Anyone deal with these folks before? been doing business with them for years off and on, but found them to be awful rude today. Owner hung up on me in mid sentence today. Just politely asking about a partial refund we previously agreed upon. Maybe I caught him on on a bad day?

I bet something was going on that had nothing to do with you. And for all we know it may have been the connection on the phone as well. It happened to us before too that we cut off in the middle of a conversation with no fault of either party but the line being down or service cut out. Danny is a good guy but they have a very busy business going on so give him the benefit of the doubt. I've known Danny and Kim for 20 years and never found them to be not honest and true to their words. Just call him back and see or swing by the shop.