Posted By: Lalo
Nikon positive experience - 04/06/21 06:39 PM
Seems like I have heard of guys on here having bad experiences lately with Nikon, so I thought I would share my good experience. Monarch 5 binocuars, about 6 or 8 years old. Eye cup was stripped and then broke. I wanted to contact them to buy the part, but they replied with instructions for mailing it in, which I did. I didnt have a receipt or anything, just sent them in with the sheet they had me print out. They fixed it, no question asked, no charge, and even said they inspected it for focus, etc. They paid the shipping back to me.
I don't know what is going on. I guess Nikon used to have a no-questions-asked lifetime warranty, and maybe they don't any more, but still honor it on older serial number binos like mine. Not disputing the bad experiences of anyone else, just reporting that mine was excellent.
I don't know what is going on. I guess Nikon used to have a no-questions-asked lifetime warranty, and maybe they don't any more, but still honor it on older serial number binos like mine. Not disputing the bad experiences of anyone else, just reporting that mine was excellent.