So when I got my Brittany pup last year, I bought a Alpha/TT15 set. NOT CHEAP, but that is what all my hunting buddies use and we want to be able to track each others dogs. I bought it in mid March. ( cabelas 20% coupon)
During the latter part of Quail season, I had a couple of instances where the collar was communicating with the Alpha, but it was way off on the direction and distance. YOu'd turn the collar and alpha off\on a time or two and it straightened out. I called GArmin on this. They walked me though some trouble shooting and updating the firmware. No improvement, so I told them I would send it back for repair as soon as season was over.
Well, it did not act up in February, and I forgot about it. Last weekend, we took the dogs to the LBJ Grasslands and the collar was fubar. It never got a GPS lock. Training functions worked, but it does not know where the dog is. I fooled with it twice more this week and the GPS in the collar is apparently hosed...and the Warranty was out mid March, so I screwed up on not getting it back to Garmin in time.
I called GArmin support today to get my $99 RMA number for an Out-of-Warranty repair. The tech asked if I had been through the troubleshooting steps. I told him I had. He said it would have to come back for repair. I told him about messing up and missing the warranty deadline. He typed a minute, then said he found the notes on my call in January! Since they had documentation that i was having problems before the warranty expired, they will swap out the collar at no cost.
Most other companies would have told you tough turds. That's pretty good customer service in my book