I always call, but it is worth it just to Chat with Skylar for a bit. Never an issue ordering from them that way.

I've only dealt with them a few times but it's always been positive.

IDK how on earth I missed this thread guys. I apologize, usually I get emails on this section because it happens to be my AOR and I want to make sure that if there is a thread that I can help, aid or assist , I will read and post immediately.

I would like to address a couple concerns:



Scott I apologize for this being late firstly. I empathize with you frustration. But currently SWFA.com does not reflect a LIVE inventory indicator. It reflects all of our offerings, but will not supply you with stock status.

I will be more than happy to assist any THF'er with questions regarding stock, applications, and anything else that would better assist you with the information you need before committing to an order.

It is not our business model to mislead our customers in any way or fashion. Once we recognize that the item that you purchased is not available, we immediately void the pre-authorization your credit card company supplies retailers with to apply to your order. Then we will hold you order, unless supplied with instructions to cancel, until it becomes available. Once it arrives we will immediately allocate the back ordered item to your invoice. Apply payment to the invoice and it will ship within 24 hours.

Again, I apologize for the inconvenience this has created for you.





I believe I still have that PM Randy. I will try to find it.

If any one has any questions about the THF discount codes, please email me or shoot me a PM. I will be more than happy to help you guys out.





Gentlemen, I really appreciate your input and support. It's our pleasure to do business with you guys.





I apologize, I do not recall this. From what I remember, we never jacked out prices up. I know that several distributors did that and we put our standard mark up on the ammo, in order to cover operations costs like overhead, electric, water, gas and ect... But we never gouged the market.



With the new building and crazy busy it has been hectic around here, but again guys, I apologize for the delayed response, I had no idea this thread was even created. But I'm willing to help you guys out in anyway I can.

Skylar this thread was recently moved to Optics from the Firearms forum. It seems that the moderators have been more active in moving threads recently.

That explains why I never saw it. Ever since they created the optics forum, that is where I typically stay.

I use to post in several sections but recently because I have been so bogged down I haven't had the chance to participate like I would like.

That is why I subscribed to this section.

Thanks for the input Mike.

I would imagine these are the prices that Cory is talking about.

I aint going to be the one to decide if it was the distributor or SWFA that was reaping the rewards from these prices but they certainly were CTD type prices.


http://www.texashuntingforum.com/forum/ubbthreads.php/topics/4221726/Re:_!!!!!_Ammunition_Available#Post4221726

No idea why that link wont work.

i haven't cancelled, but the same thing happened t me with an ammo order. Still waiting, and not very happy about it. Will likely not use again.

I'm definitely done with them.Ill stick with Midway.

Shame you guys would rather send your money out of state, just because you would rather deal with a Machine and not a fellow Texan. I have never ordered from SWFA online, have always dealt with them on the phone and always asked for Skylar directly. Definitely can't go wrong dealing with SWFA like that.

This is a result of the virtualization of humanity. Young folks are much more comfy in chat rooms and the like. Real people are scary and intimidating. When they get frustrated, they just want to bad mouth instead of figuring out where THEY went wrong. No responsibility is taken, expectations are for it all to be taken of by someone else.

Pick up the phone, call the man, sort it out, learn something. Get it done.

Swfa has always done me right. Midway has always done me right as well. I would rather spend my money right here in Texas though.

Yup, very rarely do you ever here someone say I did something dumb, I was wrong, It was my fault etc... its always someone else. Same reason we have all the frivolous lawsuits.

Have no problems with price matching. The store has to make money, but if someone else has it on sale and he matches it? No brainer. BTW, where all do you shop at for cloths, food, cars? Most places will match prices now days

Because it can't possibly be that calling them during the day while at work is difficult. Or that it is easier to order things over the internet as opposed to going somewhere/calling when people make be talking to other people.

I beat you don't order anything over the internet, or going to big box retailers. You only shop at locally owned small business right? You see them face to face?

I don't think the business is always wrong, shoot everyone has bad days. However, I believe that companies process should be such that I can get the same price regardless of how I order.

A lot of these optics supplier on the net are small operations, you make it sound like they should be able to hire a team of people to scour the net all day to make sure their pricing is the lowest. And yes I shop Locally, First, Texas Second, and then I will buy from elsewhere, except NY, CONN, MASS, CA, and some others.

I want what I want and I want it NOW, Chuck!

I remember writing a check, filling out the order forms, and beginning the wait process. Online ordering is great and certainly convenient. However, it is no substitute for talking to a live person.

I don't fault SWFA for this situation. Live inventories are a pain in the butt.

Well if they provided better service they might get my business.Texas economy is doing just fine so I'll go with the better service and cheaper prices.I love free enterprise.

I ordered from SWFA once. Skylar called me personally and answered all my questions, gave me some discount codes, and I ordered my scope, rings, and pmags through the website at a hefty discount. Way cheaper than I could find anywhere with the discounts. Got my order within a few days. I plan on buying from them again.

Well I'm glad to see SS got his decision made....enough retail store bashing already. I just hope that crow comes home to roost someday when he'll have to wear the other side of that hat...and have his good? name splattered all over the 'net ad infintum ad nauseum. Saw more than one Gun Dealer refuse service to a "customer" they'd dealt with previously as not worth the time, effort and ROI of inventory.

The older I get the more I recognize that 2% of the people can never be satisfied with finding a $10 bill, and not complaining incessantly that it wasn't a $100...and why I never owned a Retail Store even though I was offered several over the years as the "front" man for an investor that had had a Minority Partner "loose patience" or go "Postal" on some clown in dealing with the inevitable pipsqueaks in the public.
JMHO & YMMV
Cheers Ya'll
Ron

Never had anything but great customer service from them. If you're too inept to call someone on the telephone in order to save over 8% and get free shipping then keep using Midway and paying extra. Personally I like talking to a human not named Jill in Hong Kong and who actually uses the stuff I'm ordering.

Always had great transactions with SWFA and I'm very fortunate that they are only about 10 miles down the highway from me

I'm good friends with the SWFA folks, including Skylar, who is a fellow THF member. If you knew them, your perspective would likely change. You won't find a nicer group of folks who genuinely care about their customers.

I can say with certainty that they do not charge your card until they ship the item you ordered. What you're seeing as a "charge" is a pre-authorization. Yes, the pre-auth can tie up available funds in your balance until it is settled, but you aren't responsible for pre-auth $ amounts nor charged interest on those $ until the transaction is complete and the final $ amt is actually charged to your acct. The pre-auth is necessary whether or not they have the item in stock because they need to know you have the funds to pay for the item, especially if they have to order more stock. If the item doesn't ship in a certain amount of time, the pre-auth drops off your card automatically without you having to ask for a refund. It's the same with many other items ordered using an automated ordering process; this is nothing unique to SWFA. The same thing happens when you go to a gas pump that accepts credit cards. Your card is preauthorized a certain amount before you finish pumping, but the exact amount isn't charged to your card until the transaction is complete. It isn't practical for them to carry every single item they catalog all the time, because some items don't sell well enough and give sufficient inventory turns to make it good business to keep stock constantly. In addition, they have no control over availability from their supplier.

Yes, they could provide a "real-time" inventory feature on their website. However, that feature isn't always very reliable, because anyone can order any number of any items simultaneously before the software has a chance to refresh and update real time quantities. This would still cause some customers to get pissed off, thinking something was in stock, when someone else bought out the remaining stock a few minutes earlier. I've ordered plenty of items from websites that indicated they had inventory on-hand only to find out someone else bought the last remaining stock before my transaction was complete.

Concerning the complaint about the 110% price match guarantee policy...the reason why the policy exists and works the way it does is largely due to strict MAP (minimum advertised pricing) agreements with suppliers. Some people only care about who has the lowest price on an item, and nothing else is important. If they advertise abnormally low prices on their website to attract those people, in many cases, this violates the MAP agreement because it undercuts other competing vendors who buy from these manufacturers as well. In fact, they are prohibited from ADVERTISING prices below the minimum MAP pricing set by the supplier of any given product, though they can make unadvertised deals to an individual. It's just the way retail business works.

Read about MAP policies here: http://www.sba.gov/community/blogs/how-m...marketing-effor

It's too easy to call 972-SCOPEIT and talk to a live person.

No matter how hard you try or what measures and policies you put in place, it's impossible to please everyone.

Good Post Ted...thank you for that clear and logical explanation, cause all I wanted to do was poke at the problem.
Ron