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+++Nikon Customer Service+++ #7186206 06/02/18 02:16 AM
Joined: Dec 2007
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5Redman8 Offline OP
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Two different stories about their customer service....

Several years ago I dropped my ATB binocs off my 4 wheeler and drove onlcer them. Called Nikon and explained it was completely my fault and I was just hoping they could repair them at a cost to me. Instead, they sent me a brand new pair.

Last month, I was stretching the legs of my 30-06 and decided to dial in windage into my 15-20 year old Nikon tactical(that I bought second-hand)....I usually just hold for wind. Well my windage knob was difficult and gritty while turning.

Called Nikon and they said to send it in. In the meantime I asked what to replace it with and Bart Hege from here on THF PMed me about the repair. He communicated with Nikon and they sent me their top of the line scope as a replacement.

Their warranty is why I stick with Nikon.


AVOID.....Luna Canyon Outdoor Adventures Chacon NM Elk Hunting. Owner James Duran

https://www.huntnorthnm.com/

PM for details
Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186421 06/02/18 03:05 PM
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Bart H Offline
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Glad I could help you out! Thank you for the mention!
bart


Longtime hunter/shooter/fisherman who loves being outdoors. I used to hunt/compete with my son, but he's now stationed in Germany. Never enough time.
Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186704 06/02/18 09:12 PM
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rogerh Offline
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I've always had good results from Nikon.

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7186840 06/02/18 11:29 PM
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Amarillo.Hunter Offline
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Glad you had experienced great customer service.

The only time I sent something into Nikon (range finder), I received an email that told me that they were out of warranty, and well basically tough dog doo.

Was not impressed and they have not and will not receive any of my business now or in the future.

Re: +++Nikon Customer Service+++ [Re: 5Redman8] #7190825 06/07/18 03:31 AM
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patriot07 Offline
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Nikon's DSLR customer service is quite good. Never used their sport optics CS, but it doesn't surprise me to hear stories like this.

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