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Max Online: 16728 @ 03/25/12 08:51 AM
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#6709980 - 03/20/17 09:32 AM Sightmark Customer Service
chalet Online   content
Pro Tracker

Registered: 11/08/09
Posts: 1926
Loc: North Side of the Metromess
Good guys. Lost the rubber eyecup off my Photon last time out. Not sure where it went but I retraced my steps from when I had it to when I didn't and couldn't find it the next day. Couldn't find a replacement online, emailed them to see about getting another one and they sent me a new one in the mail free of charge.
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

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#6710127 - 03/20/17 11:45 AM Re: Sightmark Customer Service [Re: chalet]
stxhunter Offline
Tracker

Registered: 03/04/08
Posts: 761
Loc: Fort Worth
They definitely have great service. That's one of the things that sets them apart from some of their competition!
_________________________


www.bigpiglights.com
Specializing in Hog Hunting and Night Vision Equipment
(956)793-0904

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#6710245 - 03/20/17 01:30 PM Re: Sightmark Customer Service [Re: chalet]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 332
Loc: Longview, Tx
Ive had the same experience. I lost the center of the front cap. Same thing, free of charge. and fast

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#6710968 - 03/21/17 09:04 AM Re: Sightmark Customer Service [Re: chalet]
colt45 Offline
THF Trophy Hunter

Registered: 08/19/06
Posts: 5890
Loc: bastrop county
always good to post on good service company's
_________________________
hold on Newt, we got a runaway

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#6711256 - 03/21/17 03:20 PM Re: Sightmark Customer Service [Re: chalet]
MDMORROW Offline
Veteran Tracker

Registered: 01/10/11
Posts: 2709
Loc: McKinney & Pottsboro, TX
Sellmark (parent company to Sightmark & Pulsar) is excellent on service. I know several people they've gone over and beyond for.
_________________________

Night Vision & Thermal Sales
FLIR|Pulsar|Trijicon Electro-Optics|Steiner|ATN|TNVC
*VISIT US ON FACEBOOK TO WIN A PULSAR THERMAL*

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#6711648 - 03/21/17 11:42 PM Re: Sightmark Customer Service [Re: chalet]
Outdoor Legacy Gear Offline
Green Horn

Registered: 03/18/11
Posts: 6
Loc: Appleby, TX
That's great. Pulsar and Sightmark offer, in my opinion, by far the best customer service in the industry. I'm sure there will always be someone who had a bad experience but the warranty and customer service alone are reason enough to buy those brands. They have always treated my customers right, even when it would have been a whole lot easier for them to just say "no". I've found that if you are reasonable with them, they will be more than reasonable with you.
_________________________

Night Vision, Thermal & Accessories
Pulsar, Sightmark, FLIR, Armasight, ATN & More
OutdoorLegacyGear.com
(877)350-1818


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#6711726 - 03/22/17 07:16 AM Re: Sightmark Customer Service [Re: chalet]
chalet Online   content
Pro Tracker

Registered: 11/08/09
Posts: 1926
Loc: North Side of the Metromess
I said upfront that I had lost it, figured I'd be out a $10-$15 or so when I emailed. He just said send me your shipping address and one will go out in the mail. Good company to deal with.


Edited by chalet (03/22/17 08:31 AM)
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

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#6713504 - 03/23/17 07:51 PM Re: Sightmark Customer Service [Re: chalet]
L. C. Clower Offline


Registered: 03/27/09
Posts: 280
Loc: DFW
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.
_________________________
Right-wing Libertarian.
Politically Incorrect.

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#6714249 - Yesterday at 02:11 PM Re: Sightmark Customer Service [Re: L. C. Clower]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 332
Loc: Longview, Tx
Originally Posted By: L. C. Clower
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.


What batteries are you using in it? I ask bc I had that exact problem, got the replacement and it still did it. It turned out the cheap batteries I was using. The negative on the battery was flat instead of sticking down. When I called them back they had me test that. Hadn't had a problem since.

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#6714291 - Yesterday at 03:17 PM Re: Sightmark Customer Service [Re: chalet]
Hunter-Steve Offline
Tracker

Registered: 01/17/10
Posts: 842
Loc: Plano. TX
I have had the same fantastic over and above service from Sellmark. On a Pulsar N550 that I had for a year, it would reboot when I was shooting preventing me from getting follow up shots. I sent it in and they sent me not just a new one but an upgraded one. When I got my Pulsar Apex XD50a it did not have the PIP option. I read that it could be upgraded by Sellmark. I called and they offered to upgrade the firmware if I sent it in. After a week they called and said they could not make the update so asked if I would mind if they sent me a new unit that had all the new features. Of course I said yes but was expecting a refurbished model. I received it the next day and to my surprise it was a brand new one.

I wish I received this type of service from other manufactures. At this point Pulsar has made me a lifelong customer.
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NRA Life Member - NRA Certified Instructor

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