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Mar 25th, 2012
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Merrell Hiking Boots Great Customer Service #7155314
04/30/18 11:14 AM
04/30/18 11:14 AM
Joined: Apr 2005
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The Outer Limits
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Bought a pair of Merrell hiking boots a while back from Gander Mountain in Lewisville. Usually I am a frugal (cheap) Bastage except when it comes to my feet, so I sucked it up and spent a little over a Hun $$ for these boots based off the salesman recommendation.

About a week ago I had a blow out on the front right foot, the sole had separated from the body of the boot.
Time to get a new pair right, question was which kind?

But something about this boot situation was bothering me, I still had good rubber on the bottom, tops were in decent shape so good boots from a good company ought to wear out from the bottom up right?

I decided to write/email the company yesterday (Sunday) and share my concern about the quality of the product I purchased.
I sent pictures with my email and after three email exchanges and pictures sent, they are going to replace my boots for free!

Now that is great customer service and I will certainly buy their product again when needed up

Pics of my worn out warriors. They had me cut the tongues out to take out of cirulation.






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Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155341
04/30/18 11:54 AM
04/30/18 11:54 AM
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Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.


Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155349
04/30/18 12:09 PM
04/30/18 12:09 PM
Joined: May 2017
Posts: 256
Denison, TX. / Texoma
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Love my Merrell boots.

Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155355
04/30/18 12:15 PM
04/30/18 12:15 PM
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Wills Point
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I’m happy to see that post. I have the same pair on my feet right now. I bought them for a trip to Guadeloupe Peak last year. The dang things are so comfortable that my Nikes just sit in the closet these days.

Academy runs them on sale periodically for $89-99. Can’t remember which.

These are some tough shoes too. Going up the trail At Guadeloupe we saw pieces of soles off of other people shoes. These handled the sharp rocks with comfort and ease.

Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155750
04/30/18 07:53 PM
04/30/18 07:53 PM
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While not hikers, I wear a pair of their leather top slip-on shoes with vibram soles about four days a week.
They are very comfortable and when they wear out, I'll replace with same.

Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155829
04/30/18 09:22 PM
04/30/18 09:22 PM
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Went on a moose hunt in WY in 2005. September, no snow.

The first day I wore some all leather 10” heavy Lowa boots. Felt like weights on my feet. The second day the young whippersnapper guide said “Why don’t you just wear those Merrell’s you had on when you got here?” (They were just like yours.) DUH!! So much more comfortable.

I wear lightweight hikers 90% of the time in the mountains these days.


Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.


Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155915
04/30/18 11:23 PM
04/30/18 11:23 PM
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I love my Merrells.
I have the high top shoes (they call them boots now) and the low tops. I can go about two years before I get a pair in that bad of shape, then I go get another pair. Good shoes.



"Man is still a hunter, still a simple searcher after meat..." Robert C. Ruark
Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155951
04/30/18 11:48 PM
04/30/18 11:48 PM
Joined: Aug 2013
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I wish I could wear them but I have 5EE width feet. they just don't make them that wide.


"I was called by the Yorkers a outlaw, and later by the english a rebel" Ethan Allen
Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7155984
05/01/18 12:07 AM
05/01/18 12:07 AM
Joined: Sep 2006
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austin area
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5.11 took care of me like that too


i am cancelling my subscription, i am tired of your issues!
Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7156799
05/01/18 06:10 PM
05/01/18 06:10 PM
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The soles seem to be a hit-or-miss problem with Merrells. I wear the low top hikers as my everyday shoes and have had the same problem as you. Last two pairs I've worn seem to be good and did not blow out. I think about getting something with better quality, but they are so comfortable on me and cheap enough on Amazon, I keep buying them.

Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7157251
05/02/18 02:12 AM
05/02/18 02:12 AM
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Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.

Re: Merrell Hiking Boots Great Customer Service [Re: BOBO the Clown] #7157682
05/02/18 03:54 PM
05/02/18 03:54 PM
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Originally Posted By: BOBO the Clown
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.


Im thinking about picking up a pair.


Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7161553
05/06/18 10:47 AM
05/06/18 10:47 AM
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Got my boots yesterday afternoon, so from the initial email last Sunday to receiving my boots Saturday that is a quick 6 day turn around up


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Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7161720
05/06/18 03:36 PM
05/06/18 03:36 PM
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Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.


Re: Merrell Hiking Boots Great Customer Service [Re: BOBO the Clown] #7167746
05/12/18 12:37 PM
05/12/18 12:37 PM
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Originally Posted By: BOBO the Clown
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.


Good Looking Boots up



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Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7167757
05/12/18 12:59 PM
05/12/18 12:59 PM
Joined: Oct 2009
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Wills Point
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Originally Posted By: Stub
Originally Posted By: BOBO the Clown
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.


Good Looking Boots up




I was thinking the same thing but my merrels have been great for my feet with my considerable weight and rough lifestyle. I now have a reasonable durable option other than my work boots.

Re: Merrell Hiking Boots Great Customer Service [Re: Stub] #7178092
05/23/18 11:25 PM
05/23/18 11:25 PM
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I have liked Merrells for a while, but I just recently switched to Oboz as has my husband and they are fantastic. Used them straight out of the box on a 13 mile hike in RMNP and they were perfect. Excellent grip on the soles too, more so than the Merrells I had.

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