I added a UNV20ir and increased my range dramatically.

I haven't had a chance to hunt with it yet but should be able to in the next few weeks.

I agree with a couple of posts above. overall like the x sight. As long as they address the issues at hand mine will stay with me.

Sachal why do you guys atn not reply to customer emails? I am expecting an answer.

Pick up the phone and call if it's that important to you for a quick answer! Took me all of 4-5 minutes to call, explain what I wanted and to get a RMA number sent to swap mine for the Sunshade capable model. They probably talked to me vs answering your email.

Charlie

I think some people like having a paper trail. Can't really blame them where dealings with a "two more weeks" company are concerned.

Are you required to send your X-Sight before they begin execution of your exchange? Did they give a timeline for how long you will be without a scope?

Thanks!

It seems "4-6 weeks" is the company line. Mine went to 4 weeks, and then (you guessed it)...:

..."two more weeks."

They told me 30 to 45 days, I really wasn't using mine that much so I just sent it off to them today. I had no problems getting a RMA, ATN actually took care of it real quick. They even e mailed me today after I shipped it. I will keep you posted when I get it back.

I have been hunting and shooting with NV, Digital NV and thermal for a long time. I've had or tested most of the units out there and returned most of them too.I've used the whole pulsar line and still own and use a DFA75. They are good units, but I wanted to have a color picture during day use and the closest unit compared to the X sight was $2,500 and you still need to buy a DVR on top of that.
It's a work in progress and if your not willing to wait for it, you can settle for a photon or pulsar, it's still a Free country.

30-45 days, but I'm not sending it until that window tightens up some.

Why would you expect them to send you a scope first? What guarantee do they have you're actually going to send yours back, send it back on time, that it's not damaged, etc., just your word? If you've never sold to the the public before, it's quite the education in human psychology.

I think the offer to do the exchange outright, free and without question is pretty good service actually.



I couldn't agree more, which is exactly why I bought it. Texas isn't running out of hogs at night anytime soon.


Charlie

I've exchanged products while keeping the original but I've had to provide a credit card to assure I'll either return the original or purchase the new one. Amazon allows you to buy a second one then credits you the original cost when they receive it.

Perhaps I'll ask ATN if I can do something similar so I can continue hunting with my X-Sight.

Or just purchase another one then return the original.

Thanks!

I would be willing to provide my cc also if they send me a second 5x first...

i believe that ATN should just send them out in "Good Faith" with a return shipping label for the old style scope and have good faith that customers will return them. (you know like the faith we had/have in their ability to produce a product) I know, very unlikely.

I received my 5-18 today. Threaded front end. Loaded with .200 firmware. Took a short video out at 700+ yards. Mine zooms to 10X with this firmware.

Just emailed the ATN rep handling my case for a status update. My last email to him was...two weeks ago. He replied today:

"I have not heard any news as of this time."

So all the videos and Facebook posts gloating how well the testing is going, and how well the beta firmware works, and they still have nothing to report.

I ran out of return time and sent mine back....The brown truck delivered my Pulsar N850 Saturday.

The video turned out good Fred. Did you try some night bid this eve?

I've been saying this from the beginning. I will admit, this is my first Night Vision product, but it is by no means my first electronic equipment. Not by a long shot. These are all normal problems with first-generation new digital devices. Anyone who thought they could just take a first-gen unit with this many new and untested features out of the box and everything will magically work, was simply naive. Saying that will ruffle some feathers I'm sure, but the truth is the truth.

I think the X-Sight is targetting a new demographic that many in the shooting community haven't ever considered. There are a LOT of new shooters out there. A lot of YOUNG people, who have grown up with high tech electronics since they were small. These people have different expectations of technology, a LOT different than many realize. To them, bugs and quirks and problems with first-run gadgets is not just normal, but expected. Frustrating? Sure, but expected. To them, there IS no problem. In fact, many of them likely will see the process of actively working to improve the product as being PART of the experience of the device.

Look around at this forum. Look how many threads about the X-sight there have been. Look how many posts, and new visitors are here because of it. Many, like myself, may not even be from Texas - but here they are. Some are frustrated, others are hopeful. The point is, it's all a part of the experience of owning a new tech device in the 21st century. EVERY new gadget that comes out, has a community dedicated to it.

In a lot of ways, ATN is having the exact same frustrations many of their customers are having. THEY are not used to this new world of tech gadgets in the Internet age, either. The Firearms industry as a whole has NOT really progressed into this new age. It is expected that companies used to doing things the 'old fashioned' way are going to have problems adjusting. At least ATN is willing to take that leap, get dirty and stumble into the world of the mass-deployed gadget market. To be quite frank, comparing the X-Sight to the Photon isn't fair, because that unit is not really high tech. It's old, outdated technology. Yet the units like the Digisight, Gen 2 and 3 IIT units, and thermal scopes are FAR out of reach of the common everyday firearms owner. THAT is the difference here.

Targeting a market someone who can drop $2,000 on a scope is a completely different world, than the $600 market. It's like comparing buying an automobile in the early 1900's, before the Model T was introduced. Before that, only the wealthy could afford one. After, even common laborers could afford one.

Before the X-sight, *I* could not afford a decent Night Vision unit. The ones I could afford, were all but useless in the daytime, making their cost unjustifiable.
Along comes the X-Sight. Now I can afford Night Vision...AND justify the cost.

So in my view the real debate is this. For those who fit the market segment the X-Sight is designed to fill, the choice is simple. Do you want Day AND Night Vision capability, or do you go without it. So what if not everything works perfectly, or needs a year or so to shake out the problems? The ability to see at night, when before you saw nothing but blackness... is worth it.

I have to agree with MoShootr in that this could and will be a good product when ATN get the code working at least close to where it is advertised as being. I have tried some of the other devices and from what I have seen from the X-sight so far, it is a lot better, sure there are QC problems i.e. loose bases miss aligned aux rails and poor QC but these are all teething problems, just look how many attempts were had before there was a good launch of a rocket into space and the fact it took more that one computer to land on the moon, all of these had teething problems and the X-sight is no different. The main difference is the way information is given out, it should be communicated to the "early adopters" as should the progress that is being made, and as for the non customer service lets not even go there. ATN keep up the progress and you will have a great product at the end of it.

Geez guys what department of atn do you work in at least try and sound like your a normal consumer the whole point in a nutshell is get everything right before you release such an amazing work of art

Morning dew1 I do not work for ATN nor would I with a marketing department like theirs, just saying that I can see why the errors have been made. Yes I do own and use an X-sight even with its faults as it is better than the NV that I have without having to raid the bank to enable me to continue with my hobby.

My thoughts exactly Morning dew1,
The apologists are really get absurd at this point.

"ATN is having the exact same frustrations many of their customers are having. THEY are not used to this new world of tech gadgets in the Internet age, either."

Not used to high tech gadgets? Really? Their name is ATN, American Technology Network and they have a large product line of nothing but high technology products.

"If you were expecting a whole bunch of features to work, and they don't you are upset."

Amazing comment......ATN has stated in writing the product specifications and sold the product based on these claims. I wont go into the legal or ethical ramifications of this but I suspect any decent attorney would have a field day with this as a fraud or false advertising case.

If anyone truly believes that ATN sold these units without knowing they didn't have issues with reticle shifting and point of impact shifting at different magnifications then someone needs a reality check.
The purpose of any sight is to hit what you aim at, end of story.

I have to agree mostly with Mo and Bob. This isn't my first NV venture as I have a ATN gen 1 monocular and while it's ok, it got a lot better when I added a better IR torch to my inventory. After reading all about the Xsight on this forum I decided to try one out for myself, full well knowing all the issues that have already been stated. Perhaps this makes my expectations lower because I knew there were all kinds of problems going in. I've had other attempts at NV scopes that failed miserably

That all being said I love this gadget. It has problems but I'm optimistic that they'll be worked out and the meantime it is a functional device albeit not perfect and not complete. Finally decent NV was within my meager budget and I'm grateful for that.

BTW I don't work for ATN I'm just a 56 yo who likes to have a few nice hunting accessories and likes to hunt after the lights go out without having to mortgage the house.

I wish I lived in Texas so I could get out into some of these hog hunts that I see on video!!

My point of impact does not shift as I zoom, and while my reticle moves as I zoom it doesn't move off screen. It is really a minor inconvenience and I have had cheap optical scopes that did not have the reticle centered after sighting in. When Savage first started selling their 93R17 in .17 HMR several years ago they had problems with crooked scope bases. Rather than send the rifle back to be fixed I solved it by using some angle-loc scope bases.

I can and have hit targets just fine with my scope/rifle combination.

Based on reports I have read here, the problem appears much worse on some scopes than others. That tells me it is a quality control issue, not a design issue.

If you look at the way modern electronic products are made, they are designed here in the US, probably built in a development lab, then drawings are sent to China, the product is made at a low initial rate or in a small batch, that first batch is checked out very carefully, then production goes into full swing. I think the problems with crooked mounting bases, which lead to the reticle being way off center, which leads to it moving off the screen when zoomed (because the software was developed to zoom to the center of the screen like a video camera) are a quality control issue centered around the ramping up to full production.

ATN is using the unsuspecting and uninformed consumer as their ATM
Its not as if everyone who buys an X-Sight has come to this forum and are aware of all of the issues with the scope. Instead they rely on the description posted on the retailers websites, only to end up here at ATN's unofficial Damage Control Central. The backlash shows up in the online reviews posted on the sites who sell X-Sight, as I linked to in my previous post at the beginning of page 69 of this thread. It would at least be honorable of ATN to mention in the official generic description found on most retailers websites that some features are not yet enabled due to ongoing firmware development. But NO, they just trot out all the features and for all the average consumer knows everything works. Defense and rationalization of the X-Sight roll out fiasco would be hard pressed to present many examples of such a marketing technique having ever been successful in recent history. The bad reviews for the X-Sight that result on retailer's websites does little to help ATN sell additional product. They are literally using the X-Sight to shoot themselves in the foot. All of this is why others and myself are sending our X-Sights back and getting something else that does one thing very well as opposed to a product that attempts to do many things and fails. Nancy Pelosi would LOVE the X-Sight! You have to buy it to find out whats (not) in it! LOL.

Fred we need to take a road trip to Texas...