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Re: Cruise refund........ [Re: Cochise] #7824766 04/30/20 06:10 PM
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Originally Posted by Cochise
Haven't booked any cruises but have had the same problem with two vacations - one for Cancun and the other for Vegas.

Vegas was simple and easy - Spirit cancelled the flight and refunded quickly - hotel offered a date change and a dining credit.

Cancun has been a PITA. Sun Country (never dealing with them again) refused to issue a refund on flights they cancelled. Gave them a bad review on Facebook and called them out for taking a taxpayer bailout and not adhering to DOT guidance - had a call within a few hours and refunds hit today. Resort in Cancun is a whole 'nother monster. Need to rebook dates...Can't get in touch with anyone. Scheduled for the 23-27 of May - Mexico doesn't open up to tourism until the 1st of June - so they'll be closed. Have heard numerous horror stories of them billing people that were scheduled but can't come because they're closed - pretty much just stealing their money. May just book somewhere else for the dates we want to reschedule to - keep all the documentation of phone calls and e-mails and let it be disputed with the CC company.


I've used American Express for a long time-three times I've had something like this come up. A simple phone call each time and I never had to bother with any of the events again. Their customer service has been gold.


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Re: Cruise refund........ [Re: S.A. hunter] #7824771 04/30/20 06:13 PM
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roflmao

Re: Cruise refund........ [Re: S.A. hunter] #7824803 04/30/20 06:52 PM
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We were supposed to leave yesterday evening for a cruise through the British Isles. At first they said it could take up to 21 days. When my wife called on the 21st day they told her it could be up to 45 days but the check came through on the 27th day.

American Airlines only took 2 or 3 days to get us the refund.


Last edited by Tbar; 04/30/20 07:10 PM.

Make America Great Again

Re: Cruise refund........ [Re: S.A. hunter] #7824808 04/30/20 07:03 PM
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I had a cruise get canceled that was to leave on 4/20. No refund yet. I paid for 9 flights to Costa Rica in May. We moved the flights to June yesterday. They moved us up to first class, and gave us a 1600 credit. I thought that was pretty cool.


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Re: Cruise refund........ [Re: S.A. hunter] #7824822 04/30/20 07:17 PM
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Our Disney cruise just canceled Monday. Either apply 125% to future cruise or refund. We are doing refund. No idea how long it will take. I assume 30 to 60 days. They want to hang onto that cash as long as possible.

Re: Cruise refund........ [Re: S.A. hunter] #7824853 04/30/20 07:41 PM
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I haven't booked a cruise, but I have the same situation with tickets to a concert at Winstar in June. Ticketmaster says up to 30 days to receive a refund.


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Re: Cruise refund........ [Re: S.A. hunter] #7824918 04/30/20 08:58 PM
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We had Norwegian Alaska cruise cancelled..90 days for a refund? We will see. should have been leaving May 11th


America, land of opportunities,not guaranties!
Re: Cruise refund........ [Re: S.A. hunter] #7824938 04/30/20 09:12 PM
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I cancelled a cruise with RC last week (scheduled to depart early August) right before the full payment deadline ( I paid $750 down). No cash refund - just future cruise credit for what we paid.

Not a terrible deal for me since we didn’t opt for trip insurance and this ‘rona crap hit everyone by surprise.

Re: Cruise refund........ [Re: MeanGreen85] #7824958 04/30/20 09:32 PM
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Originally Posted by MeanGreen85
I cancelled a cruise with RC last week (scheduled to depart early August) right before the full payment deadline ( I paid $750 down). No cash refund - just future cruise credit for what we paid.

Not a terrible deal for me since we didn’t opt for trip insurance and this ‘rona crap hit everyone by surprise.


Insurance doesn't cover pandemics so wouldn't have mattered.

Re: Cruise refund........ [Re: S.A. hunter] #7825026 04/30/20 10:45 PM
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Carnival

Originally Posted by S.A. hunter
Originally Posted by bigjoe8565
We were told 90 days plus to get our refund.

Damn

Was it a cruise?

Re: Cruise refund........ [Re: bigjoe8565] #7825041 04/30/20 11:00 PM
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Originally Posted by bigjoe8565
Carnival

Originally Posted by S.A. hunter
Originally Posted by bigjoe8565
We were told 90 days plus to get our refund.

Damn

Was it a cruise?



This. Check out Tony Papa (stand up) talking about cruises. "Stop it!" "Floating toilet." rofl I have a Sister-in-law that thinks they mean "You've made it". Not.


...and have dominion over the fish of the sea, and over the fowl of the air, and over every living thing that moveth upon the earth. Gen. 1:28
Re: Cruise refund........ [Re: Creekrunner] #7825134 05/01/20 12:34 AM
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Originally Posted by Creekrunner
Originally Posted by bigjoe8565
Carnival

Originally Posted by S.A. hunter
Originally Posted by bigjoe8565
We were told 90 days plus to get our refund.

Damn

Was it a cruise?



This. Check out Tony Papa (stand up) talking about cruises. "Stop it!" "Floating toilet." rofl I have a Sister-in-law that thinks they mean "You've made it". Not.

Okay thanks for your helpful insight! up

Re: Cruise refund........ [Re: S.A. hunter] #7825158 05/01/20 12:50 AM
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Whatever. Sorry I interjected, I misread your post. If it's "Carnival", what else would it be but a cruise?


...and have dominion over the fish of the sea, and over the fowl of the air, and over every living thing that moveth upon the earth. Gen. 1:28
Re: Cruise refund........ [Re: S.A. hunter] #7825269 05/01/20 02:42 AM
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You will get it , and if booked on Carnival, they gonna put 600 bux in your boat account for when you rebook. Just happened to us.


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Re: Cruise refund........ [Re: S.A. hunter] #7825289 05/01/20 03:07 AM
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I had 3 Vegas trips with flights and hotels booked when this all started. All were refunded within 2 weeks of the shutdown being announced.



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Re: Cruise refund........ [Re: S.A. hunter] #7825501 05/01/20 12:59 PM
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We cancelled our trip to Switzerland in March. Orbitz was great and we had a full cash refund within a week.




LETS GO BRANDON
Re: Cruise refund........ [Re: S.A. hunter] #7825655 05/01/20 03:09 PM
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We got the call about Alaska cruise. Choice was money back or do it next summer with huge upgrades. We took the next year with upgrades.


Without a sense of urgency, nothing ever happens.

Boy, if I say "sic em", you'd better look for something to bite. Sam Shelley, Rancher Muleshoe Texas 1892-1985 RIP
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