Bought a pair of Merrell hiking boots a while back from Gander Mountain in Lewisville. Usually I am a frugal (cheap) Bastage except when it comes to my feet, so I sucked it up and spent a little over a Hun $$ for these boots based off the salesman recommendation.
About a week ago I had a blow out on the front right foot, the sole had separated from the body of the boot.
Time to get a new pair right, question was which kind?
But something about this boot situation was bothering me, I still had good rubber on the bottom, tops were in decent shape so good boots from a good company ought to wear out from the bottom up right?
I decided to write/email the company yesterday (Sunday) and share my concern about the quality of the product I purchased.
I sent pictures with my email and after three email exchanges and pictures sent, they are going to replace my boots for free!
Now that is great customer service and I will certainly buy their product again when needed
Pics of my worn out warriors. They had me cut the tongues out to take out of cirulation.