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Sightmark Customer Support #8394327 09/22/21 10:02 PM
Joined: Aug 2006
Posts: 688
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BigDad Online Content OP
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Joined: Aug 2006
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Recently, I had a problem with my Sightmark Wraith. I noticed when adjusting the focus, I would apply a small amount of pressure to the objective and the reticle would move about 4-6 MOA off target. When pressure is released it would return to the original zero. I emailed Sightmark explaining the issue including a video showing the reticle deflection and received a response the next day letting me know what I need to do in order to start the return process. Last Tuesday I shipped the scope to their Manfeild, TX office and Friday I received a new scope via FedEx.

That's about the quickest warranty replacement turnaround I have ever experienced from any company. Its a pleasure to deal with a Texas based company that is so customer focused. Kudos to Sightmark!


Joe
Re: Sightmark Customer Support [Re: BigDad] #8394357 09/22/21 10:41 PM
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bobcat1 Online Content
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Yep I had a thingamajig that turns up or down the zoom break and they sent me a new one like in 2 days. I like them. Like their scopes too


Bobby Barnett

Re: Sightmark Customer Support [Re: BigDad] #8394424 09/23/21 12:11 AM
Joined: Jun 2011
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Buzzsaw Online Content
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Ive been scope shopping, already got another NX8. Looking for something under a grand. I like the look of Sightmarks F-Class scope.


SPACE FOR RENT


Re: Sightmark Customer Support [Re: BigDad] #8395217 09/23/21 07:39 PM
Joined: Mar 2011
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Outdoor Legacy Offline
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Sightmark is good people!


Outdoor Legacy - Owner
The Late Night Vision Show - Co-Host
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Night Vision, Thermal & Accessories
OutdoorLegacyGear.com
(877)350-1818


Re: Sightmark Customer Support [Re: BigDad] #8421228 10/17/21 03:10 PM
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psycho0819 Offline
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Yep, I broke the IR mount over-tightening it when I first got my Wraith. Called them an they mailed me a new IR mount and Torch for free. I told them I didn't need the torch,a nd would pay for the mount since it was my fault, they refused to take my money. 2yrs later, no issues with anything. Great product and customer support.


Tolerance is the virtue of a man without conviction.

The end of the world began the day it was created, and life is a sexually transmitted terminal disease.


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