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#6864118 - 08/21/17 05:03 PM Savage customer service....
P_102 Offline
Pro Tracker

Registered: 09/23/08
Posts: 1068
Loc: Grapevine
Tinkering with a Mark II to squeeze some accuracy out of it and stripped one of the action screws. Called customer service this morning, credit card in hand, and the lady said they'd ship it out, no charge! Just reaching them on the first call (and only on hold for a few seconds) makes them better than most! P_102
Do not trifle in the affairs of dragons, for thou art crunchy and taste good with ketchup.

#6864443 - 08/21/17 09:13 PM Re: Savage customer service.... [Re: P_102]
blackcoal Online   content
THF Trophy Hunter

Registered: 01/19/12
Posts: 9146
Loc: 60 Mi North of DFW
Sorry you stripped the threads but happy to hear they took care of your problem quickly. Would be interesting to know how quickly other companies responded.
The Greatest Enemy of knowledge is not ignorance,
it is the illusion of knowledge.--Stephen Hawking

#6864589 - 08/21/17 11:08 PM Re: Savage customer service.... [Re: P_102]
kry226 Offline

Registered: 01/11/09
Posts: 5319
Loc: Germany
From what I've read time and again, this is not a unique experience with Savage CS. Glad they got you fixed up.

#6864842 - 08/22/17 08:58 AM Re: Savage customer service.... [Re: P_102]
Korean Redneck Offline

Registered: 06/24/09
Posts: 2459
Loc: Houston
I've had similar experiences with Savage customer service. I'm not one of these fan boys to choose sides in the age old Savage vs Remington debate, but their customer service is one big pro for Savage.

#6871018 - 08/27/17 11:00 PM Re: Savage customer service.... [Re: P_102]
Randy Eads Offline
Green Horn

Registered: 05/14/17
Posts: 1
I bought a B-Mag when they first came out. The ejector in the bolt broke. I called Savage and they sent me a new gun and UPS label to send the old one back.

#6871172 - 08/28/17 08:24 AM Re: Savage customer service.... [Re: P_102]
Buzzsaw Online   content
THF Celebrity

Registered: 06/29/11
Posts: 10855
Loc: Frisco, Texas
upfor Savage
"I ain't here for a long time, I'm here for a good time"
King George Strait

#6871608 - 08/28/17 02:42 PM Re: Savage customer service.... [Re: P_102]
colt45 Offline
THF Trophy Hunter

Registered: 08/19/06
Posts: 7531
Loc: bastrop county
have had the same experience with Savage clap
hold on Newt, we got a runaway

#6871669 - 08/28/17 03:36 PM Re: Savage customer service.... [Re: P_102]
redchevy Offline
THF Celebrity

Registered: 10/25/04
Posts: 26986
Loc: Texas
I have had similar service with Lee, Rcbs and I know its fishing, but shimano also.
It's hell eatin em live

#6873138 - 08/29/17 08:10 PM Re: Savage customer service.... [Re: P_102]
retfuz Online   content

Registered: 04/05/09
Posts: 8134
Loc: Irving Tx. and Cedar Creek Lak...
I broke a latch on my Plano rifle case. I emailed them and they sent me 4 new replacement latches at no cost and it was fast. I'll be loyal to them.

#6873684 - 08/30/17 11:13 AM Re: Savage customer service.... [Re: P_102]
GLC Offline

Registered: 02/25/09
Posts: 4730
Loc: Burleson Texas
Savage does have some nice customer service, Burris does too. I lost/ left scope caps at the range one day. Called them to purchase a couple more to replace mine. I had them in about a week at no charge.


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