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Mar 25th, 2012
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Cabelas... #6893881
09/21/17 01:01 AM
09/21/17 01:01 AM
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Deerhunter61 Offline OP
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Guys,

I ordered the rifle below from Cabelas this past Saturday. Before I ordered I explained to the person taking the order I wanted to make sure that they had the rifle in stock and was told they did. I explained to the person that I wanted to make sure they had it in stock before placing the order and I was assured they had the rifle in stock and that I'd receive it within 6-8 days. So I gave them my information and they charged my credit card. Today I went in to monitor the order and as you can see my order is now listed as "backordered". I called and explained what I was told When I placed the order. I told them I was ASSURED they had it in stock and that I'd receive it in 6-8 days. I then asked them what they were going to do to make it right. They placed me on hold for about twenty minutes and then came back and said they were sorry but the next shipment wouldn't be in until the end of Oct but even then they couldn't promise that I'd have my order filled then. So I asked again how they were going to make this right and there was simply silence on the line. I asked them if they had placed an order with a company and was assured they would receive the goods bought and paid for in 6-8 days what they would expect and there was stone could silence. Finally they said there only option would be to cancel my order. They acted as if they thought I wouldnt cancel...I told them to cancel my order and give me my money back. This was the third time in the last couple of weeks Cabelas has basically flat out lied to me. I have done A LOT of business with them and at this point they will not get my business in the future. They made absolutely NO EFFORT whatsoever to do anything to make this right.

So please be aware that when they say they have something in stock you simply can not trust them because they do not know whether they have the product in stock or not but they will sure take your money! Not only that but the way I found out it was backordered was I went in and looked. They didn't even send an email or make any other attempt to let me know that they weren't going to fill my order and that it could be months before I received the rifle I ordered. They simply are not to be trusted!


Re: Cabelas... [Re: Deerhunter61] #6893908
09/21/17 01:20 AM
09/21/17 01:20 AM
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So what did you want them to do?

Here is one ready to ship and there are more on gunbroker.

http://www.gunbroker.com/item/694621823









Professionally trained and certified pistol and license to carry instructor.
Re: Cabelas... [Re: Deerhunter61] #6893931
09/21/17 01:37 AM
09/21/17 01:37 AM
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C.C., TX
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Unless you were spending 10,000 a Mont with them for the past 5 years, I doubt they miss you. Sucks, but true.

Re: Cabelas... [Re: Deerhunter61] #6893932
09/21/17 01:39 AM
09/21/17 01:39 AM
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I haven't had anything on backorder status with them in a long time, but the other companies I do business with don't charge your card until they ship the backordered item. If you even choose to keep it on backorder status.



Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.


Re: Cabelas... [Re: Deerhunter61] #6893935
09/21/17 01:43 AM
09/21/17 01:43 AM
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Yeah stinks for sure they told you it was in stock and then it wasn't. Unfortunately this is the problem with current logistics and inventory policies...they see it is in stock via computer but for whatever reason isn't really there.

I am also curious as to what you wanted them to do to "make it right"?

Re: Cabelas... [Re: Deerhunter61] #6893950
09/21/17 01:57 AM
09/21/17 01:57 AM
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To many better online places with 0 tax and pricing

Re: Cabelas... [Re: Deerhunter61] #6893954
09/21/17 02:01 AM
09/21/17 02:01 AM
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Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.

Re: Cabelas... [Re: Brother in-law] #6893961
09/21/17 02:08 AM
09/21/17 02:08 AM
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Originally Posted By: Brother in-law
To many better online places with 0 tax and pricing

x2.


R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten!
10-25-75 / 8-6-11 *K.I.A.*
Re: Cabelas... [Re: erathar] #6893964
09/21/17 02:10 AM
09/21/17 02:10 AM
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Originally Posted By: erathar
Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.

Pretty condescending.
I've sworn off companies & haven't done business w/them in 10+ years & will absolutely not in the future. Some people stick to their principles, evidently you don't.


R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten!
10-25-75 / 8-6-11 *K.I.A.*
Re: Cabelas... [Re: Deerhunter61] #6893989
09/21/17 02:30 AM
09/21/17 02:30 AM
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Pretty condescending yourself.

My point is big business is just that. I'll bet the companies you swore off didn't skip a beat once you swore them off. I agree it sucks for sure, but it is what it is. If i felt screwed by a company I'd raise hell too, but would expect something out of them because they had a $8 an hour employee make a mistake. You should probably retract your last statement. It was no hard feelings meant.

Re: Cabelas... [Re: erathar] #6894000
09/21/17 02:34 AM
09/21/17 02:34 AM
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Originally Posted By: erathar
Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.


Hum...my heart isn't breaking...you are correct that they will not miss my business...a lot to me is around $7k per year but I'm sure that's not much to you or to them but it is to me. Social media does have an impact today and if you do not realize that then you are way behind the times. I believe it's important to let people know how businesses conduct themselves.

As for what they could have done...hum there are many things, first would have been to ask if there was any other rifle I might have been willing to consider to see about replacing it with an equitable rifle and offer a $25.00 discount. And there are a lot of other things they could have done I just mentioned one. And before you say that's expecting too much they currently offer a $20.00 coupon simply by responding to your visit letting them know how it went so that isn't that big of a deal and at least it would have been an effort. But they chose not to make any effort. As for stocking issues that simply should not be the case in this day and age. Computers believe it or not can keep track of inventories and orders can be set up to remove inventory from being reflected as "In Stock" when orders are placed...the idea that they can't know thus is simply not true.

Re: Cabelas... [Re: Deerhunter61] #6894004
09/21/17 02:40 AM
09/21/17 02:40 AM
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I'm not arguing against your complaint buddy. I'd be pissed too. As crappy as it is, you are going to have idiots make mistakes. It is part of life. Surely you understand my point.

Re: Cabelas... [Re: Deerhunter61] #6894006
09/21/17 02:41 AM
09/21/17 02:41 AM
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How many people work for you and make no mistakes?

Re: Cabelas... [Re: erathar] #6894017
09/21/17 02:54 AM
09/21/17 02:54 AM
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Originally Posted By: erathar
How many people work for you and make no mistakes?


Did you not read my post? I was very specific with the person I was dealing with and requested she verify the rifle was in stock and she did. I do not believe this was human error. I believe this is simply the way they choose to do business when it comes to ordering rifles at worst and at best they have an antiquated system they use for inventory. And if she wasn't positive that the rifle is in stock it's simple to say as much. But once you tell someone that you have what they want and take your money you've entered into a contract with them. I'm old school...if I give someone my word then I'm going to do whatever I can to get it done and if not I'm going to do everything in my power to make it right. Obviously you and I have a different set of values and expectations which we certainly have a right to.

Re: Cabelas... [Re: Deerhunter61] #6894021
09/21/17 03:07 AM
09/21/17 03:07 AM
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You must not have had anybody under your payroll. Maybe that's what Cabelas teaches, but I doubt it. They wouldn't have grown into the Empire they are if they did. Don't question my values.

Re: Cabelas... [Re: erathar] #6894023
09/21/17 03:10 AM
09/21/17 03:10 AM
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Originally Posted By: erathar
You must not have had anybody under your payroll. Maybe that's what Cabelas teaches, but I doubt it. They wouldn't have grown into the Empire they are if they did. Don't question my values.
lol...you certainly don't mind throwing stones but you get awfully sensitive when someone points out that their values differ from yours as I did....if you are that sensitive why do you take pot shots at other people? Better to just stay quite font you think?

Re: Cabelas... [Re: erathar] #6894029
09/21/17 03:14 AM
09/21/17 03:14 AM
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Originally Posted By: erathar
You must not have had anybody under your payroll. Maybe that's what Cabelas teaches, but I doubt it. They wouldn't have grown into the Empire they are if they did. Don't question my values.
and I do believe based on talking with them that they run the orders department the way airlines book their flights....they take orders not honestly knowing if they will be able to fill them in the time they state.

Re: Cabelas... [Re: Deerhunter61] #6894042
09/21/17 03:48 AM
09/21/17 03:48 AM
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worth keeping in mind Bass Pro bought them recently. Trying to integrate computer systems for two large companies is a daunting challenge and you were dealing with the acquired company who is the step child. There are plenty more for sale at the same price or maybe even lower. It is not worth wasting emotional energy over. Go buy one online and enjoy it by next week is an easy solution. Hope you get a good one. Will be interested in seeing a report on how it shoots.


Professionally trained and certified pistol and license to carry instructor.
Re: Cabelas... [Re: Deerhunter61] #6894078
09/21/17 05:13 AM
09/21/17 05:13 AM
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Cabela's had this stocking/inventory problem many years ago. It is nothing new.


The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking
Re: Cabelas... [Re: Nogalus Prairie] #6894098
09/21/17 10:18 AM
09/21/17 10:18 AM
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Originally Posted By: Nogalus Prairie
I haven't had anything on backorder status with them in a long time, but the other companies I do business with don't charge your card until they ship the backordered item. If you even choose to keep it on backorder status.



Agreed. And the item was likely shown as being in stock when you placed the order. Many companies suffer from horrible inventory monitoring and control. It's common to go online and see an item as being in stock at a specific store, only to find not one once you go there to buy it.


Dan,

Spring, Texas
Re: Cabelas... [Re: Deerhunter61] #6894099
09/21/17 10:22 AM
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I think you just have a rare case. Ive bought 6 guns online with Cabelas. Last one I was able to apply a $20 coupon + cabelas bucks + gift cards and ended up paying $100ish after all applied. Shipping time said it was gonna be a few days but i got the call and email to pick up the next day.

Im not surpised they didnt have anything to say when you posed the question “what are you gonna do to make it right?”. I probably would have offered some warm nuts for free (all pecans).

Re: Cabelas... [Re: Deerhunter61] #6894134
09/21/17 11:55 AM
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I backordered a Savage MSR from them in February. In May they sent me an email saying it was still not in stock, and asked if I wanted to cancel the backorder or not. I held on, then finally bailed and got a Kimber Subalpine instead. Thought they handled it just fine.


Re: Cabelas... [Re: Deerhunter61] #6894197
09/21/17 01:08 PM
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I kinda skimmed all this bs

but

if you still want the rifle, I believe Rifle Gear in Plano has these in stock.


One thing I have figured out about Cabelas, they have all their guns marked up at least $100 to cover the reward points that customers use to lower the sell price and think they are getting a deal. This is why EVERYONE in Cabelas now asks "what brings you in today" "do you have a Cabelas card?" Business is business, Cabelas is not owned by cabelas anymore


"I ain't here for a long time, I'm here for a good time"
King George Strait


Re: Cabelas... [Re: Deerhunter61] #6894209
09/21/17 01:17 PM
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Are you sure it was in-stock when you ordered? They have a 6.5 and a 308 version of the rifle. Maybe the person you were speaking to thought you were referring to the 308. I don't know that I've ever called up an establishment and had them assure me something was in-stock. Sh!t happens. My guess is that this is a popular rifle and in a popular caliber. Sucks but its also 1st world problem.

Re: Cabelas... [Re: Deerhunter61] #6894214
09/21/17 01:19 PM
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So sick of getting asked if I want a credit card when I go there

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