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Feb 12th, 2024
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 pulsar hd19?
#5818016
07/05/15 12:10 PM
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Joined: Sep 2007
Posts: 1,073
bdotson
OP
Pro Tracker
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OP
Pro Tracker
Joined: Sep 2007
Posts: 1,073 |
My pulsar hd19 just quit Friday night? like the battery came out? wont power up no lights nothing. I changed batteries and checked them with a vom. 5.5 to 6.4 volts nothing wont do anything at all. Anyone seen this,any experience? I bought it new in Jan this year been a real good unit? any ideas? thanks
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Re: pulsar hd19?
[Re: bdotson]
#5818123
07/05/15 02:36 PM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
I have no idea what could be up but I do know that Pulsar will take care of you...give them a call Monday
BTW is this the HD 19a?
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: bdotson]
#5818557
07/05/15 10:31 PM
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Joined: Sep 2007
Posts: 1,073
bdotson
OP
Pro Tracker
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OP
Pro Tracker
Joined: Sep 2007
Posts: 1,073 |
yes its a 19a. I plan on calling in the morning thanks for the reply. One thing I have noticed about this unit, it will run the battery down pretty fast even if its turned off? I thought that was weird so I started removing the battery pack and had no more problems until now. It has been a very good unit would recommend it.
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Re: pulsar hd19?
[Re: bdotson]
#5819374
07/06/15 02:17 PM
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Joined: Sep 2009
Posts: 4,755
ccoker
Extreme Tracker
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Extreme Tracker
Joined: Sep 2009
Posts: 4,755 |
I have one I have been testing, it's a good little unit but remove the battery pack.
I didn't think I liked it at first but it does indeed have better resolution than the Eotech X320 I am testing.
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Re: pulsar hd19?
[Re: bdotson]
#5819869
07/06/15 07:16 PM
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Joined: Jan 2010
Posts: 1,839
Hunter-Steve
Pro Tracker
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Pro Tracker
Joined: Jan 2010
Posts: 1,839 |
I love mine.. I did have an issue replacing batteries in the dark. Found out I loaded them incorrectly once I turned light on.
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Re: pulsar hd19?
[Re: bdotson]
#5820206
07/06/15 10:57 PM
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Joined: Sep 2007
Posts: 1,073
bdotson
OP
Pro Tracker
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OP
Pro Tracker
Joined: Sep 2007
Posts: 1,073 |
Called pulsar today so far great customer service. Waiting on a return authorization then send in for replacement.
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Re: pulsar hd19?
[Re: bdotson]
#5821015
07/07/15 01:49 PM
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Joined: Dec 2008
Posts: 4,503
syncerus
Extreme Tracker
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Extreme Tracker
Joined: Dec 2008
Posts: 4,503 |
Pulsar has a reputation for great customer service unlike certain Alternate Tactical Nightvision vendors. Not to mention any names.
Last edited by syncerus; 07/07/15 01:50 PM. Reason: saved a word for later use
NRA Patriot Benefactor & DSC Lifer
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Re: pulsar hd19?
[Re: syncerus]
#5821028
07/07/15 01:59 PM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
Pulsar has a reputation for great customer service unlike certain Alternate Tactical Nightvision vendors. Not to mention any names. I think the unmentioned company has screwed their selves over this latest product fiasco.
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: bdotson]
#5821032
07/07/15 02:03 PM
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Joined: Sep 2009
Posts: 3,453
dfwroadkill
Veteran Tracker
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Veteran Tracker
Joined: Sep 2009
Posts: 3,453 |
They do have great customer service. All thermals go through batteries pretty quick. At least you aren't having to buy CR 123's. You can power it externally via Pulsars EPS3 or EPS5 rechargeable battery setups. It will run longer and you won't have to buy batteries. You can also buy a good rechargeable Li-ion battery and make your own cable to power it externally. 
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Re: pulsar hd19?
[Re: bdotson]
#5822192
07/08/15 02:06 AM
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Joined: Aug 2012
Posts: 2,303
Bearclaw
Veteran Tracker
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Veteran Tracker
Joined: Aug 2012
Posts: 2,303 |
My pulsar hd19 just quit Friday night? like the battery came out? wont power up no lights nothing. I changed batteries and checked them with a vom. 5.5 to 6.4 volts nothing wont do anything at all. Anyone seen this,any experience? I bought it new in Jan this year been a real good unit? any ideas? thanks I am confident that Sellmark will take care of you. When these types of things happen they have always taken care of me and my customers. FYI, do not use an external power supply with AA batteries in the unit. This goes for the Pulsar Quantum, Digisight, APEX, and other Pulsar units. Just a safety precaution to make sure there is not too much power sent to the unit.
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Re: pulsar hd19?
[Re: bdotson]
#5857238
07/31/15 07:27 PM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
Hey what was the outcome of your problem?
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: deereguy]
#5858761
08/01/15 10:00 PM
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Joined: Aug 2011
Posts: 357
ccreyeder
Bird Dog
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Bird Dog
Joined: Aug 2011
Posts: 357 |
Hey what was the outcome of your problem? Interested as well. Mine just went out last night ( Friday night also... Weird lol) Will not power up with batteries or ac adapter.... Will have to call them monday...
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Re: pulsar hd19?
[Re: bdotson]
#5860610
08/03/15 12:07 PM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
Let us know what they say after you call.
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: bdotson]
#5880372
08/16/15 01:43 AM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
Hey any resolution to this issue?
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: bdotson]
#5892836
08/24/15 12:23 PM
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Joined: Mar 2014
Posts: 25
George757
Light Foot
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Light Foot
Joined: Mar 2014
Posts: 25 |
Any update on the HD 19A problem?
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Re: pulsar hd19?
[Re: deereguy]
#5893558
08/24/15 07:38 PM
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Joined: Aug 2011
Posts: 357
ccreyeder
Bird Dog
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Bird Dog
Joined: Aug 2011
Posts: 357 |
Let us know what they say after you call. Sorry! Not yet... I called them and they sent me a return authorization right away. Sent it in and havent heard back from them yet. Has been 2 weeks.. I keep expecting it to show up any day and will let you know. If I get a chance, I will call today or tomorrow and see if they have any word... I miss it! lol
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Re: pulsar hd19?
[Re: bdotson]
#5907647
09/01/15 05:39 PM
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Joined: Aug 2011
Posts: 357
ccreyeder
Bird Dog
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Bird Dog
Joined: Aug 2011
Posts: 357 |
Well... good news!
Just received my replacement unit from Sightmark/Pulsar.... They said it could have been any number of things and that they might still not know the exact cause, they just sent me a brand new unit. They upgraded me to the latest model... the XD 19S... so far, looks great! I havent had much of a chance to play with it yet, but some cool new features are a 4x digital zoom and COLOR pallets and display. VERY impressed with their customer service. Now, just have to get this baby out in the dark and give it a try!
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Re: pulsar hd19?
[Re: bdotson]
#5907699
09/01/15 06:00 PM
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Joined: Jan 2011
Posts: 483
ddr225
Bird Dog
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Bird Dog
Joined: Jan 2011
Posts: 483 |
Glad to hear they took care of you. Sellmark has excellent CS! Ive had some strange battery issues with my HD38S but always seem to get it working.
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 Re: pulsar hd19?
[Re: ccreyeder]
#5907729
09/01/15 06:18 PM
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Joined: Feb 2015
Posts: 187
deereguy
Woodsman
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Woodsman
Joined: Feb 2015
Posts: 187 |
Well... good news!
Just received my replacement unit from Sightmark/Pulsar.... They said it could have been any number of things and that they might still not know the exact cause, they just sent me a brand new unit. They upgraded me to the latest model... the XD 19S... so far, looks great! I havent had much of a chance to play with it yet, but some cool new features are a 4x digital zoom and COLOR pallets and display. VERY impressed with their customer service. Now, just have to get this baby out in the dark and give it a try! NICE!!!
Happy Hunting
Bob
Disclosure: Pro Staff for Pulsar as of 8-3-2015
Pro Staff Predator Hunter Outdoors
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Re: pulsar hd19?
[Re: bdotson]
#5907912
09/01/15 08:04 PM
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Joined: Aug 2012
Posts: 2,303
Bearclaw
Veteran Tracker
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Veteran Tracker
Joined: Aug 2012
Posts: 2,303 |
Glad to hear they took care of you!
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