Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
txghutch, rack48, TXhuntfish96, theredfish, Muhammad
62634 Registered Users
Top Posters
dogcatcher 83190
stxranchman 52092
RWH24 44568
rifleman 44267
BOBO the Clown 42700
bill oxner 40891
BMD 40619
Big Orn 37484
txshntr 34810
sig226fan (Rguns.com) 31412
facebook
Forum Stats
62634 Members
46 Forums
437974 Topics
6032540 Posts

Max Online: 16728 @ 03/25/12 08:51 AM
Topic Options
#6709980 - 03/20/17 09:32 AM Sightmark Customer Service
chalet Online   content
Veteran Tracker

Registered: 11/08/09
Posts: 2237
Loc: North Side of the Metromess
Good guys. Lost the rubber eyecup off my Photon last time out. Not sure where it went but I retraced my steps from when I had it to when I didn't and couldn't find it the next day. Couldn't find a replacement online, emailed them to see about getting another one and they sent me a new one in the mail free of charge.
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

Top
#6710127 - 03/20/17 11:45 AM Re: Sightmark Customer Service [Re: chalet]
stxhunter Offline
Tracker

Registered: 03/04/08
Posts: 802
Loc: Katy
They definitely have great service. That's one of the things that sets them apart from some of their competition!
_________________________


www.bigpiglights.com
Specializing in Hog Hunting and Night Vision Equipment
(956)793-0904

Top
#6710245 - 03/20/17 01:30 PM Re: Sightmark Customer Service [Re: chalet]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 357
Loc: Longview, Tx
Ive had the same experience. I lost the center of the front cap. Same thing, free of charge. and fast

Top
#6710968 - 03/21/17 09:04 AM Re: Sightmark Customer Service [Re: chalet]
colt45 Offline
THF Trophy Hunter

Registered: 08/19/06
Posts: 7333
Loc: bastrop county
always good to post on good service company's
_________________________
hold on Newt, we got a runaway

Top
#6711256 - 03/21/17 03:20 PM Re: Sightmark Customer Service [Re: chalet]
MDMORROW Offline
Veteran Tracker

Registered: 01/10/11
Posts: 2900
Loc: McKinney & Pottsboro, TX
Sellmark (parent company to Sightmark & Pulsar) is excellent on service. I know several people they've gone over and beyond for.
_________________________

Night Vision & Thermal Sales
FLIR|Pulsar|Trijicon Electro-Optics|Steiner|ATN
www.nightvisionoutfitters.com

Top
#6711648 - 03/21/17 11:42 PM Re: Sightmark Customer Service [Re: chalet]
Outdoor Legacy Gear Offline
Woodsman

Registered: 03/18/11
Posts: 104
Loc: Appleby, TX
That's great. Pulsar and Sightmark offer, in my opinion, by far the best customer service in the industry. I'm sure there will always be someone who had a bad experience but the warranty and customer service alone are reason enough to buy those brands. They have always treated my customers right, even when it would have been a whole lot easier for them to just say "no". I've found that if you are reasonable with them, they will be more than reasonable with you.
_________________________

Night Vision, Thermal & Accessories
Pulsar, Sightmark, FLIR, Armasight, ATN & More
OutdoorLegacyGear.com
(877)350-1818


Top
#6711726 - 03/22/17 07:16 AM Re: Sightmark Customer Service [Re: chalet]
chalet Online   content
Veteran Tracker

Registered: 11/08/09
Posts: 2237
Loc: North Side of the Metromess
I said upfront that I had lost it, figured I'd be out a $10-$15 or so when I emailed. He just said send me your shipping address and one will go out in the mail. Good company to deal with.


Edited by chalet (03/22/17 08:31 AM)
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

Top
#6713504 - 03/23/17 07:51 PM Re: Sightmark Customer Service [Re: chalet]
L. C. Clower Offline


Registered: 03/27/09
Posts: 331
Loc: DFW
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.
_________________________
Right-wing Libertarian.
Politically Incorrect.

Top
#6714249 - 03/24/17 02:11 PM Re: Sightmark Customer Service [Re: L. C. Clower]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 357
Loc: Longview, Tx
Originally Posted By: L. C. Clower
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.


What batteries are you using in it? I ask bc I had that exact problem, got the replacement and it still did it. It turned out the cheap batteries I was using. The negative on the battery was flat instead of sticking down. When I called them back they had me test that. Hadn't had a problem since.

Top
#6714291 - 03/24/17 03:17 PM Re: Sightmark Customer Service [Re: chalet]
Hunter-Steve Offline
Pro Tracker

Registered: 01/17/10
Posts: 1004
Loc: Plano. TX
I have had the same fantastic over and above service from Sellmark. On a Pulsar N550 that I had for a year, it would reboot when I was shooting preventing me from getting follow up shots. I sent it in and they sent me not just a new one but an upgraded one. When I got my Pulsar Apex XD50a it did not have the PIP option. I read that it could be upgraded by Sellmark. I called and they offered to upgrade the firmware if I sent it in. After a week they called and said they could not make the update so asked if I would mind if they sent me a new unit that had all the new features. Of course I said yes but was expecting a refurbished model. I received it the next day and to my surprise it was a brand new one.

I wish I received this type of service from other manufactures. At this point Pulsar has made me a lifelong customer.
_________________________
NRA Life Member - NRA Certified Instructor

Top
#6727147 - 04/06/17 08:49 AM Re: Sightmark Customer Service [Re: chalet]
George757 Offline
Light Foot

Registered: 03/28/14
Posts: 20
Loc: Florida
Another kudo to Sellmark. I broke the hinge on my Photon's objective lens cover - my fault - and requested to purchase a replacement. Mike @ Customer Service wouldn't take my money. He sent me a free replacement.
Great customer service! When the Sightline comes out, I'll be a customer.

Top
#6730229 - 04/09/17 05:16 PM Re: Sightmark Customer Service [Re: chalet]
fr3db3ar Offline
Bird Dog

Registered: 02/08/15
Posts: 369
Loc: Holland, MI
They sent me a new cable set for my CR640.

Top



© 2004-2016 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide