So here is a funny...my NF benchrest 12x42 scopes have all been replaced with Vortex Golden Eagles 15x60's. Also have, two PST gen1's and carry Fury binos. I also owned one of their rangefinders that I sold when I bought the Fury’s and a razor spotting scope that I replaced with a Nightforce TS-82.
Never sent a Vortex in but I have sent a Nightforce (parallax laid down). To be fair, I don’t treat my stuff like a tool I use it and respect things for what they cost. Not a thing wrong with that, different people do different things....you paid for yours and I paid for mine.
My point...Vortex is a serviceable product and especially if your a user like me.
I'm the same way with my gear, unless I'm shooting one of Jason's matches. Then my gear will inevitably be in an F'ng flood.
I've owned as much Vortex gear as anyone here, and I've used their warranty twice. The first time was a Gen 1 PST 6-24 that Jason owned, then another THF'r owned. By the time I got it, it was screwed up. I sent it to Vortex and they determined it had a bent tube due to the rings being overnighted. They sent me a new scope of the same model, no questions asked.
The second time was a Gen 2 PST 5-25 that had a bad zero stop. It was not functional when I took it out of the box. Again, they sent me a new scope.
As far as their high-end scopes, my Gen 2 Razor has been flawless and it's my favorite scope. If it was 20 ounces lighter, I'd use it for everything.