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#7155314 - 04/30/18 06:14 AM Merrell Hiking Boots Great Customer Service
Stub Offline
THF Celebrity

Registered: 04/27/05
Posts: 21265
Loc: The Outer Limits
Bought a pair of Merrell hiking boots a while back from Gander Mountain in Lewisville. Usually I am a frugal (cheap) Bastage except when it comes to my feet, so I sucked it up and spent a little over a Hun $$ for these boots based off the salesman recommendation.

About a week ago I had a blow out on the front right foot, the sole had separated from the body of the boot.
Time to get a new pair right, question was which kind?

But something about this boot situation was bothering me, I still had good rubber on the bottom, tops were in decent shape so good boots from a good company ought to wear out from the bottom up right?

I decided to write/email the company yesterday (Sunday) and share my concern about the quality of the product I purchased.
I sent pictures with my email and after three email exchanges and pictures sent, they are going to replace my boots for free!

Now that is great customer service and I will certainly buy their product again when needed up

Pics of my worn out warriors. They had me cut the tongues out to take out of cirulation.




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#7155341 - 04/30/18 06:54 AM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Nogalus Prairie Offline
THF Celebrity

Registered: 11/22/10
Posts: 25044
Loc: Corsicana
up
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Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.



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#7155349 - 04/30/18 07:09 AM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
H2O Seeker Offline
Bird Dog

Registered: 05/13/17
Posts: 255
Loc: Denison, TX. / Texoma
Love my Merrell boots.
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#7155355 - 04/30/18 07:15 AM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
wp75169 Online   content
Extreme Tracker

Registered: 10/11/09
Posts: 4819
Loc: Wills Point
I’m happy to see that post. I have the same pair on my feet right now. I bought them for a trip to Guadeloupe Peak last year. The dang things are so comfortable that my Nikes just sit in the closet these days.

Academy runs them on sale periodically for $89-99. Can’t remember which.

These are some tough shoes too. Going up the trail At Guadeloupe we saw pieces of soles off of other people shoes. These handled the sharp rocks with comfort and ease.

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#7155750 - 04/30/18 02:53 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
20bore Offline
Light Foot

Registered: 09/11/15
Posts: 40
Loc: ETX
While not hikers, I wear a pair of their leather top slip-on shoes with vibram soles about four days a week.
They are very comfortable and when they wear out, I'll replace with same.

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#7155829 - 04/30/18 04:22 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Nogalus Prairie Offline
THF Celebrity

Registered: 11/22/10
Posts: 25044
Loc: Corsicana
Went on a moose hunt in WY in 2005. September, no snow.

The first day I wore some all leather 10” heavy Lowa boots. Felt like weights on my feet. The second day the young whippersnapper guide said “Why don’t you just wear those Merrell’s you had on when you got here?” (They were just like yours.) DUH!! So much more comfortable.

I wear lightweight hikers 90% of the time in the mountains these days.
_________________________
Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.



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#7155915 - 04/30/18 06:23 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Simple Searcher Online   content
THF Trophy Hunter

Registered: 12/30/12
Posts: 6332
Loc: Helotes, Hext
I love my Merrells.
I have the high top shoes (they call them boots now) and the low tops. I can go about two years before I get a pair in that bad of shape, then I go get another pair. Good shoes.
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#7155951 - 04/30/18 06:48 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Stratgolfer Offline
Tracker

Registered: 08/15/13
Posts: 818
I wish I could wear them but I have 5EE width feet. they just don't make them that wide.
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"I was called by the Yorkers a outlaw, and later by the english a rebel" Ethan Allen

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#7155984 - 04/30/18 07:07 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
luv2brode Offline
Extreme Tracker

Registered: 09/23/06
Posts: 3950
Loc: austin area
5.11 took care of me like that too
_________________________
i am cancelling my subscription, i am tired of your issues!

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#7156799 - 05/01/18 01:10 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
TX0303 Offline
Woodsman

Registered: 09/08/16
Posts: 212
The soles seem to be a hit-or-miss problem with Merrells. I wear the low top hikers as my everyday shoes and have had the same problem as you. Last two pairs I've worn seem to be good and did not blow out. I think about getting something with better quality, but they are so comfortable on me and cheap enough on Amazon, I keep buying them.

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#7157251 - 05/01/18 09:12 PM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
BOBO the Clown Offline
decoy

Registered: 04/19/07
Posts: 43849
Loc: Metroplex
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.

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#7157682 - 05/02/18 10:54 AM Re: Merrell Hiking Boots Great Customer Service [Re: BOBO the Clown]
Always ready 2 hunt Offline
Pro Tracker

Registered: 07/31/15
Posts: 1599
Originally Posted By: BOBO the Clown
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.


Im thinking about picking up a pair.


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#7161553 - 05/06/18 05:47 AM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Stub Offline
THF Celebrity

Registered: 04/27/05
Posts: 21265
Loc: The Outer Limits
Got my boots yesterday afternoon, so from the initial email last Sunday to receiving my boots Saturday that is a quick 6 day turn around up
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#7161720 - 05/06/18 10:36 AM Re: Merrell Hiking Boots Great Customer Service [Re: Stub]
Nogalus Prairie Offline
THF Celebrity

Registered: 11/22/10
Posts: 25044
Loc: Corsicana
up
_________________________
Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.



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#7167746 - 05/12/18 07:37 AM Re: Merrell Hiking Boots Great Customer Service [Re: BOBO the Clown]
Stub Offline
THF Celebrity

Registered: 04/27/05
Posts: 21265
Loc: The Outer Limits
Originally Posted By: BOBO the Clown
Cabelas has close out pricing on the 2017 Salmon 4D 2 hiking boots to make way for the 2018 4D 3 model . They are a no brainer at closeout prices.


Good Looking Boots up

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