

I haven’t had to have service, come that time and I do and service is poor as reported, my thoughts would probably change……..customer service can make or break you. I understand, if I had bad luck with something it does ruin it for me. I’ve been lucky so far with my ATN’s, no issues and they perform well every time out and I use them frequently ....I do like my Pulsar Thermion 2 as well and only had it a few months and it works flawlessly so far and I do like the PiP function, I just feel the Thor 4 is a bit superior for my liking, it’s just a bit better on clarity for my eyes. If the Thor 4’s have issues and I get sh*tty customer service, I’ll move away from them at that time. I have called ATN up for pointers on firmware updating in the past and had no issues with that, very prompt and helpful but I haven’t sent anything in to them either……haven’t had to.

Glad to read you've had a trouble free experience. It could be that ATN has seen the light. Surely they have been monitoring these blogs and gotten an earful of negative posts. If that doesn't spark a change then they're not doing their job.

"Tango Uniform" an old military term for being flat on your back as in dead.

Yep; in the submarine service we were not so politically correct; we called that condition Tits Up. You chopper guys were a bit more couth. :-)

I am on a couple of the ATN Facebook Groups. They have gone from what I would call abysmal customer service to mediocre service. They do have some of their customer service reps on those groups nowadays.

Here is my service experience. My XSight 4K would no longer focus after about one box of 450 BM and it was just out of its 2 year warranty. Got a hold of them, described issue. Got RMA and asked about repair cost since it was out of warranty. They said they would extend a courtesy and repair it for free. I was impressed. A week and a half later, I get a scope back that has an included sheet of paper saying that it passed QC tests with a signature. Well, this scope wouldn’t focus at any distance and I was not happy. So I fired off a respectfully worded email expressing my frustration as to how that could happen. Told them I appreciated their willingness to extend my warranty, but that I needed a scope that WORKS, regardless if I had to pay for the repair or not. So i get a form letter back for the return process that they sent out for my original to get an RMA and shipping label (to their credit, they paid shipping both ways each time). No acknowledgement of their error or an apology, just the form letter. Sent that scope in and the replacement arrived another week later. This one has been functioning fine although I have not mounted it on the 450 BM. Their website states that the scope is rated for that round, but I think that’s pushing it of the internal build quality isn’t up to par.

So you got a little of both types of ATN customer service. They offered a repair they didn't have to do and then didn't do it. Then after you pursued them, they finally got around to it. The lack of response to them not actually making the repair is something I have heard before.



This isn't about ATN, but electro-optics in general. Sort of like off road trucks made for off road, they are going to wear out and break down more than the same trucks driven on the hard top given comparable distances of driving.

I’m well versed in electro optics. Specifically high end video cameras. When my $16K Fujinon HD lens had a problem, it was handled quickly and correctly. The ATN digital night vision is just a video camera employed as a weapon sight with hardware and software added to accomplish that task.

LOL!! We aren't really that politically correct but after "Tail Hook Scandal" started by some of your brethren we had to go more underground. But don't get me wrong, we have been thrown out of a few high end hotels too.

Friends dont let friends by atn

That is sort of like saying a daylight rifle scope is nothing but a telescope.

Same here, my Thor's been working well with no hiccups.