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#6893881 - 09/20/17 08:01 PM Cabelas...
Deerhunter61 Offline
THF Trophy Hunter

Registered: 08/27/08
Posts: 7204
Loc: DFW
Guys,

I ordered the rifle below from Cabelas this past Saturday. Before I ordered I explained to the person taking the order I wanted to make sure that they had the rifle in stock and was told they did. I explained to the person that I wanted to make sure they had it in stock before placing the order and I was assured they had the rifle in stock and that I'd receive it within 6-8 days. So I gave them my information and they charged my credit card. Today I went in to monitor the order and as you can see my order is now listed as "backordered". I called and explained what I was told When I placed the order. I told them I was ASSURED they had it in stock and that I'd receive it in 6-8 days. I then asked them what they were going to do to make it right. They placed me on hold for about twenty minutes and then came back and said they were sorry but the next shipment wouldn't be in until the end of Oct but even then they couldn't promise that I'd have my order filled then. So I asked again how they were going to make this right and there was simply silence on the line. I asked them if they had placed an order with a company and was assured they would receive the goods bought and paid for in 6-8 days what they would expect and there was stone could silence. Finally they said there only option would be to cancel my order. They acted as if they thought I wouldnt cancel...I told them to cancel my order and give me my money back. This was the third time in the last couple of weeks Cabelas has basically flat out lied to me. I have done A LOT of business with them and at this point they will not get my business in the future. They made absolutely NO EFFORT whatsoever to do anything to make this right.

So please be aware that when they say they have something in stock you simply can not trust them because they do not know whether they have the product in stock or not but they will sure take your money! Not only that but the way I found out it was backordered was I went in and looked. They didn't even send an email or make any other attempt to let me know that they weren't going to fill my order and that it could be months before I received the rifle I ordered. They simply are not to be trusted!


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#6893908 - 09/20/17 08:20 PM Re: Cabelas... [Re: Deerhunter61]
jeffbird Offline


Registered: 03/09/09
Posts: 2390
So what did you want them to do?

Here is one ready to ship and there are more on gunbroker.

http://www.gunbroker.com/item/694621823








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#6893931 - 09/20/17 08:37 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
Unless you were spending 10,000 a Mont with them for the past 5 years, I doubt they miss you. Sucks, but true.

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#6893932 - 09/20/17 08:39 PM Re: Cabelas... [Re: Deerhunter61]
Nogalus Prairie Offline
THF Celebrity

Registered: 11/22/10
Posts: 22696
Loc: Corsicana
I haven't had anything on backorder status with them in a long time, but the other companies I do business with don't charge your card until they ship the backordered item. If you even choose to keep it on backorder status.

_________________________
Originally Posted By: Russ79
I learned long ago you can't reason someone out of something they don't reason themselves into.



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#6893935 - 09/20/17 08:43 PM Re: Cabelas... [Re: Deerhunter61]
Texas buckeye Offline
Extreme Tracker

Registered: 11/22/11
Posts: 3545
Loc: Keller
Yeah stinks for sure they told you it was in stock and then it wasn't. Unfortunately this is the problem with current logistics and inventory policies...they see it is in stock via computer but for whatever reason isn't really there.

I am also curious as to what you wanted them to do to "make it right"?

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#6893950 - 09/20/17 08:57 PM Re: Cabelas... [Re: Deerhunter61]
Brother in-law Offline
THF Celebrity

Registered: 07/08/07
Posts: 26504
To many better online places with 0 tax and pricing

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#6893954 - 09/20/17 09:01 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.

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#6893961 - 09/20/17 09:08 PM Re: Cabelas... [Re: Brother in-law]
LFD2037 Offline
THF Trophy Hunter

Registered: 11/05/08
Posts: 7588
Loc: TEXAS
Originally Posted By: Brother in-law
To many better online places with 0 tax and pricing

x2.
_________________________
R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten!
10-25-75 / 8-6-11 *K.I.A.*

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#6893964 - 09/20/17 09:10 PM Re: Cabelas... [Re: erathar]
LFD2037 Offline
THF Trophy Hunter

Registered: 11/05/08
Posts: 7588
Loc: TEXAS
Originally Posted By: erathar
Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.

Pretty condescending.
I've sworn off companies & haven't done business w/them in 10+ years & will absolutely not in the future. Some people stick to their principles, evidently you don't.
_________________________
R.I.P. CPO Matt Mills-(DEVGRU)- You will NEVER be forgotten!
10-25-75 / 8-6-11 *K.I.A.*

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#6893989 - 09/20/17 09:30 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
Pretty condescending yourself.

My point is big business is just that. I'll bet the companies you swore off didn't skip a beat once you swore them off. I agree it sucks for sure, but it is what it is. If i felt screwed by a company I'd raise hell too, but would expect something out of them because they had a $8 an hour employee make a mistake. You should probably retract your last statement. It was no hard feelings meant.

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#6894000 - 09/20/17 09:34 PM Re: Cabelas... [Re: erathar]
Deerhunter61 Offline
THF Trophy Hunter

Registered: 08/27/08
Posts: 7204
Loc: DFW
Originally Posted By: erathar
Well, he spends "A LOT" there, so there is no telling what he wanted.

I hate to break his little heart, but losing him, won't mean a damn thing to Cabelas, and he will keep doing business with them eventually. That's the bad part of big business. We have all been there talking a big game buddy. Hang in there.


Hum...my heart isn't breaking...you are correct that they will not miss my business...a lot to me is around $7k per year but I'm sure that's not much to you or to them but it is to me. Social media does have an impact today and if you do not realize that then you are way behind the times. I believe it's important to let people know how businesses conduct themselves.

As for what they could have done...hum there are many things, first would have been to ask if there was any other rifle I might have been willing to consider to see about replacing it with an equitable rifle and offer a $25.00 discount. And there are a lot of other things they could have done I just mentioned one. And before you say that's expecting too much they currently offer a $20.00 coupon simply by responding to your visit letting them know how it went so that isn't that big of a deal and at least it would have been an effort. But they chose not to make any effort. As for stocking issues that simply should not be the case in this day and age. Computers believe it or not can keep track of inventories and orders can be set up to remove inventory from being reflected as "In Stock" when orders are placed...the idea that they can't know thus is simply not true.

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#6894004 - 09/20/17 09:40 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
I'm not arguing against your complaint buddy. I'd be pissed too. As crappy as it is, you are going to have idiots make mistakes. It is part of life. Surely you understand my point.

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#6894006 - 09/20/17 09:41 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
How many people work for you and make no mistakes?

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#6894017 - 09/20/17 09:54 PM Re: Cabelas... [Re: erathar]
Deerhunter61 Offline
THF Trophy Hunter

Registered: 08/27/08
Posts: 7204
Loc: DFW
Originally Posted By: erathar
How many people work for you and make no mistakes?


Did you not read my post? I was very specific with the person I was dealing with and requested she verify the rifle was in stock and she did. I do not believe this was human error. I believe this is simply the way they choose to do business when it comes to ordering rifles at worst and at best they have an antiquated system they use for inventory. And if she wasn't positive that the rifle is in stock it's simple to say as much. But once you tell someone that you have what they want and take your money you've entered into a contract with them. I'm old school...if I give someone my word then I'm going to do whatever I can to get it done and if not I'm going to do everything in my power to make it right. Obviously you and I have a different set of values and expectations which we certainly have a right to.

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#6894021 - 09/20/17 10:07 PM Re: Cabelas... [Re: Deerhunter61]
erathar Offline
Veteran Tracker

Registered: 02/16/10
Posts: 3220
Loc: C.C., TX
You must not have had anybody under your payroll. Maybe that's what Cabelas teaches, but I doubt it. They wouldn't have grown into the Empire they are if they did. Don't question my values.

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