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Leupold customer service #8100619 12/23/20 02:36 PM
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steve_twice Offline OP
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I emailed Leupold customer service after leaving the cap to my windage dial in the middle of a wheat field. They responded within 24 hours that they are sending me a new one, no charge. Very impressed with their customer service.

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Re: Leupold customer service [Re: steve_twice] #8100620 12/23/20 02:38 PM
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scottfromdallas Offline
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They are good. Had a similar experience with Trijicon. Lost a cap and the sent me one at no charge.





Re: Leupold customer service [Re: steve_twice] #8100631 12/23/20 02:49 PM
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Leupold has been great for me too. everytime i needed them was my fault too.



Re: Leupold customer service [Re: steve_twice] #8100640 12/23/20 02:54 PM
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They have been great to me as well. I ran over a pair of my binoculars while chasing pigs in a side by side. I wrote them telling them I'm a dumba$$ and ran over my own binoculars and I'd pay to get them fixed, they sent me a brand new pair 3 days after receiving my damaged pair at no charge.


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Re: Leupold customer service [Re: steve_twice] #8100735 12/23/20 04:07 PM
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I used to work at the gun/optics counter in a big box store. Had a customer come in and buy a heavy dangerous game type rifle. I don't remember the caliber, but it was .416+. He also bought a Leupold scope and took it home to mount himself. A few weeks later he was in telling me about how great Leupold's customer service was. He managed to mount the scope without tightening down the rings, at all. When he tried to sight it in, that beast of a rifle kept slamming the scope back and forth in the rings, eventually destroying it. He called Leupold and told them exactly what he did, asking if they could repair it for less than the cost of a new one. Once he shipped it to them, they sent him a brand new one at no charge.

Re: Leupold customer service [Re: steve_twice] #8100824 12/23/20 05:23 PM
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Back in '72 or "73 my Dad bought a Leupold 3X9 VariX and to this day I think it's the best scope I've ever seen on a gun.
I bought the same scope in '85 but I still think Dad's is better. Draws in a ton of light.

Re: Leupold customer service [Re: steve_twice] #8101204 12/23/20 11:22 PM
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Rglover Offline
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Leupold has great customer service, never had a bad experience with those guys.

Re: Leupold customer service [Re: steve_twice] #8101288 12/24/20 12:16 AM
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It's not that hard to do it right.

Re: Leupold customer service [Re: steve_twice] #8101300 12/24/20 12:33 AM
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Never had an issue with Leupold CS have them on all my rifles except one Nightforce.

Re: Leupold customer service [Re: steve_twice] #8101737 12/24/20 07:49 AM
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I’ve never heard a bad thing about Leupold.

Re: Leupold customer service [Re: steve_twice] #8101809 12/24/20 12:58 PM
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I've only had one experience with their CS and it was top notch. I bought a Vari X III back around '91 and the magnification ring was really tight to move. I initially thought it was just normal for those scopes until I messed with another one. I called CS and the guy said he knew exactly what it was. He asked me when my deer season started and said he would try his best to get it back to me before it started. I had it back two weeks later with the problem fixed, and they replaced the adjustment turrets because they had just upgraded them in that line of scopes. All free of charge and without a hiccup.


Re: Leupold customer service [Re: steve_twice] #8102138 12/24/20 05:56 PM
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Lost a screw on the Binocs called them for a replacement they said I had to return them. I said I can do it its a screw Nope return them 2 weeks later I had brand new binocs an Amazing company

Re: Leupold customer service [Re: steve_twice] #8102920 12/25/20 03:00 PM
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cheers


Never look a monkey in the eye
Re: Leupold customer service [Re: steve_twice] #8104025 12/26/20 09:26 PM
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Nice to hear. Never had an issue with my Leueys, but good to know if I ever do.

Re: Leupold customer service [Re: Rglover] #8104847 12/27/20 08:13 PM
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Originally Posted by Rglover
Leupold has great customer service, never had a bad experience with those guys.

Re: Leupold customer service [Re: steve_twice] #8104922 12/27/20 10:11 PM
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It's called Customer Relationship Management or CRM and the smart companies recognize its importance to the success of their business.


Dan

Re: Leupold customer service [Re: Sneaky] #8105224 12/28/20 03:45 AM
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Originally Posted by Sneaky
I’ve never heard a bad thing about Leupold.


See y'all around the campfire.

Originally Posted by FiremanJG
I love a happy ending.

Originally Posted by MikeC
Never underestimate a meth head!


Re: Leupold customer service [Re: steve_twice] #8105231 12/28/20 03:52 AM
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Nobody can touch Leupold's customer service. Two things that will never let you down....Leupold optics and Savage rifles. grin

Re: Leupold customer service [Re: steve_twice] #8105391 12/28/20 12:41 PM
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I recently sent back a "defective" scope. They went through it and found no problem. They called me and told me to check the mounts and to find if they were correct. That was the problem.


Without a sense of urgency, nothing ever happens.

Boy, if I say "sic em", you'd better look for something to bite. Sam Shelley, Rancher Muleshoe Texas 1892-1985 RIP
Re: Leupold customer service [Re: Dave Davidson] #8106019 12/28/20 10:47 PM
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Dave, I'm curious what was wrong with mounts?

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