In the state of Texas, you can not keep a deposit without providing product or service. You can take him to small claims court.

Actually he is in Gustine...not Guntin

Do not order anything from RWM Country in Guntin, TX. This man either takes on much more work than he can handle or he's a crook and I'm thinking a little bit of both. I called him in mid April to order some stairs for my blind and he seemed like a nice enough guy and told me the cost would be $400 and he needed $200 up front and it would take approximately 3-4 weeks. After 4 weeks I started reaching out to him for a status update and he told me he was covered up and it was going to take longer. I then started to contact him once every four weeks all the way through mid August and each time I got the same story that he was just too busy and I would have to wait longer and he couldn't tell me when it will be done. After waiting four months and still no commitment from him on when he will have my stairs built I ask him to cancel the order and to please send back my $200. He told me my $200 was not refundable. I tried to explain to him that making me wait so extremely long with not commitment on when he can start my job should make me eligible for my $200 to be returned to me and he basically had no sympathy for me at all. Beware, this man is not an ethical business man and will cheat you out of your hard earned money.

Do not order anything from RWM Country in Guntin, TX. This man either takes on much more work than he can handle or he's a crook and I'm thinking a little bit of both. I called him in mid April to order some stairs for my blind and he seemed like a nice enough guy and told me the cost would be $400 and he needed $200 up front and it would take approximately 3-4 weeks. After 4 weeks I started reaching out to him for a status update and he told me he was covered up and it was going to take longer. I then started to contact him once every four weeks all the way through mid August and each time I got the same story that he was just too busy and I would have to wait longer and he couldn't tell me when it will be done. After waiting four months and still no commitment from him on when he will have my stairs built I ask him to cancel the order and to please send back my $200. He told me my $200 was not refundable. I tried to explain to him that making me wait so extremely long with not commitment on when he can start my job should make me eligible for my $200 to be returned to me and he basically had no sympathy for me at all. Beware, this man is not an ethical business man and will cheat you out of your hard earned money.

As a impartial witness to this thread.

It sounds like an order was placed in April, with a deposit. That was over 5 months ago.

It appears he wants his deposit, not the stairs. Why not just send his check back? He is clearly not a satisfied customer. Were there any other agreements made?

As simple as this seems. I can not tie up money in several unique projects worth of materials, consumables and labor. And have people back out and want a refund for what ever reason. Whether Their wife found out, decided to buy tactical rife instead, car broke down, lease owner died... Thus refunds are non refundable.
I'm trying to work with him offering upgrades. Some people are just unhappy people.

As simple as this seems. I can not tie up money in several unique projects worth of materials, consumables and labor. And have people back out and want a refund for what ever reason. Whether Their wife found out, decided to buy tactical rife instead, car broke down, lease owner died... Thus refunds are non refundable.
I'm trying to work with him offering upgrades. Some people are just unhappy people.

Sounds like a trip to small claims court! If he doesn't know the Laws in the State of Texas He is about to find out !