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Mar 25th, 2012
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Swarovski Customer Service #7622269 10/02/19 11:11 PM
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fouzman Offline OP
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Is incredible!

Sent three binoculars to their customer service group. They're some extremely professional, yet friendly folks, when you contact them by phone.

One binocular is a 10x42 EL original issue on its third trip for service. The other 2 were purchased 6 years ago. None were broken but all of them needed deep cleaning, eye cups, one new diopter, lenses polished, etc.

We received them this week, a month after shipping to Swarovski. All look and function as close to new as they could, other than wear on the metal surfaces.

Swarovski charged us -0-, as always. Does customer service get any better? Leupold and G Loomis are the only other co.'s that meet that standard, IME.

Re: Swarovski Customer Service [Re: fouzman] #7622305 10/02/19 11:48 PM
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I had the same results as you with mine that were broken by a friend. They repaired no charge and used those binoculars for another 25 years and sold them for what I paid for them.


"Anyone taking up handloading necessarily plays with unknown factors and takes chances. But so does anyone who drives a car,goes to a cocktail party,eats in a restaurant,or gets married."

Jack O'Connor 1963
Re: Swarovski Customer Service [Re: fouzman] #7622339 10/03/19 12:28 AM
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They are a great company. I repped them in the 90s. They always were a class act.

Re: Swarovski Customer Service [Re: fouzman] #7622406 10/03/19 01:34 AM
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Leica repaired my 10 yr old Geovids after , by accident, I knocked them out of my gun safe onto the floor. The fall broke the cup on the eyepiece and jammed the eyepiece into the body on the right side not allowing any movement for adjustment. I sent them back and they repaired that and a scratched lens for free. Shipped them back for free.



Re: Swarovski Customer Service [Re: fouzman] #7622441 10/03/19 02:03 AM
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Yes Swaro did the same for mine - also added the Swarovision coatings to my 20 year old ELs.


Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.


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