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Mar 25th, 2012
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New Stairs from rwmcountry #6883535
09/11/17 12:43 AM
09/11/17 12:43 AM
Joined: Jan 2015
Posts: 566
Austin, Texas
DrifterAT Offline OP
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DrifterAT  Offline OP
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Austin, Texas
I decided to replace my stairs on one of my blinds and contacted Russell at rwmcountry. I ordered 6' nonskid stairs, handrails, and a 3'x3' landing. Communication during the transaction was excellent and the stairs were ready on time as agreed. I picked them up Friday and installed them. They fit perfectly and look super.

Excellent job Russell - Thanks!

Re: New Stairs from rwmcountry [Re: DrifterAT] #6883718
09/11/17 03:29 AM
09/11/17 03:29 AM
Joined: Jun 2015
Posts: 6,175
Roll-Tide Offline
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Did you check on RLO's refund or order status? He wasn't so lucky...

Re: New Stairs from rwmcountry [Re: DrifterAT] #6884400
09/11/17 09:07 PM
09/11/17 09:07 PM
Joined: Jan 2013
Posts: 15,002
Murphy, TX Dickens county
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Murphy, TX Dickens county
I would be more impressed if he refunded RLO his deposit.


Marc C. Helfrich
Retirement Planner

www.insured-wealth.com
469-323-8920
Re: New Stairs from rwmcountry [Re: DrifterAT] #6884470
09/11/17 10:26 PM
09/11/17 10:26 PM
Joined: Jun 2015
Posts: 6,281
texas
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rickym Offline
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texas
Ok I have no dog in this fight but its completely unnecessary for yall to dog a guy who is being complimented. For all you know he is turning things around has every intention of returning RLO's deposit.

Now on the flip side I have no idea that he is planning to return anything, and I agree with him lookin better and not losing as much respect if he does return the deposit. Either way theres no need for yall continued attack.

Last edited by rickym; 09/11/17 10:42 PM. Reason: Second part

Originally Posted By: Grizz
Wingshooting is like sex for me - I love doing it but I'm just not that good at it.
Re: New Stairs from rwmcountry [Re: DrifterAT] #6884474
09/11/17 10:35 PM
09/11/17 10:35 PM
Joined: Oct 2007
Posts: 10,862
The Island Cres
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The Island Cres
He's doing something right!! He's been in business a long time.


Originally Posted By: Chunky Monkey
Never been to a camping world. I prefer Dick's to be honest.
Re: New Stairs from rwmcountry [Re: DrifterAT] #6884509
09/11/17 11:13 PM
09/11/17 11:13 PM
Joined: May 2013
Posts: 1,886
Flower Mound, TX
CharlieCTx Offline
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Flower Mound, TX
Sometimes business transactions just go wrong, no matter how long you've been in business or how good you are. I don't blame him for that.

He does need to return the other guy's deposit if he can't seem to get the stairs built and it doesn't appear to have required a purchase of special material he can't use on the next order, since he seems to be busy.


Charlie

M&P-10 + AAC Cyclone
Kel-Tec RFB + Griffin Sportsman Ultra Light 300
Pulsar Apex XQ-50
Re: New Stairs from rwmcountry [Re: DrifterAT] #6885858
09/13/17 04:06 AM
09/13/17 04:06 AM
Joined: Mar 2012
Posts: 3,504
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Cleric Offline
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It seems plausible that this thread was at the request of rwm which makes it even worse imo...


Don't have a dog in the fight but sounds fishy as hell

Re: New Stairs from rwmcountry [Re: DrifterAT] #6885881
09/13/17 04:43 AM
09/13/17 04:43 AM
Joined: Jan 2015
Posts: 566
Austin, Texas
DrifterAT Offline OP
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DrifterAT  Offline OP
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Cleric, my stairs were ordered well before the RLO post. I have no involvement with their transaction. Other than this purchase, I have never met or talked to rwm.

I simply received a good product at a fair price and posted it.

Re: New Stairs from rwmcountry [Re: rickym] #6886263
09/13/17 04:28 PM
09/13/17 04:28 PM
Joined: Jan 2013
Posts: 15,002
Murphy, TX Dickens county
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Originally Posted By: rickym
Ok I have no dog in this fight but its completely unnecessary for yall to dog a guy who is being complimented. For all you know he is turning things around has every intention of returning RLO's deposit.

Now on the flip side I have no idea that he is planning to return anything, and I agree with him lookin better and not losing as much respect if he does return the deposit. Either way theres no need for yall continued attack.


I'm not dogging him, just stating my opinion. He admitted to taking 5 months to deliver a product, which is unacceptable unless those were the terms agreed upon. As Charlie stated sometimes things happen that cause delays and as a business owner myself it's how you treat the customer in those situations that defines how you take care of your customers. That's a business expense that in my mind is a no brainer to keep good standing with the public and keep your reputation in tact.

As I stated, that goes a long way with me over this post stating he delivered his product to a satisfied customer. That is just simply satisfying your customers expectation. That's what they paid you to do.


Marc C. Helfrich
Retirement Planner

www.insured-wealth.com
469-323-8920
Re: New Stairs from rwmcountry [Re: DrifterAT] #6886683
09/14/17 12:44 AM
09/14/17 12:44 AM
Joined: Mar 2012
Posts: 3,504
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Cleric Offline
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Originally Posted By: DrifterAT
Cleric, my stairs were ordered well before the RLO post. I have no involvement with their transaction. Other than this purchase, I have never met or talked to rwm.

I simply received a good product at a fair price and posted it.



So your stairs were ordered "well before" April....what takes so long to make stairs??

Re: New Stairs from rwmcountry [Re: Cleric] #6893428
09/20/17 05:59 PM
09/20/17 05:59 PM
Joined: May 2007
Posts: 4,547
North Dallas
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Originally Posted By: Cleric
It seems plausible that this thread was at the request of rwm which makes it even worse imo...


Don't have a dog in the fight but sounds fishy as hell



Discount offered? Who knows? scratch


Re: New Stairs from rwmcountry [Re: DrifterAT] #6898646
09/25/17 10:41 PM
09/25/17 10:41 PM
Joined: Feb 2011
Posts: 3
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blind squirrel Offline
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I have bought several blinds from Russell with no issues. He is a good guy and build quality blinds, IMO.


A generation which ignores history has no past—and no future.
...RAH
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