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#6767804 - 05/18/17 12:18 PM Leupold Service
Stompy Online   content
Extreme Tracker

Registered: 06/13/10
Posts: 4215
Loc: Breckenridge Tx
Have a pair of roof prism bino's I've had for about 25 years. I dropped them in the house and knock them out of alignment. An email to Leupold and off in the mail they went. 10 days later their back in my hands all aligned and cleaned at NO CHARGE,,

Thanks Leupold for the great service.
Cabin Rentals on the ranch for Hubbard Creek Lake

#6767809 - 05/18/17 12:23 PM Re: Leupold Service [Re: Stompy]
DryFire Online   content

Registered: 09/25/16
Posts: 224
Loc: Irving, TX
Wish more companies had that kind of customer service.. its a rarity these days.
Slow is smooth, smooth is fast.

#6767825 - 05/18/17 12:43 PM Re: Leupold Service [Re: Stompy]
Skylar@SWFA Online   happy
Veteran Tracker

Registered: 04/16/11
Posts: 2863
Loc: SWFA Outdoors

Please give me a call (972)726-7348 Ext. 8334

#6768920 - 05/19/17 03:37 PM Re: Leupold Service [Re: Stompy]
booradley Offline
Pro Tracker

Registered: 01/20/11
Posts: 1965
Loc: Justin, TX
People always rave about Vortex customer service and warranty. IMO Vortex is using Leupold's model. The only difference I've found between the two is Leupold CS people are more knowledgeable as a rule. My reference point is from dealing with both as retail customer and dealer. Since this is an open forum I'll do a little hijacking. The one person I've dealt with the most out of both companies is Doreen Fobes of Vortex. You'll never deal with her on the retail side, she only works with dealers. Doreen is the best, a real pleasure to work with.

Have you ever dealt with her Skylar?
Assistant Secretary - U.S. Dry Bean Council

#6769451 - 05/20/17 08:31 AM Re: Leupold Service [Re: Stompy]
Jgraider Offline

Registered: 06/13/15
Posts: 532
Loc: West Texas
You're right boo, IMO. Swarovski is using it too with great success. It obviously works very well.

#6769517 - 05/20/17 10:09 AM Re: Leupold Service [Re: Stompy]
Wilhunt Online   content
Veteran Tracker

Registered: 07/26/13
Posts: 2968
Loc: New Braunfels, San Saba county
Yes sir you are right...I returned a scope to Leupold and it was returned to me in good order at no charge. up

#6769533 - 05/20/17 10:37 AM Re: Leupold Service [Re: Stompy]
dee Online   content
Extreme Tracker

Registered: 04/10/10
Posts: 4951
Loc: Red River way
Leupy replaced a scope for me but it took 3 months and no communication. Vortex was a bit more communicative and only took 7 days but it was one of their top tier scopes.
"A vote is like a rifle; it's usefulness depends on the character of the user" Theodore Roosevelt


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