Posted By: J.G.
RCBS Customer Service - 01/04/18 02:17 PM
Sunday, during the brutal cold, I hunkered down and processed a batch of 400 pieces of .223 range pick-up. During the process, I broke two decapping pins, and damaged an expander ball (don't ask). As soon as I damaged the expander ball I went online and filled out the form "inquiring about a replacement". 10 minutes later, I filled out a second form when I was down to my last decapping pin. This morning I received two e-mails. One stating more decapping pins were on the way, and the other stating:
Good morning Jason,
I've ordered a replacement decapping unit for you as well as an extra expander ball under warranty. Please allow up to three weeks for delivery, we're a bit backlogged from the holidays.
Thanks for contacting RCBS
I try to buy RCBS first. They make great products, and if there is a problem they correct it. Ultimately, some of this damage was my fault. Had they asked me to elaborate, I would have not had a problem with paying for the parts I need. But that is not how RCBS rolls.
Good morning Jason,
I've ordered a replacement decapping unit for you as well as an extra expander ball under warranty. Please allow up to three weeks for delivery, we're a bit backlogged from the holidays.
Thanks for contacting RCBS
I try to buy RCBS first. They make great products, and if there is a problem they correct it. Ultimately, some of this damage was my fault. Had they asked me to elaborate, I would have not had a problem with paying for the parts I need. But that is not how RCBS rolls.