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Sightmark Customer Service
#6709980
03/20/17 02:32 PM
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Joined: Nov 2009
Posts: 4,604
chalet
OP
Extreme Tracker
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OP
Extreme Tracker
Joined: Nov 2009
Posts: 4,604 |
Good guys. Lost the rubber eyecup off my Photon last time out. Not sure where it went but I retraced my steps from when I had it to when I didn't and couldn't find it the next day. Couldn't find a replacement online, emailed them to see about getting another one and they sent me a new one in the mail free of charge.
Shoot. Eat. Repeat.
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Re: Sightmark Customer Service
[Re: chalet]
#6710127
03/20/17 04:45 PM
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Joined: Mar 2008
Posts: 838
stxhunter
Tracker
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Tracker
Joined: Mar 2008
Posts: 838 |
They definitely have great service. That's one of the things that sets them apart from some of their competition!
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Re: Sightmark Customer Service
[Re: chalet]
#6710245
03/20/17 06:30 PM
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Joined: Dec 2006
Posts: 369
Night Hunting TV
Bird Dog
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Bird Dog
Joined: Dec 2006
Posts: 369 |
Ive had the same experience. I lost the center of the front cap. Same thing, free of charge. and fast
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Re: Sightmark Customer Service
[Re: chalet]
#6710968
03/21/17 02:04 PM
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Joined: Aug 2006
Posts: 11,657
colt45-90
Texas colt45
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Texas colt45
Joined: Aug 2006
Posts: 11,657 |
always good to post on good service company's
hold on Newt, we got a runaway
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Re: Sightmark Customer Service
[Re: chalet]
#6711256
03/21/17 08:20 PM
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Joined: Jan 2011
Posts: 3,069
MDMORROW
Veteran Tracker
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Veteran Tracker
Joined: Jan 2011
Posts: 3,069 |
Sellmark (parent company to Sightmark & Pulsar) is excellent on service. I know several people they've gone over and beyond for.
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Re: Sightmark Customer Service
[Re: chalet]
#6711648
03/22/17 04:42 AM
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Joined: Mar 2011
Posts: 637
Outdoor Legacy
Tracker
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Tracker
Joined: Mar 2011
Posts: 637 |
That's great. Pulsar and Sightmark offer, in my opinion, by far the best customer service in the industry. I'm sure there will always be someone who had a bad experience but the warranty and customer service alone are reason enough to buy those brands. They have always treated my customers right, even when it would have been a whole lot easier for them to just say "no". I've found that if you are reasonable with them, they will be more than reasonable with you.
Outdoor Legacy - Owner The Late Night Vision Show - Co-Host Night Vision, Thermal & AccessoriesOutdoorLegacyGear.com (877)350-1818
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Re: Sightmark Customer Service
[Re: chalet]
#6711726
03/22/17 12:16 PM
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Joined: Nov 2009
Posts: 4,604
chalet
OP
Extreme Tracker
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OP
Extreme Tracker
Joined: Nov 2009
Posts: 4,604 |
I said upfront that I had lost it, figured I'd be out a $10-$15 or so when I emailed. He just said send me your shipping address and one will go out in the mail. Good company to deal with.
Last edited by chalet; 03/22/17 01:31 PM.
Shoot. Eat. Repeat.
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Re: Sightmark Customer Service
[Re: chalet]
#6713504
03/24/17 12:51 AM
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Joined: Mar 2009
Posts: 446
L. C. Clower
Bird Dog
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Bird Dog
Joined: Mar 2009
Posts: 446 |
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.
Right-wing Libertarian. Politically Incorrect.
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Re: Sightmark Customer Service
[Re: L. C. Clower]
#6714249
03/24/17 07:11 PM
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Joined: Dec 2006
Posts: 369
Night Hunting TV
Bird Dog
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Bird Dog
Joined: Dec 2006
Posts: 369 |
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM. What batteries are you using in it? I ask bc I had that exact problem, got the replacement and it still did it. It turned out the cheap batteries I was using. The negative on the battery was flat instead of sticking down. When I called them back they had me test that. Hadn't had a problem since.
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Re: Sightmark Customer Service
[Re: chalet]
#6714291
03/24/17 08:17 PM
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Joined: Jan 2010
Posts: 1,840
Hunter-Steve
Pro Tracker
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Pro Tracker
Joined: Jan 2010
Posts: 1,840 |
I have had the same fantastic over and above service from Sellmark. On a Pulsar N550 that I had for a year, it would reboot when I was shooting preventing me from getting follow up shots. I sent it in and they sent me not just a new one but an upgraded one. When I got my Pulsar Apex XD50a it did not have the PIP option. I read that it could be upgraded by Sellmark. I called and they offered to upgrade the firmware if I sent it in. After a week they called and said they could not make the update so asked if I would mind if they sent me a new unit that had all the new features. Of course I said yes but was expecting a refurbished model. I received it the next day and to my surprise it was a brand new one.
I wish I received this type of service from other manufactures. At this point Pulsar has made me a lifelong customer.
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Re: Sightmark Customer Service
[Re: chalet]
#6727147
04/06/17 01:49 PM
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Joined: Mar 2014
Posts: 25
George757
Light Foot
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Light Foot
Joined: Mar 2014
Posts: 25 |
Another kudo to Sellmark. I broke the hinge on my Photon's objective lens cover - my fault - and requested to purchase a replacement. Mike @ Customer Service wouldn't take my money. He sent me a free replacement. Great customer service! When the Sightline comes out, I'll be a customer.
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Re: Sightmark Customer Service
[Re: chalet]
#6730229
04/09/17 10:16 PM
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Joined: Feb 2015
Posts: 406
fr3db3ar
Bird Dog
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Bird Dog
Joined: Feb 2015
Posts: 406 |
They sent me a new cable set for my CR640.
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