texashuntingforum.com logo
Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
jtownes231, frioman1376, Octavio, Austincp, RogerDoger
68581 Registered Users
Top Posters(All Time)
dogcatcher 108,419
bill oxner 86,116
stxranchman 57,810
SnakeWrangler 57,222
RKHarm24 44,585
rifleman 44,461
Gravytrain 43,072
BMD 41,219
Forum Statistics
Forums46
Topics606,511
Posts11,358,485
Members83,581
Most Online19,184
Feb 5th, 2020
Print Thread
Bushnell scope #7645818 10/29/19 03:12 PM
Joined: Aug 2019
Posts: 19
K
Kevinleeeng Offline OP
Light Foot
OP Offline
Light Foot
K
Joined: Aug 2019
Posts: 19
So I'm running a Bushnell Engage 6-24x50 scope. While my rifle was slung, some how the windage knob/cap unscrewed and fell off. Not a huge deal for now since I'm zero'd to 200 yds, but still. Kind of important. Called Bushnell, great guy answered, former Navy doc (I'm a former Marine), so we hit it off. He sent me the windage knob, no questions asked. Got in two days. But he did not send the cap that threads onto the knob. This is the part that holds it into place. I've now called Bushnell at least half a dozen times. On hold for over an hour each time. I've emailed customer service, multiple times. When they finally responded, I replied with a pic of the part, explaining I'm in the middle of deer season, can ANYONE call me and I'll order the part/pay for it. Nothing.

So now, I'm writing a letter to David Fay (CEO) and Jay Benet (Chairman of the Board), to let them know of what has happened, and that I'm strongly considering switching back to Vortex or another premium optic, since Bushnell's service has been so poor with the exception of the one (and only) contact. I've found their home addresses. I'll be sending them letters via certified mail.

[Linked Image]

Re: Bushnell scope [Re: Kevinleeeng] #7645944 10/29/19 04:58 PM
Joined: Aug 2019
Posts: 19
K
Kevinleeeng Offline OP
Light Foot
OP Offline
Light Foot
K
Joined: Aug 2019
Posts: 19
Finally got a hold of someone. Sending me part for free. I think today's call was the 7th call this week and it also had me on hold for just over an hour, before anyone picked up. Service is good, but they need more people fielding calls. I'll be letting the corporate folks know that Elizabeth was great, but needs help

Re: Bushnell scope [Re: Kevinleeeng] #7646819 10/30/19 12:17 PM
Joined: Feb 2012
Posts: 1,667
E
eneat1119 Offline
Pro Tracker
Offline
Pro Tracker
E
Joined: Feb 2012
Posts: 1,667
Damn. I have two Forge scopes and a Nitro. Hope I never need CS! eek


[Linked Image]
Re: Bushnell scope [Re: Kevinleeeng] #7646823 10/30/19 12:26 PM
Joined: Nov 2011
Posts: 3,520
P
patriot07 Offline
Extreme Tracker
Offline
Extreme Tracker
P
Joined: Nov 2011
Posts: 3,520
I bought some Bushnell trophy binos from academy awhile back. They only had one cap and were missing the storage bag that the box says they came with. It was the last one the local academy had, so I called bushnell customer service and got stuck on hold forever. Sent them an email and never heard back. I returned the binos and decided I wouldn't be buying their stuff any more.

Re: Bushnell scope [Re: Kevinleeeng] #7646824 10/30/19 12:26 PM
Joined: Nov 2012
Posts: 13,233
Q
QuitShootinYoungBucks Offline
THF Celebrity
Offline
THF Celebrity
Q
Joined: Nov 2012
Posts: 13,233
Disappointing, for sure. I have several Bushnells and they are excellent.


[Linked Image]

https://web.archive.org/web/20170223065011/http:/www.rrdvegas.com/silencer-cleaning.html
Previous Thread
Index
Next Thread

© 2004-2019 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide
Powered by UBB.threads™ PHP Forum Software 7.7.3