Found this on the Better Business Bureau
Unresolved - The business responded to the dispute but failed to make a good faith effort to resolve it. (1 complaint) - See
Complaint
My dog was not evaluated at the beginning, not trained during the month, and was treated with much disrespect.
In August 2013 I took my dog (*** ****) out to Marks-A-Lot complex to receive obedience training and enrolled her in the one month basic course with the intention of her learning at least the basic items from the website's basic course (including heel, jumping problems, and on/off leash training).
When I picked *** up from the training center after the month long course, a female trainer showed me what she had worked on. She demonstrated all of the habits / commands that I had already taught her and none of the other commands that I had hoped she would have learned while receiving a months' worth of training. It was clear (and she openly admitted to me) that no one had evaluated *** to see what she had already had known.
She still demonstrates today some of the bad habits I was trying to correct. One of the reasons I had chosen the establishment was because it offered a "Lifetime Guarantee N/C No Charge for follow-up sessions on Basic Program." So when I called Marks-A-Lot to share with you my concerns, I was reassured that the issues would be taken care of and you'd do it on your "own dime."
However, on the day I had arranged for *** to be brought back, I called to make sure everything was okay. During the call *** ****** (the owner from what I believe) threatened to release her on his grounds and he even threatened to tie her up to the fence and demanded that I come pick her back up when I had just dropped her off that morning at his request. During the call he also acted very inappropriately by calling me an "idiot" and yelling at me through the phone without allowing me to speak.
Marks-A-Lot never did teach *** the basic obedience that I paid to have her learn and treated me with disrespect. He threatened to let my dog loose on his grounds and put me in an awkward position at work since I had to leave early to drive back out to pick her up.
His website guarantees his obedience training and includes the issues that I raise (above and below).
1) Still has issues with jumping (even though I'm working with her to correct)
2) Didn't know how to heal properly (which I have now taught her)
3) Didn't act properly on leash (which I have now taught her)
4) Doesn't act properly off leash (still has issues)
Desired Settlement
I tried to collect my fee of $650 for which I paid and Marks-A-Lot kennel accepted as payment for a month's worth of obedience training by writing a letter, however, *** ****** wrote me back and signed the letter saying "you are crazy." His website guarantees obedience training (that he has refused to provide) and includes the issues that I raise above.
- See more at:
http://www.bbb.org/dallas/business-revie...h.wyynvbJm.dpuf