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Re: People don’t listen [Re: 603Country] #8739295 11/21/22 02:29 PM
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Originally Posted by 603Country
I had worked with the woman for years. She had never let me down before. I told her what I wanted, watched her write down something, and off I went with the wife. She probably did write down what I wanted done, sent the truck off for an oil change and never looked at the ticket again. Who knows…?

I’m not going to go over there and raise hell with the service manager. The woman screwed up and ruined my day, but I don’t want her fired a month before Christmas. It’s just a headlight assembly, not an engine problem, so the truck runs fine, and I rarely drive at night anyway.

I was really po’d, but have calmed down. Regardless of what my mother said, The universe doesn’t revolve around me. As I remember, the USMC later explained reality to me quite clearly.


What are you whining about on the forum then. You accept sub-par performance and service. Got it.

Re: People don’t listen [Re: 603Country] #8739316 11/21/22 02:48 PM
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Dave Davidson Offline
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I went to the local Toyota dealer the other day to buy a small part for my Tundra. When I went through the service area I noticed that there was a new crew of “Service Advisors” than the ones that I knew. My “ go to” guy is gone. I guess the place got sold or new management came in and changed things up. I’m not real enthusiastic.


Without a sense of urgency, nothing ever happens.

Boy, if I say "sic em", you'd better look for something to bite. Sam Shelley, Rancher Muleshoe Texas 1892-1985 RIP
Re: People don’t listen [Re: The Dude Abides] #8739510 11/21/22 06:34 PM
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Dude, I will not get her fired. People make mistakes, and I’ll give her this one, this once. But, I really was mad, but getting her fired wouldn’t do anything good. Next trip over there will not be a repeat failure.


Not my monkeys, not my circus...
Re: People don’t listen [Re: 603Country] #8739523 11/21/22 06:57 PM
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Why in the hell would you need to pay someone install a headlight first off? That’s a 10 minute install for any warm blooded man and second maybe you should have punched her in the nose since you were shimmering mad rofl You need to stay home if you get that pissed off over a mistake at a dealership when everyone on the planet knows those people are idiot DB’s with the IQ of a potato and you shouldn’t trust them to do a damn thing right. I’d highly recommend you finding another shop or better yet doing the chit yourself before you have a stroke.

Re: People don’t listen [Re: 603Country] #8739538 11/21/22 07:26 PM
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Originally Posted by 603Country
Dude, I will not get her fired. People make mistakes, and I’ll give her this one, this once. But, I really was mad, but getting her fired wouldn’t do anything good. Next trip over there will not be a repeat failure.

Did you have a conversation with the service manager to express your frustrations? These places are always asking for feedback. I had service done on my Tundra on Saturday and have received no less than two emails and one text asking for my feedback. If you did nothing but get yourself all huffy puffy then nothing will change and you'll be back complaining down the road.

Re: People don’t listen [Re: 603Country] #8739550 11/21/22 07:44 PM
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If Toyota wanted advice, they would come on here.

Re: People don’t listen [Re: Hudbone] #8739561 11/21/22 08:01 PM
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Originally Posted by Hudbone
If Toyota wanted advice, they would come on here.


popcorn

Re: People don’t listen [Re: 603Country] #8739579 11/21/22 08:37 PM
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603Country Offline OP
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I will talk with the service manager, next time I’m in there.

As for not installing the headlight assembly myself, I didn’t want to and I can easily afford to have it done.

I feel like I’m in the NFL. So many Monday morning quarterbacks. Ya shoulda done this…or that…but ya sure shouldn’t have done what you did.


Not my monkeys, not my circus...
Re: People don’t listen [Re: 603Country] #8739616 11/21/22 09:52 PM
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If paying to get a head lamp replaced gets your man card called out, don't tell them how much you favor shrimp cocktails

Re: People don’t listen [Re: Hudbone] #8739628 11/21/22 10:12 PM
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Originally Posted by Hudbone
If paying to get a head lamp replaced gets your man card called out, don't tell them how much you favor shrimp cocktails


I just bought a new headlight bulb for wife’s suburban. I think it was $275 for a bulb. Kind of a pain to install also


Donate to TX Youth hunting program.... better to donate then to waste it in taxes

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Re: People don’t listen [Re: 603Country] #8739672 11/21/22 11:33 PM
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I wish my issue was just a bulb. But $275 for a bulb? Wow.

And Hudbone, we had shrimp for supper. Not the shrimp cocktail though.

Last edited by 603Country; 11/21/22 11:34 PM.

Not my monkeys, not my circus...
Re: People don’t listen [Re: Ol Thumper] #8739674 11/21/22 11:34 PM
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Originally Posted by Ol Thumper
That’s a 10 minute install for any warm blooded man



Used to be. Depending on the vehicle nowadays it can be a bit complex.


To be determined
Re: People don’t listen [Re: 603Country] #8739679 11/21/22 11:38 PM
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Originally Posted by 603Country


I feel like I’m in the NFL. So many Monday morning quarterbacks. Ya shoulda done this…or that…but ya sure shouldn’t have done what you did.


Sometimes it seems like our main purpose in life is only to serve as a warning to others.


To be determined
Re: People don’t listen [Re: 603Country] #8739719 11/22/22 12:53 AM
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Originally Posted by 603Country
I will talk with the service manager, next time I’m in there.

As for not installing the headlight assembly myself, I didn’t want to and I can easily afford to have it done.

I feel like I’m in the NFL. So many Monday morning quarterbacks. Ya shoulda done this…or that…but ya sure shouldn’t have done what you did.


Well if youda done what you coulda done and shoulda done, you would done been done and doin what your wife told ya to do.


Re: People don’t listen [Re: Okiedog] #8739741 11/22/22 01:12 AM
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Well said Okiedog. I’ve had one short glass of Irish Whiskey and had trouble reading what you wrote and can’t dream of saying it fast twice.


Not my monkeys, not my circus...
Re: People don’t listen [Re: jeepercreeper] #8739778 11/22/22 01:49 AM
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Originally Posted by jeepercreeper
Its gotten to the point that I mark my tires so I know if they rotated. I caught them one time. Figure thats one of the services where they can shortcut without people noticing and they also happen to sell tires.


Last time I had mine rotated they moved one where it was supposed to go, one back where it was, the other two I didn't bother to check. In addition they ripped the chrome off one lug nut. Mechanic said just use a metric ** socket.my American 4 way wrench isn't metric. Only reason I was there was I lost a balance weight and had free rotation and balance. 79 years old and still change my own oil and rotate tires.

Re: People don’t listen [Re: 603Country] #8739940 11/22/22 11:55 AM
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popcorn

Re: People don’t listen [Re: 603Country] #8739945 11/22/22 12:14 PM
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The quickest way to get exaggerations on a forum is mention a car dealership.

Most headlamp assemblies these days require complete disassembly of the vehicle front end.

That advisor would very likely not lose her job over this one incident as it is nearly impossible to find a human to fill positions in any industry but the car industry is pretty bad. A mistake like this is usually made by a person like that several times per day.

I have worked with a dozen women in my time (not counting front office types or receptionists or salespeople but service advisors specifically) and only one of them was worth a crap in the car service business. It's a job that requires tolerance as customers and technicians are abusive due to the nature of the position. You have to multi-task 100% of the day and never forget a detail. This is more of a male list of strong-points.


Pass the gravy.


Re: People don’t listen [Re: GasGuzzler] #8739951 11/22/22 12:32 PM
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Originally Posted by GasGuzzler
The quickest way to get exaggerations on a forum is mention a car dealership.

Most headlamp assemblies these days require complete disassembly of the vehicle front end.

That advisor would very likely not lose her job over this one incident as it is nearly impossible to find a human to fill positions in any industry but the car industry is pretty bad. A mistake like this is usually made by a person like that several times per day.

I have worked with a dozen women in my time (not counting front office types or receptionists or salespeople but service advisors specifically) and only one of them was worth a crap in the car service business. It's a job that requires tolerance as customers and technicians are abusive due to the nature of the position. You have to multi-task 100% of the day and never forget a detail. This is more of a male list of strong-points.


Sometimes, I wouldn't want to deal with me. It's not often, but it is sometimes. I will try to do better.

Re: People don’t listen [Re: 603Country] #8739974 11/22/22 01:51 PM
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Years ago I used to index plugs and bolts with white paint to make sure the dealer did the work.....caught them once on one of the fluid changes and made them put it back on the rack and prove to me they had done the rest of the work. That kind of pissed them off, lol.

In the last 4-5 years I had such a good experience at the Mercedes dealership I talked a cousin into trading her Lexus in and getting one. Turned out to be a 110% CF...she got the absolute Worst service not once, not twice but three times she was there. I went down there and gave my salesman and the service manager an earful stating I would Never refer anyone to them again.


Make America Great Again

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