Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
Daniel Cobb, hardknocks, foxrocket, Austin Daniel, Carnivore419
64337 Registered Users
Top Posters(All Time)
dogcatcher 90,097
stxranchman 53,720
bill oxner 49,677
RKHarm24 44,577
rifleman 44,411
BMD 41,009
SnakeWrangler 39,449
Big Orn 37,484
txshntr 35,376
Facebook
Forum Statistics
Forums45
Topics417,675
Posts6,072,455
Members64,337
Most Online16,728
Mar 25th, 2012
Print Thread
RCBS Customer Service #7024288
01/04/18 02:17 PM
01/04/18 02:17 PM
Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
F
FiremanJG Offline OP
THF Celebrity
FiremanJG  Offline OP
THF Celebrity
F

Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
Sunday, during the brutal cold, I hunkered down and processed a batch of 400 pieces of .223 range pick-up. During the process, I broke two decapping pins, and damaged an expander ball (don't ask). As soon as I damaged the expander ball I went online and filled out the form "inquiring about a replacement". 10 minutes later, I filled out a second form when I was down to my last decapping pin. This morning I received two e-mails. One stating more decapping pins were on the way, and the other stating:

Good morning Jason,

I've ordered a replacement decapping unit for you as well as an extra expander ball under warranty. Please allow up to three weeks for delivery, we're a bit backlogged from the holidays.

Thanks for contacting RCBS

I try to buy RCBS first. They make great products, and if there is a problem they correct it. Ultimately, some of this damage was my fault. Had they asked me to elaborate, I would have not had a problem with paying for the parts I need. But that is not how RCBS rolls. up



800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available
Re: RCBS Customer Service [Re: FiremanJG] #7024360
01/04/18 02:52 PM
01/04/18 02:52 PM
Joined: Nov 2007
Posts: 8,228
Wise Co.
R
RiverRider Offline
THF Trophy Hunter
RiverRider  Offline
THF Trophy Hunter
R

Joined: Nov 2007
Posts: 8,228
Wise Co.
RCBS and Hornady both are great when it comes to these situations. I've migrated away from both over the years---beginning with my Co-Ax press, but they do make great stuff and back it up.




I'm here to give and receive knowledge, not affirmation or adoration. If you don't like it, mierda dura. Intellectual honesty is not for fragile egos.
Re: RCBS Customer Service [Re: FiremanJG] #7024387
01/04/18 03:13 PM
01/04/18 03:13 PM
Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
F
FiremanJG Offline OP
THF Celebrity
FiremanJG  Offline OP
THF Celebrity
F

Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
Glad to hear that about Hornady. I have not had to contact them yet. I have some of their dies.



800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available
Re: RCBS Customer Service [Re: FiremanJG] #7024416
01/04/18 03:31 PM
01/04/18 03:31 PM
Joined: Oct 2004
Posts: 28,679
Texas
R
redchevy Offline
THF Celebrity
redchevy  Offline
THF Celebrity
R

Joined: Oct 2004
Posts: 28,679
Texas
Had similar experience with RCBS as well as Lee. Have some hornady stuff but no problems to this point.


It's hell eatin em live
Re: RCBS Customer Service [Re: FiremanJG] #7024533
01/04/18 04:30 PM
01/04/18 04:30 PM
Joined: Nov 2011
Posts: 2,590
Royse City, TX
P
patriot07 Offline
Veteran Tracker
patriot07  Offline
Veteran Tracker
P

Joined: Nov 2011
Posts: 2,590
Royse City, TX
Good to know about RCBS since my press and most of my accessories are from them.

My only experience with Hornady was the other day. I got a set of 6.5 CM dies for Christmas and they came with an extra seating stem. Upon some google investigation, Hornady makes a handful of different stems for each caliber for different types of bullets, but there is not much info about what stems come installed in the seating dies or what p/n the extra stem is. I called and asked and they were able to quickly tell me that the extra stem in the 6.5CM die set was the one for the 130 & 140 ELD-M bullets, which was convenient as I'm planning to load 140s.

Re: RCBS Customer Service [Re: patriot07] #7025426
01/05/18 02:12 AM
01/05/18 02:12 AM
Joined: Feb 2008
Posts: 7,649
Granbury, TX
G
Grizz Online content
THF Trophy Hunter
Grizz  Online Content
THF Trophy Hunter
G

Joined: Feb 2008
Posts: 7,649
Granbury, TX
Originally Posted By: patriot07
Good to know about RCBS since my press and most of my accessories are from them.

My only experience with Hornady was the other day. I got a set of 6.5 CM dies for Christmas and they came with an extra seating stem. Upon some google investigation, Hornady makes a handful of different stems for each caliber for different types of bullets, but there is not much info about what stems come installed in the seating dies or what p/n the extra stem is. I called and asked and they were able to quickly tell me that the extra stem in the 6.5CM die set was the one for the 130 & 140 ELD-M bullets, which was convenient as I'm planning to load 140s.


I'm glad you posted this. I just got my Hornady 6.5 Creedmoor dies yesterday and noticed the extra stem in the box. I was about to start doing some research to figure out what it was for.


Re: RCBS Customer Service [Re: FiremanJG] #7025438
01/05/18 02:19 AM
01/05/18 02:19 AM
Joined: Nov 2011
Posts: 2,590
Royse City, TX
P
patriot07 Offline
Veteran Tracker
patriot07  Offline
Veteran Tracker
P

Joined: Nov 2011
Posts: 2,590
Royse City, TX
I never did find out what the one that came installed with the die was for. It was shallower and looked like it was maybe for sub-130 grain bullets. They have a different stem that you're supposed to use with the 143 ELD-X and the 147 ELD-M, but I'd be surprised if the stem for the 130-140 ELD-M bullets didn't suffice for the heavier stuff. Although it's not that expensive if you're going to be loading a bunch with it.

Re: RCBS Customer Service [Re: FiremanJG] #7025577
01/05/18 04:47 AM
01/05/18 04:47 AM
Joined: Dec 2017
Posts: 1
SE Michigan
7
700LR Offline
Green Horn
700LR  Offline
Green Horn
7

Joined: Dec 2017
Posts: 1
SE Michigan
I've had occasion to call RCBS customer service, actually Vista now 3 times in the last few weeks. One call got me 5 small decapping pins, No Charge. The other 2 calls is where I actually talked to the same knowledgeable young woman about what color RCBS uses on their reloading equipment. I explained to her that I have spent about $50.00 so far on spray paints from ACE, Home Depot, TSC looking for the best match after searching on line for about a week. Come to find out from this lady, that the color is proprietary and "even if we told you what it is you can not buy it". I then suggested I send them my trimmer base so they could powder coat it ... in jest. She said that wouldn't work because of the assembly line and all. Of course I knew that. (:<(

Long story made shorter, no luck on any match I found so far.It is a "hammered" finish on later stuff and a "wrinkle" finish on the early stuff. The hammered finish has a bumply texture, so a gloss spray won't give the right feel even IF you had the right color. I'm still experimenting in this endeavor and will post again IF I have any success.

I told her it was the 4th most asked question on the internet.....

700LR. smile


I want to be just like I am now, when I grow up. I was ambivalent, now I'm not so sure.
Re: RCBS Customer Service [Re: 700LR] #7025814
01/05/18 01:51 PM
01/05/18 01:51 PM
Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
F
FiremanJG Offline OP
THF Celebrity
FiremanJG  Offline OP
THF Celebrity
F

Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
English Color will mix as little custom paint as you please.



800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available
Re: RCBS Customer Service [Re: FiremanJG] #7026083
01/05/18 04:20 PM
01/05/18 04:20 PM
Joined: Dec 2008
Posts: 4,236
Hen House Tx
T
Teal28 Offline
Extreme Tracker
Teal28  Offline
Extreme Tracker
T

Joined: Dec 2008
Posts: 4,236
Hen House Tx
Ive called Hornady for pins and spindles more than RCBS. Both have shipped for free with extras without any question.
FYI they both will tell you to allow up to 3 weeks for delivery but normally takes a week or less.
Because they do send several extras I have a spare parts drawer with extras for all my dies.


Re: RCBS Customer Service [Re: FiremanJG] #7026881
01/06/18 03:55 AM
01/06/18 03:55 AM
Joined: Oct 2012
Posts: 239
Argyle,TX
B
BooneDog Offline
Woodsman
BooneDog  Offline
Woodsman
B

Joined: Oct 2012
Posts: 239
Argyle,TX
My father in law gave me an old Rockchucker a few years ago with no handle. I called RCBS to order one and they sent me a handle for free including shipping. I was amazed. Felt guilty so I ordered some dies from them that I needed anyways.

I wish Cable providers would take notes from reloading mfg!

Re: RCBS Customer Service [Re: FiremanJG] #7027054
01/06/18 02:23 PM
01/06/18 02:23 PM
Joined: Oct 2008
Posts: 11,267
T
Tbar Offline
THF Celebrity
Tbar  Offline
THF Celebrity
T

Joined: Oct 2008
Posts: 11,267
I placed a large order with RCBS and the UPS box got broke open in transit. A few small pieces were lost. I called them and they got replacements in the mail that day....no questions asked.

Good customer service experience here....... up


Make America Great Again

Re: RCBS Customer Service [Re: FiremanJG] #7027125
01/06/18 03:47 PM
01/06/18 03:47 PM
Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
F
FiremanJG Offline OP
THF Celebrity
FiremanJG  Offline OP
THF Celebrity
F

Joined: Dec 2008
Posts: 26,640
Wolfe City, TX
It really is a genius business plan.

Don't sweat the small stuff, build a stellar repuation for quality, and support, sell more products.



800 Yard Steel Range
Precision Rifle Instruction
Memberships and Classes Available
Previous Thread
Index
Next Thread


© 2004-2019 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide
UBB.threads™ 7.6.2