academy in terrel BAD

tried to buy a gun there Monday, the manager canceled the purchase after filling out the tablet info (it did take me a couple of tries, im not a tablet type of person) wtf? I have a ccl and wasn't loud or rude, my wife even agreed! the manager came across like an [censored], wouldn't tell me why it was canceled? banned for 30 days from purchasing a handgun from any academy. don't think I will be going back for anything from academy. any input?

Took me 2 hours to buy one from them. Not a single customer there either. They don’t have a clue what’s going on yet. Was it the manager with a mullet or the old surfer looking guy?

This sucks to hear. I’m sure they will get the program sorted out.

I doubt many have experience prior to the last couple of weeks. But mix in some experienced employees to get the store running.

I bought a 10/22 from them not to long ago and had to use their crappy tablet system. It was terrible. Took about an hour and a half. I’ll not be buying one from them again. Just as cheap online and can be in and out of my FFL in 10 minutes.

When I retire I’m going to hang around the Academy gun counter for entertainment. If it’s not irate customers trying to buy a gun, it’s their FOS teenage salespeople explaining, for example, how the Mossberg .243 he’s showing will “take down a grizzly no problem”.

Now that is entertaining.

Never a problem with me but I've been using an iPad for years.

I'm sure corporate has been pressuring them hard to cancel any sale that has even the smallest issue.

I’m a Chief Technology Officer for the state of Texas with over 16 years of experience. It has nothing to do with knowing how to use an “iPad” which it wasn’t it was laggy POS android tablet and glitchy software.

I like academy for the shoes, ammo, gun cases, ect, but for me it’s worth a little extra to just use one of the local ffl dealers to purchase a firearm. Helps the local guy a little bit and usually can drink a cup of coffee in the shop while shooting the chit. It comfortable, it’s quick, it’s easy, no escort to the front, no chance of some inexperienced ding bat “canceling” my purchase....

You and Judd are the biggest moron's I know when it comes to phones and inferior devices

Went to the Academy in Waco yesterday. I needed a battery for a feeder (they didn’t have what I needed). I needed some Loktite, and hoped they had it, so went to the guy that mounts and boresights scope for them. He said “I don’t know what that is”. That doesn’t mean I hate them, but it does mean that they won’t be my first choice gear vendor.

Then I went to Lowe’s for the loktite. Couldn’t get anyone to help me. Went to the Customer Service counter and asked the two women where the Loktite was. “What’s Loktite, what’s it do”, was what I heard. While I was jerking out clumps of my remaining hair, a young guy worker came by and said Aisle 6. Whew!

Wow....just wow...

With age comes the realization that you never gauge your knowledge and skills by comparing yourself to those who know and can do less than you.

Last gun I bought was from bass pro. Had to do all the junk on a tablet. Before I started the guy told me DO NOT MESS UP if you do we will not be able to sell you the gun today.

Pot meet kettle.

Yes that grates on me to no end. What a whip. Every once in a great while I buy from the Cabela’s gun library. If it weren’t for that I would never buy a gun from them. Ever.

Did you make up that title?

None of this surprises me.

No jackass CTO look it up.

I detect an issue at Layer 8.

CTO is a real position, and often gets in the way of me doing my job effectively as a BA (Business Analyst). LOL Leave the dev team(s) alone and let them build what the business wants!

Ok ok, sometimes the CTO has to the the “hammer” that strikes the nail for the business to realize their ideas are total crap...

I'm sitting here reading this and picturing in my mind Johnny Utah in the back of the van saying I am a C T O....

I'll meet ya there, when that gets old we'll go watch the boat ramp in the afternoons, what a show that is.

Haha yeah that can be our summertime deal.

I googled it and saw your picture but it said Chick That Overeats.

I went to the new Terrell Academy exactly one time and it will be the only time I go there.

Per one of my wife's client's this is some newer concept Academy that only sells specific things - a much smaller selection than say the Mesquite store. Who knows if that's true but all departments did appear much smaller - reminded me of the store on NW Hwy that sucks as well.

things are getting bad that way in every business.
you get these business management degree types that
come in and want to do away with the skilled experienced
personnel, and think they can train someone off the street
to step in and take over for someone that's done something for
most of their life

news flash young-uns! ! !
not everyone will be able to properly repair cars and trucks, properly
put together a truckload of lumber into a nice house, correctly
operate a quarter million dollar big yeller machine and not tear
up property and the machine itself, do safe successful surgery
on an person, etc. etc.
we need to go back to the best and the brightest get the job,
and the folks that can't scratch their *ss correctly get to do the
hourly jobs and pull trash and sweep the parking lot, etc.

People are a line item expense for business today, rather than an investment, as they were in the past.

sorry KR... but that was funny

academy is totally lame. i only go there to buy deer corn and i still get brain damage. i can't afford much more of that becuz of my misspent youth!!

Yes, I don't like to give Gary credit for ANYTHING, but that was pretty good.

You know what they say about guys with large titles...

What, can't shoot for chit? Let it be known, the only reason I jack with KR is because he knows not to take me serious. I wouldn't say anything on here about him that I would say to his face...and run like hell.

mr mullet. had an attitude when he walked up. but to his credit, he was working around some uninformed youngsters. still should have told me why he canceled the purchase? I think fred flintstone designed their tablet. from what yall have said makes me feel a little better about me not being the only issue there. thanks for the replies.

you would think they would have a competent staff at a new store opening? or am I just to old skool!

You know I couldn't catch you with my midget legs.

PREACH!!!!!

As long as corporations can blame (and replace) middle management for not doing a good job of training a revolving door of no-talent employees who will work for the lowest paycheck, then you'll continue to see this cycle.

You don't see it in small businesses because there is no detached group of upper management that don't even really know what the business does. I've said for years that our upper management doesn't know the difference between us modifying airplanes or running a donut shop - it's all revenue, costs, and profit to them. Profits are too low, costs are too high, and revenue is behind.

I am pretty sure the salary of the guy at the gun counter is comparatively similar to their prices. They can afford to sell a little cheaper because they buy in huge bulk and pay their people the bottom wage that might lure someone in. So they get a few more defects in merchandise and they also get incompetent workers behind the gun counter. They compensate for incompetence with a automated system designed to protect the company first and satisfy the customer never.

At this point I might rather pay brand new price for a lightly used gun, from a reputable guy on the forum than buy brand new from Academy. I only go to Academy for fishing tackle and cheap camping stuff, chairs and etc.

Please, stop holding back. Kyle is an old man now and he can take it

Yes, I've often thought I should spend a lot less time here and more time visiting with those guys who I tend to see every time I visit the range.

I bought a gun from the academy in mesquite and had to do the tablet form 4473 . Was done in minutes . Didn’t find it being a pain at all. The one thing I don’t like about academy is their policy that if your put on a hold they still won’t surrender the gun after 3 days . The have to get a response before handing over the gun . Had to wait over a week once

Better than waiting 30 days and then being required to start over. That happened to me at Wal Mart.

Since then I have only purchased firearms from pawn shops, small gun stores, and individuals.

I will still buy ammo there because I can run in there and buy several different kinds of things. I don't like to spend my home time farting around in different stores.

I think the big outdoor chains, if they were smart, would have a small grocery section. Or maybe share space with a dollar store or something. If I could run in and grab a loaf of bread, eggs, and milk with a box of shells, Bass Pro in Garland would have gotten a lot more of my business.

Let's be honest guys, with all the information that's available on the internet, about all we need from the sales clerk before making a purchase is for them to hand us whatever we're buying for a final inspection. We should really have found all the answers we need well before we walk into the store.

So are we really looking for answers when we ask the clerk a question, or just trying to stroke our ego by finding an opportunity to show ourselves how much we know?

Sign of the times. CEO says cut expenses at the expense of customer service.

Must have been on an iPad lol

Well it is all about shot placement.

Do they wait for a "proceed" from NICS when you have your LTC?

You’d be surprised at how many hunters/fishermen go into a store with little or no knowledge about certain products and expect a $10/hr. employee with no product training to educate them....or the ‘knowitalls’ mentioned above that correct others with complete misinformation they read on the web.

I’d guess there are about the same types and amounts of stories from both sides of the counter.

I've avoided these conversations the last few years. Just get what I need and walk away.

I was looking at some .223 ammo several months ago. The Academy employee asked me what I was doing looking at the brass. I told him about the military crimp and was seeing of the ammo had it. He was genuinely wanting to know what I was talking about, so I showed him crimped primers and non-crimped primers, and explained the process for reloading the brass. He thanked me for showing that to him. I don't have really any bad memories from the McKinney Academy as far as employees giving out bad advice.

How many chiefs are there? You said you're "a" chief tech officer.

If there's more than one chief; you're not the chief.

28 of us to be exact 28 different board areas around the state of Texas. So yes I am the chief for my area the Texoma area.

The Academy in Rockwall has a good dudes behind the gun counter. Unfortunately they are young guys, high school/college age and you know it's a temporaryl thing.

Academy in Killeen (or is it Copperas Cove?) also has some good people behind the gun counter including the one of the store managers, maybe the head guy. He seems to keep a close eye on the gun counter and is a sportsman and good enough guy to shoot the bull with. I bought my gun safe from that store and almost picked up one of the remington modell 7's in kuiu but I found a killer deal on the forum on a savage in a manners and took it instead.

But for the most part, the only place worse than Academy to buy a gun is Walmart. But they both have some good deals and can be hot or miss. I once walked out the door of Walmart with a brand new Ruger American .243 For about $180. I think it was during one of their anti gun phases, might have been phasing out "black rifles".

SO they banned you for a month because the tablet form is hard to negotiate? When I go through an FFL I use a local home-owned business like Wiley's near Wills Point or Big Shots in Grand Saline. Never bought from a chain store before unless it was just ammo or cleaning stuff. Highly recommend Wiley's and Big Shots, they both use paper forms.

Went into the Waxahachie Acadamy the other day and a gentleman tried to purchase a firearm, he had messed up on the tablet and the salesman told him he couldn't purchase from any other Acadamy. Didnt advise him to come back another day, wasnt particularly helpfull just said "you can go buy a gun anywhere just not at any Acadamy".