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Maven Customer service
#8129574
01/14/21 11:26 PM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
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OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
As some have observed I'm a little rough on stuff. Off top of my head, I've had customer service experiences with Luppy, Swaro, Vortex, Ziess and Burris... Oh and technically nikon but I wouldnt use service to describe nikon, service means the actually did something.
Any way last week hunting in NM, I finally broke my 5 year old B2(11x45), totally my fault. Also I'm currently in need of a passenger side head light and front shock for F250 also now, if anyone knows a good deal let me know.
Anyway I Shipped them out Monday night to WY, just got email stating in addition to what I broke they found some other things they couldn't fix there, so instead of having to send them off for four weeks to fix them, they are sending me a new pair out today. Great company, great glass.... Outstanding CS
They are now tied for fastest company turnaround.
I’ve been debating on a pair 15x between Meopta and Maven, Mavens customer service pretty much decided that question.
Anyway thought I'd pass it along.
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Re: Maven Customer service
[Re: BOBO the Clown]
#8130437
01/15/21 04:40 PM
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Joined: Dec 2008
Posts: 4,487
syncerus
Extreme Tracker
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Extreme Tracker
Joined: Dec 2008
Posts: 4,487 |
There are enough companies with lousy service, that it's important to point out the good ones.
NRA Patriot Benefactor & DSC Lifer
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Re: Maven Customer service
[Re: BOBO the Clown]
#8132167
01/17/21 01:43 AM
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Joined: Apr 2013
Posts: 8,318
freerange
THF Trophy Hunter
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THF Trophy Hunter
Joined: Apr 2013
Posts: 8,318 |
Do you need that many diff optics or want that many, or just trying to stimulate the economy. Or maybe just need to have backups to the backups.....asking for a friend. And yes, customer service is almost obsolete.
At some point in life its time to quit chasing the pot of gold and just enjoy the rainbow. FR Keep your gratitude higher than your expectations. RWH
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Re: Maven Customer service
[Re: BOBO the Clown]
#8132957
01/17/21 11:50 PM
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Joined: Nov 2011
Posts: 3,624
DStroud
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 3,624 |
Glad you posted this mainly because I own the same Binoculars but also it’s good to let folks know when companies are doing it right!
"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."
Jack O'Connor 1963
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Re: Maven Customer service
[Re: freerange]
#8133009
01/18/21 12:15 AM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
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OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
Do you need that many diff optics or want that many, or just trying to stimulate the economy. Or maybe just need to have backups to the backups.....asking for a friend. And yes, customer service is almost obsolete. I'm actually pretty basic. What I normally use: 11x45 bino for just about every thing 7x Sig 2400 range finder 11-33x50 vortex spotter for ultra light trips Swaro 80mm sts for truck stuff. I really like field of view of bino’s out west over a spotter. Why I'm adding either 15 or 18x. I don't need to count rings and I just hunt a frame not a score. If swaro made a 15x NL Pure RANGE, I'd probably forgo just about every thing else except swaro spotter.
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Re: Maven Customer service
[Re: DStroud]
#8133013
01/18/21 12:20 AM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
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OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
Glad you posted this mainly because I own the same Binoculars but also it’s good to let folks know when companies are doing it right! When I say I've abused them, by that I mean the Orange rings on the ends,,,, aren't round any more. Fallen down mountains, bounced miles on my dash(F250 and Mule), etc I actually feel some what gilty they are sending me a new pair.
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Re: Maven Customer service
[Re: BOBO the Clown]
#8133152
01/18/21 03:08 AM
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Joined: Apr 2013
Posts: 8,318
freerange
THF Trophy Hunter
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THF Trophy Hunter
Joined: Apr 2013
Posts: 8,318 |
Is the Vortex spotter extra small or is the Swaro 80 extra big? My Nikon P1000 camera doubles as my spotter but Ive gotten away from hunting more open country or I would probably still need to use my Leupold spotter. My backpack is always full so if I go back to carrying my big camera AND a spotter I may research a smaller spotter(no rush.)
At some point in life its time to quit chasing the pot of gold and just enjoy the rainbow. FR Keep your gratitude higher than your expectations. RWH
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Re: Maven Customer service
[Re: BOBO the Clown]
#8133155
01/18/21 03:09 AM
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Joined: Jan 2013
Posts: 478
JB1316
Bird Dog
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Bird Dog
Joined: Jan 2013
Posts: 478 |
That's great feedback. I bought their cheap pair, the C1, a couple of years ago and have been very happy with them. Glad to hear if I get around the breaking them I'll be in good hands.
Last edited by JB1316; 01/18/21 03:09 AM.
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Re: Maven Customer service
[Re: freerange]
#8133575
01/18/21 03:20 PM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
|
OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
Is the Vortex spotter extra small or is the Swaro 80 extra big? My Nikon P1000 camera doubles as my spotter but Ive gotten away from hunting more open country or I would probably still need to use my Leupold spotter. My backpack is always full so if I go back to carrying my big camera AND a spotter I may research a smaller spotter(no rush.) Size Reference I’ll carry my canon PS 50x to blind but not out west. It’s a waste to use as a spotter, not enough resolution @ high mag. The little vortex is nice but has a narrow field of view.
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Re: Maven Customer service
[Re: BOBO the Clown]
#8133604
01/18/21 03:37 PM
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Joined: Aug 2010
Posts: 60,296
stxranchman
Obie Juan Kenobi
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Obie Juan Kenobi
Joined: Aug 2010
Posts: 60,296 |
Is the Vortex spotter extra small or is the Swaro 80 extra big? My Nikon P1000 camera doubles as my spotter but Ive gotten away from hunting more open country or I would probably still need to use my Leupold spotter. My backpack is always full so if I go back to carrying my big camera AND a spotter I may research a smaller spotter(no rush.) Size Reference I’ll carry my canon PS 50x to blind but not out west. It’s a waste to use as a spotter, not enough resolution @ high mag. The little vortex is nice but has a narrow field of view. Some people never learn....
Are idiots multiplying faster than normal people?
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Re: Maven Customer service
[Re: BOBO the Clown]
#8133615
01/18/21 03:48 PM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
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OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
Lol, that was the one I left to give Mark something to find I’m about to wrap new one in orange tape, and 550 cord
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Re: Maven Customer service
[Re: BOBO the Clown]
#8133634
01/18/21 03:58 PM
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Joined: Aug 2010
Posts: 60,296
stxranchman
Obie Juan Kenobi
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Obie Juan Kenobi
Joined: Aug 2010
Posts: 60,296 |
Lol, that was the one I left to give Mark something to find I’m about to wrap new one in orange tape, and 550 cord Tape it to your forehead
Are idiots multiplying faster than normal people?
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Re: Maven Customer service
[Re: stxranchman]
#8133701
01/18/21 04:36 PM
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Joined: Apr 2007
Posts: 60,273
BOBO the Clown
OP
kind of a big deal
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OP
kind of a big deal
Joined: Apr 2007
Posts: 60,273 |
Lol, that was the one I left to give Mark something to find I’m about to wrap new one in orange tape, and 550 cord Tape it to your forehead You find such high quality friends here on Craigslist
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