I would try their customer support and see what they say.
Is there a size limit on the cards it will take? Is the card within the limit?
Had a problem with a camera in a similar situation but it would only take a few pictures, found out I had stuck an ancient sd card in it that would only hold that many photos swapped it out with a much larger card and good to go. I have had problems in the past with some older cameras that wouldn't accept a 4 gig card (they were stealth cams though)
It's hell eatin em live