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#6883535 - 09/10/17 07:43 PM New Stairs from rwmcountry
DrifterAT Offline
Tracker

Registered: 01/25/15
Posts: 525
Loc: Austin, Texas
I decided to replace my stairs on one of my blinds and contacted Russell at rwmcountry. I ordered 6' nonskid stairs, handrails, and a 3'x3' landing. Communication during the transaction was excellent and the stairs were ready on time as agreed. I picked them up Friday and installed them. They fit perfectly and look super.

Excellent job Russell - Thanks!

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#6883718 - 09/10/17 10:29 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
Roll-Tide Online   content
Veteran Tracker

Registered: 06/11/15
Posts: 3271
Did you check on RLO's refund or order status? He wasn't so lucky...

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#6884400 - 09/11/17 04:07 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
Pitchfork Predator Offline
THF Celebrity

Registered: 01/25/13
Posts: 12354
Loc: Murphy, TX Dickens county
I would be more impressed if he refunded RLO his deposit.
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#6884470 - 09/11/17 05:26 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
rickym Online   content
THF Trophy Hunter

Registered: 06/14/15
Posts: 5428
Loc: texas
Ok I have no dog in this fight but its completely unnecessary for yall to dog a guy who is being complimented. For all you know he is turning things around has every intention of returning RLO's deposit.

Now on the flip side I have no idea that he is planning to return anything, and I agree with him lookin better and not losing as much respect if he does return the deposit. Either way theres no need for yall continued attack.


Edited by rickym (09/11/17 05:42 PM)
Edit Reason: Second part
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Originally Posted By: Grizz
Wingshooting is like sex for me - I love doing it but I'm just not that good at it.

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#6884474 - 09/11/17 05:35 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
TEXASLEFTY Online   content
THF Trophy Hunter

Registered: 10/26/07
Posts: 8345
Loc: The Island Cres
He's doing something right!! He's been in business a long time.
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Originally Posted By: Chunky Monkey
Never been to a camping world. I prefer Dick's to be honest.

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#6884509 - 09/11/17 06:13 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
CharlieCTx Online   content
Pro Tracker

Registered: 05/27/13
Posts: 1254
Loc: Flower Mound, TX
Sometimes business transactions just go wrong, no matter how long you've been in business or how good you are. I don't blame him for that.

He does need to return the other guy's deposit if he can't seem to get the stairs built and it doesn't appear to have required a purchase of special material he can't use on the next order, since he seems to be busy.
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M&P-10 - Kel-Tec RFB - AAC Cyclone
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#6885858 - 09/12/17 11:06 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2847
It seems plausible that this thread was at the request of rwm which makes it even worse imo...


Don't have a dog in the fight but sounds fishy as hell

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#6885881 - 09/12/17 11:43 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
DrifterAT Offline
Tracker

Registered: 01/25/15
Posts: 525
Loc: Austin, Texas
Cleric, my stairs were ordered well before the RLO post. I have no involvement with their transaction. Other than this purchase, I have never met or talked to rwm.

I simply received a good product at a fair price and posted it.

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#6886263 - 09/13/17 11:28 AM Re: New Stairs from rwmcountry [Re: rickym]
Pitchfork Predator Offline
THF Celebrity

Registered: 01/25/13
Posts: 12354
Loc: Murphy, TX Dickens county
Originally Posted By: rickym
Ok I have no dog in this fight but its completely unnecessary for yall to dog a guy who is being complimented. For all you know he is turning things around has every intention of returning RLO's deposit.

Now on the flip side I have no idea that he is planning to return anything, and I agree with him lookin better and not losing as much respect if he does return the deposit. Either way theres no need for yall continued attack.


I'm not dogging him, just stating my opinion. He admitted to taking 5 months to deliver a product, which is unacceptable unless those were the terms agreed upon. As Charlie stated sometimes things happen that cause delays and as a business owner myself it's how you treat the customer in those situations that defines how you take care of your customers. That's a business expense that in my mind is a no brainer to keep good standing with the public and keep your reputation in tact.

As I stated, that goes a long way with me over this post stating he delivered his product to a satisfied customer. That is just simply satisfying your customers expectation. That's what they paid you to do.
_________________________
Marc C. Helfrich
Retirement Planner

www.insured-wealth.com
469-323-8920

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#6886683 - 09/13/17 07:44 PM Re: New Stairs from rwmcountry [Re: DrifterAT]
Cleric Offline
Veteran Tracker

Registered: 03/11/12
Posts: 2847
Originally Posted By: DrifterAT
Cleric, my stairs were ordered well before the RLO post. I have no involvement with their transaction. Other than this purchase, I have never met or talked to rwm.

I simply received a good product at a fair price and posted it.



So your stairs were ordered "well before" April....what takes so long to make stairs??

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#6893428 - 09/20/17 12:59 PM Re: New Stairs from rwmcountry [Re: Cleric]
TX_LT230FH Online   content
Extreme Tracker

Registered: 05/16/07
Posts: 4075
Loc: North Dallas
Originally Posted By: Cleric
It seems plausible that this thread was at the request of rwm which makes it even worse imo...


Don't have a dog in the fight but sounds fishy as hell



Discount offered? Who knows? scratch
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