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Nikon Customer Service #4107022 03/07/13 08:23 PM
Joined: Jan 2008
Posts: 5,422
L
Leonardo Online Content OP
THF Trophy Hunter
OP Online Content
THF Trophy Hunter
L
Joined: Jan 2008
Posts: 5,422
Just wanted to let people know about a good experience. I sent in my binoculars for repair. The adjustable lens cap broke and the focus seemed off. For $25.00 they replaced both eye pieces and completely serviced them.

Fast return shipping and nothing but a pleasant experience.

Re: Nikon Customer Service [Re: Leonardo] #4118153 03/13/13 03:50 AM
Joined: Apr 2009
Posts: 9,201
R
retfuz Offline
THF Trophy Hunter
Offline
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R
Joined: Apr 2009
Posts: 9,201
It's good to hear about companies that stand by their products and provide good customer service. I've had great service from Plano Products and ArmaLite.

Re: Nikon Customer Service [Re: retfuz] #4118288 03/13/13 04:54 AM
Joined: Aug 2010
Posts: 115
B
Barton H Offline
Woodsman
Offline
Woodsman
B
Joined: Aug 2010
Posts: 115
L., Thanks for taking the time to post about your positive experience. I know depending on the time of day and how much computer time, it seems like some day I am using the fine focus knob more then others. Thanks again!


longtime hunter who just loves being outdoors. I have been doing freelance work with optics companies the past 12 years after retiring from 25 years in the medical field.

Re: Nikon Customer Service [Re: Barton H] #4149182 03/27/13 02:24 PM
Joined: Mar 2013
Posts: 1,106
L
Lab Offline
Pro Tracker
Offline
Pro Tracker
L
Joined: Mar 2013
Posts: 1,106
I love Nikon products


"Fast is fine, but accuracy is everything." -Wyatt Earp
Re: Nikon Customer Service [Re: Lab] #4149624 03/27/13 05:26 PM
Joined: Mar 2009
Posts: 4,471
D
deewayne2003 Offline
Extreme Tracker
Offline
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D
Joined: Mar 2009
Posts: 4,471
Glad to hear that...they used to be HORRIBLE!

We sent off a scope because it wouldn't hold zero for more than 3 shots and it took 3 months and 4 phone calls to get it back.

I think a lot of companies are taking notice of customer support; especially with high end items with many competitors.

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