Posted By: Nolanco
Filing a complaint with the TDLR - 01/30/24 02:17 PM
Seeking advice on how to proceed and what to expect after filing a complaint with the Texas Department of Licensing and Regulation.
I had a local HVAC outfit run by a guy with a TDLR license tear out my old 1980s Lennox system and put in a new furnace in the garage.
This did not go smoothly with lots of starting and stopping after I had paid in full, and callbacks for roof jack leaks, etc. Our last communication was over a condensation pump leaking onto the garage floor, and he blew me off. Obviously, this guy is not welcome on my property.
Soooo, I have had a couple of incidents where I had a small fire in my fireplace and within a few minutes, the combustion gases were coming through the heating ducts. Needless to say, I have not used the fireplace since, but my theory is the gases are being sucked into the intake through the fireplace ash cleanout vents. While tossing and turning at night, it also occurred to me that it seemed odd there is no air return duct inside the house.
Well, I had a local contractor helping me with drywall and new cabinets in the kitchen, and mentioned the HVAC concerns, and my guy put me in touch with another local gentleman who is both a licensed HVAC tech and a licensed electrician.
He came over yesterday to look at the furnace and discuss an air return duct and he couldn't believe what he saw, from the system design errors to serious safety violations such as an unsecured ash cleanout three feet from the intake, single-wall uninsulated exhaust pipe, unwrapped freon delivery piping, etc.
This will all have to be corrected and I was warned to be extremely careful with solvents and never to operate an internal combustion engine in the garage until this is resolved, lest I die of carbon monoxide poisoning in the house.
Part of this is on me for trusting the original contractor -- he was licensed, right? But I don't care to even speak to him at this point.
So I pulled up the TDLR complaint form and am preparing to fill it out and submit it. At the very least, I want the HVAC system to be made safe, efficient and in compliance with code -- at the original installer's expense. Does this sound reasonable? Might it be a likely outcome or is filing a TDLR complaint an exercise in frustration? Thanks for any thoughts.
https://ga.tdlr.texas.gov:1443/form/Complaints
I had a local HVAC outfit run by a guy with a TDLR license tear out my old 1980s Lennox system and put in a new furnace in the garage.
This did not go smoothly with lots of starting and stopping after I had paid in full, and callbacks for roof jack leaks, etc. Our last communication was over a condensation pump leaking onto the garage floor, and he blew me off. Obviously, this guy is not welcome on my property.
Soooo, I have had a couple of incidents where I had a small fire in my fireplace and within a few minutes, the combustion gases were coming through the heating ducts. Needless to say, I have not used the fireplace since, but my theory is the gases are being sucked into the intake through the fireplace ash cleanout vents. While tossing and turning at night, it also occurred to me that it seemed odd there is no air return duct inside the house.
Well, I had a local contractor helping me with drywall and new cabinets in the kitchen, and mentioned the HVAC concerns, and my guy put me in touch with another local gentleman who is both a licensed HVAC tech and a licensed electrician.
He came over yesterday to look at the furnace and discuss an air return duct and he couldn't believe what he saw, from the system design errors to serious safety violations such as an unsecured ash cleanout three feet from the intake, single-wall uninsulated exhaust pipe, unwrapped freon delivery piping, etc.
This will all have to be corrected and I was warned to be extremely careful with solvents and never to operate an internal combustion engine in the garage until this is resolved, lest I die of carbon monoxide poisoning in the house.
Part of this is on me for trusting the original contractor -- he was licensed, right? But I don't care to even speak to him at this point.
So I pulled up the TDLR complaint form and am preparing to fill it out and submit it. At the very least, I want the HVAC system to be made safe, efficient and in compliance with code -- at the original installer's expense. Does this sound reasonable? Might it be a likely outcome or is filing a TDLR complaint an exercise in frustration? Thanks for any thoughts.
https://ga.tdlr.texas.gov:1443/form/Complaints