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Vortex Diamondback warranty #7311288 10/11/18 03:25 PM
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Mr. T. Online Content OP
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I dropped my 9 year old, $250 pair of Vortex Diamondbacks binoculars from my deer stand and they landed on a rock. Would never get even close to focusing after that. I boxed them up and sent them back to Vortex telling them what happened. That was last Wednesday and this Wednesday a brand new pair arrived at my door. This company will have all my business from now on.


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Re: Vortex Diamondback warranty [Re: Mr. T.] #7311290 10/11/18 03:26 PM
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Originally Posted By: Mr. T.
I dropped my 9 year old, $250 pair of Vortex Diamondbacks binoculars from my deer stand and they landed on a rock. Would never get even close to focusing after that. I boxed them up and sent them back to Vortex telling them what happened. That was last Wednesday and this Wednesday a brand new pair arrived at my door. This company will have all my business from now on.



up Great people of there. Truly have servants hearts.


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Re: Vortex Diamondback warranty [Re: Mr. T.] #7311462 10/11/18 06:39 PM
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There’s no doubt that their warranty is unbeatable. They fixed a scope for me, no questions asked. I just wish their warranty wasn’t needed so often


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Re: Vortex Diamondback warranty [Re: Sneaky] #7319475 10/19/18 12:06 PM
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Originally Posted By: Sneaky
There’s no doubt that their warranty is unbeatable. They fixed a scope for me, no questions asked. I just wish their warranty wasn’t needed so often


This.


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Re: Vortex Diamondback warranty [Re: booradley] #7319560 10/19/18 01:30 PM
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Originally Posted By: booradley
Originally Posted By: Sneaky
There’s no doubt that their warranty is unbeatable. They fixed a scope for me, no questions asked. I just wish their warranty wasn’t needed so often


This.


Agreed.

It's why I won't own a Vortex rifle scope. But I do have a Vortex spotting scope, and it has been sent in once.


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Re: Vortex Diamondback warranty [Re: Mr. T.] #7320860 10/20/18 06:47 PM
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Their no fault warranty is great. Had to send in a scope once and got a brand new one back within a week.


It is far more important to be able to hit the target than it is to haggle over who makes a weapon or who pulls a trigger.

— Dwight D. Eisenhower
Re: Vortex Diamondback warranty [Re: Mr. T.] #7324167 10/23/18 03:04 PM
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I have a vortex that I believe there is a problem with the reticle/crosshair alignment. When I first bought it I tried mounting in a 20 moa base and had nowhere near enough downward adjustment to get on target at 100 yards. I removed the 20 MOA base and tried a zero MOA bas and still didn't have enough downward adjustment. I used Burris signature z rings with and effective negative 20 moa to get on target and it just barely has enough adjustment to bet to a zero. Good thing is I have all the available 70-80 moa of vertical adjustment for come up, but I have a few loads that I still cant zero because I don't have enough adjustment.

Is this something I can send the scope in for?


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Re: Vortex Diamondback warranty [Re: Mr. T.] #7326486 10/25/18 08:09 AM
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Send them an email and they will tell you what they think. They will likely open a case number and have you send it in to be tested.


It is far more important to be able to hit the target than it is to haggle over who makes a weapon or who pulls a trigger.

— Dwight D. Eisenhower
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