Plans went to poop yesterday, so I decided to cook out. Went online to Walmart's grocery pick-up site, ordered a Choice, Angus, rib eye, fajita veggies, dips and chips (for cookout tomorrow) in order to reach their $30 minimum order (which I DONT LIKE) .
anyway, got email my order was ready and noticed the steak was substituted, hummmmm. I went to pick up my order and yes the steak was substituted with their "select" grade
I could have turned it down, gone inside and get something else, not the point, so, I took the order . Cooked the steaks, they were "meh"
I get the normal "how was your experience" email. I ragged the substitute. Few minutes later, I get another email from Walmart, stating they have refunded the cost of the steaks
Made me happy they stepped up.
I know they had to, there is way too much competition not to. I did tell them substitutions and out of stocks will cost them all their business.
I'm done with pick up orders, will go inside and pick my own. I threw the dice and lost, but got my $$ back