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Re: SWFA Customer service?
[Re: patriot07]
#7851944
05/26/20 07:53 PM
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Joined: Aug 2012
Posts: 4,439
TFF Caribou
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Joined: Aug 2012
Posts: 4,439 |
Been there a bunch of times. Always had good experiences. Never heard of them drop-shipping items though, so hopefully this isn't their new MO. But I think judging any company on issues during COVID is tough. They ultimately got it taken care of. Did they? I didn’t see an update. I had it delivered to the Ranch, where we've pretty much been living since March. We're heading home tomorrow, so that will be my first chance to get to UPS, so, no. They have not rectified anything really. Am I wrong that they sent a shipping label and agreed to send a refund if you sent the product back? What else could you expect? Disagree on that one. You shouldn’t force a customer to do a chore for you before you refund them.
The very atmosphere of firearms anywhere and everywhere restrains evil interference. -George Washington
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Re: SWFA Customer service?
[Re: TFF Caribou]
#7851972
05/26/20 08:41 PM
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Joined: Nov 2010
Posts: 3,227
Marc K
Veteran Tracker
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Joined: Nov 2010
Posts: 3,227 |
This is unacceptable behavior all the way around. My wife and I have a small online battery business so we only run $35K to $45K on credit cards per month. Rules are simple and easy.
1) I never run my customer's card until the product ships. Especially with drop shipments that I am not directly controlling. 2) If I ever double shipped/charged, I would immediately issue the credit with a huge apology! Then ask nicely for the customer to apply the labels and return them.
Marc
A Democracy is when two wolves and a lamb vote on the dinner menu. That is why this country was specifically not designed as a Democracy. We are a Constitutional Republic.
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Re: SWFA Customer service?
[Re: unclebubba]
#7865210
06/09/20 01:22 PM
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Joined: Jan 2011
Posts: 400
Scott.Str
Bird Dog
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Bird Dog
Joined: Jan 2011
Posts: 400 |
Hoping to order from them soon on a scope and hope this doesnt happen. Had good luck with their scopes
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Re: SWFA Customer service?
[Re: unclebubba]
#7870019
06/14/20 06:14 PM
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Joined: Mar 2011
Posts: 2,448
toddjohnson
Veteran Tracker
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Joined: Mar 2011
Posts: 2,448 |
Ordered a RMR from them well over a week ago, no confirmation email or shipping email. I Sent emails asking about an update and nothing. I guess I have to call them. What a pain
Insurance specialist, 20+ years experience toddjohnson@greattiminginsurance.com
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Re: SWFA Customer service?
[Re: unclebubba]
#7878143
06/23/20 12:23 AM
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Joined: Jan 2011
Posts: 2,394
booradley
Veteran Tracker
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Joined: Jan 2011
Posts: 2,394 |
Best in the biz? I much prefer SWFA over Optics Planet but much prefer Camera Land over SWFA. I’ve only purchased a couple of items from SWFA. As has already been mentioned I found them to be rude other than the time I dealt with Skylar.
Waiting until the product is returned before issuing a refund? Nope. It’s their mistake and the refund should be issued immediately, specifically because a double charge could be catastrophic to some people’s finances. If the customer doesn’t send the scopes back then that’s the price of doing business.
Don’t roll those bloodshot eyes at me.
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Re: SWFA Customer service?
[Re: unclebubba]
#7878185
06/23/20 01:02 AM
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Joined: Feb 2015
Posts: 2,675
Txhunter65
Veteran Tracker
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Joined: Feb 2015
Posts: 2,675 |
I’ve bought several items from SWFA over the last few years. Products have been good, never had to deal with shipping as they’re within 5 miles. I will agree most times I’m in there I get what I need and leave, they are not pleasant to deal with.
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Re: SWFA Customer service?
[Re: unclebubba]
#7898916
07/13/20 05:41 AM
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Joined: Nov 2011
Posts: 4,564
patriot07
Extreme Tracker
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I would expect not to get popped for $650 twice on THEIR MISTAKE and for them to refund the extra charge immediately. As pointed out above, for some people that missing $650 could cause major problems. If you make the mistake, you make it right and don’t burden the customer. So what if the customer doesn't send the product back? You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. It's a credit card - if the customer literally couldn't afford it, the charge wouldn't have gone through. Understand what you're saying, but that doesn't seem unreasonable to me. Ultimately, once the mistake was made, then burdening the customer is the only option.
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Re: SWFA Customer service?
[Re: patriot07]
#7898979
07/13/20 12:05 PM
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Joined: Sep 2006
Posts: 667
Saddle Tramp
Tracker
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Tracker
Joined: Sep 2006
Posts: 667 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong.
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Re: SWFA Customer service?
[Re: Saddle Tramp]
#7903700
07/17/20 12:53 PM
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Joined: Nov 2011
Posts: 4,564
patriot07
Extreme Tracker
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Posts: 4,564 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong. Customer is at no risk. Company said they would send a refund... To be clear, Amazon operates just like this. They've sent me the wrong product before. They don't give me a refund til I ship it back. It's not like SWFA is on their own here...
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Re: SWFA Customer service?
[Re: unclebubba]
#7903915
07/17/20 04:17 PM
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Joined: Nov 2012
Posts: 15,642
QuitShootinYoungBucks
THF Celebrity
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THF Celebrity
Joined: Nov 2012
Posts: 15,642 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong. Customer is at no risk. Company said they would send a refund... To be clear, Amazon operates just like this. They've sent me the wrong product before. They don't give me a refund til I ship it back. It's not like SWFA is on their own here... This wasn't 'sending the wrong product', it was charging and sending an item that was never ordered. So what if it went through on the card? Maybe that puts the cardholder near the limit, and unable to clear a charge for elec bill, etc., that is on autopay. Maybe the CC is paid by autopay, and now there's an extra $650 missing from a checking account. You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Yeah, actually that's exactly what it means. If you won't pay to put systems in place that prevent this from happening, then when it does happen, YOU take the hickey.
https://web.archive.org/web/20170223065011/http:/www.rrdvegas.com/silencer-cleaning.html
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Re: SWFA Customer service?
[Re: patriot07]
#7904005
07/17/20 05:23 PM
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Joined: Aug 2017
Posts: 552
KK30RAR
Tracker
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Tracker
Joined: Aug 2017
Posts: 552 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong. Customer is at no risk. Company said they would send a refund... To be clear, Amazon operates just like this. They've sent me the wrong product before. They don't give me a refund til I ship it back. It's not like SWFA is on their own here... This is not totally true amazon will email you a return shipping label when that label is scanned by the returning shipper ups or whoever you get your refund amazon doesn’t wait until it’s received by them
Pulsar xq50 trail Pulsar xq30f Helion
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Re: SWFA Customer service?
[Re: unclebubba]
#7904022
07/17/20 05:36 PM
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Joined: Nov 2011
Posts: 9,931
unclebubba
OP
THF Trophy Hunter
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OP
THF Trophy Hunter
Joined: Nov 2011
Posts: 9,931 |
I think some people are missing the point. They shipped me something AND CHARGED ME for something that I NEVER ORDERED. This extra charge was just on top of all the other issues that they had with the order.
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Re: SWFA Customer service?
[Re: QuitShootinYoungBucks]
#7904347
07/17/20 11:04 PM
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Joined: Nov 2005
Posts: 5,306
DLALLDER
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2005
Posts: 5,306 |
I don’t care anything about the current climate. If I’m out $650 for a while because of your screw up that’s a problem. That should have been refunded immediately, and my next call would have been to my bank/card company. X3
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Re: SWFA Customer service?
[Re: unclebubba]
#7904551
07/18/20 03:17 AM
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Joined: Nov 2011
Posts: 4,564
patriot07
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Posts: 4,564 |
I think some people are missing the point. They shipped me something AND CHARGED ME for something that I NEVER ORDERED. This extra charge was just on top of all the other issues that they had with the order. The extra charge that they said they would refund, correct? All you had to do was ship the item back... I get being upset. I just don't think it's any different than other vendors.
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Re: SWFA Customer service?
[Re: KK30RAR]
#7904552
07/18/20 03:17 AM
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Joined: Nov 2011
Posts: 4,564
patriot07
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 4,564 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong. Customer is at no risk. Company said they would send a refund... To be clear, Amazon operates just like this. They've sent me the wrong product before. They don't give me a refund til I ship it back. It's not like SWFA is on their own here... This is not totally true amazon will email you a return shipping label when that label is scanned by the returning shipper ups or whoever you get your refund amazon doesn’t wait until it’s received by them Amazon is more automated in that they have software that checks the shipping label and automatically issues the refund. But like I said, they don't refund til you ship back.
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Re: SWFA Customer service?
[Re: QuitShootinYoungBucks]
#7904556
07/18/20 03:23 AM
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Joined: Nov 2011
Posts: 4,564
patriot07
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 4,564 |
[quote=QuitShootinYoungBucks]I You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Absolutely disagree. SWFA made the mistake therefore SWFA absorbs the risk. Shifting the risk to the customer is very wrong. Customer is at no risk. Company said they would send a refund... To be clear, Amazon operates just like this. They've sent me the wrong product before. They don't give me a refund til I ship it back. It's not like SWFA is on their own here... This wasn't 'sending the wrong product', it was charging and sending an item that was never ordered. So what if it went through on the card? Maybe that puts the cardholder near the limit, and unable to clear a charge for elec bill, etc., that is on autopay. Maybe the CC is paid by autopay, and now there's an extra $650 missing from a checking account. You made a mistake for sure, but it doesn't mean you should risk being out a $650 product. Yeah, actually that's exactly what it means. If you won't pay to put systems in place that prevent this from happening, then when it does happen, YOU take the hickey. I get what you're saying. It sucks for sure. But it is what it is. Amazon is the same way. If Amazon sends me the wrong product, then I have to re-order the right one, they still don't refund me for the wrong product til they get it back, or at least til I ship it back. There's no point in arguing. I think we all know where each other stand. My point is that the biggest retailer on the planet has the exact same policy. Dinging SWFA for playing by the same rules as amazon is a little silly to me. But yall are welcome to your opinion. I do feel bad for the OP - I just think the whole thing is being overblown. I've shopped at SWFA for many years. They've screwed stuff up before and always made it right. I'm on the hook with Dell right now for a laptop I bought in December of last year that the hinge is just falling to pieces on. They're saying it must be damage and denying warranty service, even though there is a thread on the Dell forum with over a dozen users who had the exact same thing happen with the same model. That's bad service. Asking to send back a product that got sent due to a warehouse error - that's not bad customer service - it's just common sense.
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Re: SWFA Customer service?
[Re: unclebubba]
#7909807
07/23/20 12:13 AM
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Joined: Nov 2008
Posts: 9,952
LFD2037
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2008
Posts: 9,952 |
Today I went into SWFA to buy a gun. They told me $660 but I'd already found it online elsewhere for $590. Me: Will you match GrabAGun's price Guy behind the counter: No Me: why not? Guy: policy Me: what policy Guy: we don't price match Me: since when? Guy: never have Me: y'all have price matched multiple items for me over the last 15 years Guy: we've never price matched Me: y'all price match 110%. How long have you worked here? Guy: I've been here since December & we've never price matched Me: can you go get someone else because this is news to me 5 minutes later Guy: sorry, we don't price match Me: huh, okay well thanks for checking I leave & go to the gym. I remember their website & look @ it Sure enough, 110% price match guarantee. I called them, told the nice lady the deal, she says she'll call me back. Calls me back & says they no longer price match in their retail store but will do this for me. I aaaaaaaaalmost said nah, I'll spend my money elsewhere but went ahead w/it. She told me it drop ships from a different vendor & should ship in 10 days. She got my card info & before we even get off the phone, I've been charged for it. Last time I'll buy from them.
Last edited by LFD2037; 07/23/20 12:15 AM.
R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten! 10-25-75 / 8-6-11 *K.I.A.*
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Re: SWFA Customer service?
[Re: unclebubba]
#7909833
07/23/20 12:34 AM
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Joined: Jun 2015
Posts: 5,174
scottfromdallas
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jun 2015
Posts: 5,174 |
I only buy their proprietary optics.
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Re: SWFA Customer service?
[Re: unclebubba]
#7909889
07/23/20 01:17 AM
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Joined: Dec 2008
Posts: 41,173
J.G.
THF Celebrity
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THF Celebrity
Joined: Dec 2008
Posts: 41,173 |
Evidently the place went to chit when Skylar left.
800 Yard Steel Range Precision Rifle Instruction Memberships and Classes Available
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Re: SWFA Customer service?
[Re: J.G.]
#7909951
07/23/20 02:25 AM
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Joined: Nov 2008
Posts: 9,952
LFD2037
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2008
Posts: 9,952 |
Evidently the place went to chit when Skylar left. I guess. Sucks as they're close to me but I'm wiping my hands of them. Does anyone know where Skylar went to work? He always did me right.
R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten! 10-25-75 / 8-6-11 *K.I.A.*
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Re: SWFA Customer service?
[Re: J.G.]
#7909960
07/23/20 02:38 AM
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Joined: Nov 2011
Posts: 9,931
unclebubba
OP
THF Trophy Hunter
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OP
THF Trophy Hunter
Joined: Nov 2011
Posts: 9,931 |
Evidently the place went to chit when Skylar left. Maybe that's why he left?
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Re: SWFA Customer service?
[Re: unclebubba]
#7910026
07/23/20 05:13 AM
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Joined: Jul 2015
Posts: 23,177
Bee'z
The Beedazzler
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The Beedazzler
Joined: Jul 2015
Posts: 23,177 |
Dillion was the first to leave. That sucks but I guess it saves me a trip to hachie to buy my next suppressor.
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Re: SWFA Customer service?
[Re: unclebubba]
#7911650
07/24/20 04:39 PM
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Joined: Nov 2008
Posts: 9,952
LFD2037
THF Trophy Hunter
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THF Trophy Hunter
Joined: Nov 2008
Posts: 9,952 |
I still haven't got an email with order confirmation even though; 1) she said she'd send it when we got off the phone 2) I was charged for it before we even got off the phone SMH.
R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten! 10-25-75 / 8-6-11 *K.I.A.*
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Re: SWFA Customer service?
[Re: J.G.]
#7911939
07/24/20 07:58 PM
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Joined: Nov 2011
Posts: 4,564
patriot07
Extreme Tracker
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Extreme Tracker
Joined: Nov 2011
Posts: 4,564 |
Evidently the place went to chit when Skylar left. Apparently so. Not following their own pricing policy is pretty bad....
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Re: SWFA Customer service?
[Re: unclebubba]
#7912060
07/24/20 09:20 PM
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Joined: Jun 2015
Posts: 5,174
scottfromdallas
THF Trophy Hunter
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THF Trophy Hunter
Joined: Jun 2015
Posts: 5,174 |
Almost all their SS scopes are on backorder. I bet because of all the global supply issues.
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