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Mar 25th, 2012
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+++Nikon Customer Service+++ #7186206
06/02/18 02:16 AM
06/02/18 02:16 AM
Joined: Dec 2007
Posts: 1,365
Forney TX
5
5Redman8 Online content OP
Pro Tracker
5Redman8  Online Content OP
Pro Tracker
5

Joined: Dec 2007
Posts: 1,365
Forney TX
Two different stories about their customer service....

Several years ago I dropped my ATB binocs off my 4 wheeler and drove onlcer them. Called Nikon and explained it was completely my fault and I was just hoping they could repair them at a cost to me. Instead, they sent me a brand new pair.

Last month, I was stretching the legs of my 30-06 and decided to dial in windage into my 15-20 year old Nikon tactical(that I bought second-hand)....I usually just hold for wind. Well my windage knob was difficult and gritty while turning.

Called Nikon and they said to send it in. In the meantime I asked what to replace it with and Bart Hege from here on THF PMed me about the repair. He communicated with Nikon and they sent me their top of the line scope as a replacement.

Their warranty is why I stick with Nikon.

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186421
06/02/18 03:05 PM
06/02/18 03:05 PM
Joined: Aug 2010
Posts: 113
Denton,Tx
B
Barton H Offline
Woodsman
Barton H  Offline
Woodsman
B

Joined: Aug 2010
Posts: 113
Denton,Tx
Glad I could help you out! Thank you for the mention!
bart


I am a longtime hunter and I am here to answer any questions on Nikon hunting optics you may have. I will also be sharing new products and specials on occasion.

Nikon Pro Staff

www.nikonsportoptics.com

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186704
06/02/18 09:12 PM
06/02/18 09:12 PM
Joined: Apr 2013
Posts: 351
Lampasas/ Schleicher Co
R
rogerh Online content
Bird Dog
rogerh  Online Content
Bird Dog
R

Joined: Apr 2013
Posts: 351
Lampasas/ Schleicher Co
I've always had good results from Nikon.

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186840
06/02/18 11:29 PM
06/02/18 11:29 PM
Joined: Jan 2016
Posts: 188
Amarillo, TX
A
Amarillo.Hunter Offline
Woodsman
Amarillo.Hunter  Offline
Woodsman
A

Joined: Jan 2016
Posts: 188
Amarillo, TX
Glad you had experienced great customer service.

The only time I sent something into Nikon (range finder), I received an email that told me that they were out of warranty, and well basically tough dog doo.

Was not impressed and they have not and will not receive any of my business now or in the future.

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7190825
06/07/18 03:31 AM
06/07/18 03:31 AM
Joined: Nov 2011
Posts: 2,596
Royse City, TX
P
patriot07 Offline
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patriot07  Offline
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Joined: Nov 2011
Posts: 2,596
Royse City, TX
Nikon's DSLR customer service is quite good. Never used their sport optics CS, but it doesn't surprise me to hear stories like this.

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