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#6709980 - 03/20/17 09:32 AM Sightmark Customer Service
chalet Offline
Veteran Tracker

Registered: 11/08/09
Posts: 2247
Loc: North Side of the Metromess
Good guys. Lost the rubber eyecup off my Photon last time out. Not sure where it went but I retraced my steps from when I had it to when I didn't and couldn't find it the next day. Couldn't find a replacement online, emailed them to see about getting another one and they sent me a new one in the mail free of charge.
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

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#6710127 - 03/20/17 11:45 AM Re: Sightmark Customer Service [Re: chalet]
stxhunter Offline
Tracker

Registered: 03/04/08
Posts: 802
Loc: Katy
They definitely have great service. That's one of the things that sets them apart from some of their competition!
_________________________


www.bigpiglights.com
Specializing in Hog Hunting and Night Vision Equipment
(956)793-0904

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#6710245 - 03/20/17 01:30 PM Re: Sightmark Customer Service [Re: chalet]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 357
Loc: Longview, Tx
Ive had the same experience. I lost the center of the front cap. Same thing, free of charge. and fast

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#6710968 - 03/21/17 09:04 AM Re: Sightmark Customer Service [Re: chalet]
colt45 Offline
THF Trophy Hunter

Registered: 08/19/06
Posts: 7352
Loc: bastrop county
always good to post on good service company's
_________________________
hold on Newt, we got a runaway

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#6711256 - 03/21/17 03:20 PM Re: Sightmark Customer Service [Re: chalet]
MDMORROW Offline
Veteran Tracker

Registered: 01/10/11
Posts: 2900
Loc: McKinney & Pottsboro, TX
Sellmark (parent company to Sightmark & Pulsar) is excellent on service. I know several people they've gone over and beyond for.
_________________________

Night Vision & Thermal Sales
FLIR|Pulsar|Trijicon Electro-Optics|Steiner|ATN
www.nightvisionoutfitters.com

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#6711648 - 03/21/17 11:42 PM Re: Sightmark Customer Service [Re: chalet]
Outdoor Legacy Gear Offline
Woodsman

Registered: 03/18/11
Posts: 117
Loc: Appleby, TX
That's great. Pulsar and Sightmark offer, in my opinion, by far the best customer service in the industry. I'm sure there will always be someone who had a bad experience but the warranty and customer service alone are reason enough to buy those brands. They have always treated my customers right, even when it would have been a whole lot easier for them to just say "no". I've found that if you are reasonable with them, they will be more than reasonable with you.
_________________________

Night Vision, Thermal & Accessories
Pulsar, Sightmark, FLIR, Armasight, ATN & More
OutdoorLegacyGear.com
(877)350-1818


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#6711726 - 03/22/17 07:16 AM Re: Sightmark Customer Service [Re: chalet]
chalet Offline
Veteran Tracker

Registered: 11/08/09
Posts: 2247
Loc: North Side of the Metromess
I said upfront that I had lost it, figured I'd be out a $10-$15 or so when I emailed. He just said send me your shipping address and one will go out in the mail. Good company to deal with.


Edited by chalet (03/22/17 08:31 AM)
_________________________
Concho "I know enough to post here in redneck pot smoking bunker......that's for sure."

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#6713504 - 03/23/17 07:51 PM Re: Sightmark Customer Service [Re: chalet]
L. C. Clower Offline


Registered: 03/27/09
Posts: 331
Loc: DFW
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.
_________________________
Right-wing Libertarian.
Politically Incorrect.

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#6714249 - 03/24/17 02:11 PM Re: Sightmark Customer Service [Re: L. C. Clower]
bornforit Offline
Bird Dog

Registered: 12/11/06
Posts: 357
Loc: Longview, Tx
Originally Posted By: L. C. Clower
My Photon began shutting off at every shot. Mailed it in Friday, new replacement arrived today. TYVM.


What batteries are you using in it? I ask bc I had that exact problem, got the replacement and it still did it. It turned out the cheap batteries I was using. The negative on the battery was flat instead of sticking down. When I called them back they had me test that. Hadn't had a problem since.

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#6714291 - 03/24/17 03:17 PM Re: Sightmark Customer Service [Re: chalet]
Hunter-Steve Offline
Pro Tracker

Registered: 01/17/10
Posts: 1006
Loc: Plano. TX
I have had the same fantastic over and above service from Sellmark. On a Pulsar N550 that I had for a year, it would reboot when I was shooting preventing me from getting follow up shots. I sent it in and they sent me not just a new one but an upgraded one. When I got my Pulsar Apex XD50a it did not have the PIP option. I read that it could be upgraded by Sellmark. I called and they offered to upgrade the firmware if I sent it in. After a week they called and said they could not make the update so asked if I would mind if they sent me a new unit that had all the new features. Of course I said yes but was expecting a refurbished model. I received it the next day and to my surprise it was a brand new one.

I wish I received this type of service from other manufactures. At this point Pulsar has made me a lifelong customer.
_________________________
NRA Life Member - NRA Certified Instructor

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#6727147 - 04/06/17 08:49 AM Re: Sightmark Customer Service [Re: chalet]
George757 Offline
Light Foot

Registered: 03/28/14
Posts: 20
Loc: Florida
Another kudo to Sellmark. I broke the hinge on my Photon's objective lens cover - my fault - and requested to purchase a replacement. Mike @ Customer Service wouldn't take my money. He sent me a free replacement.
Great customer service! When the Sightline comes out, I'll be a customer.

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#6730229 - 04/09/17 05:16 PM Re: Sightmark Customer Service [Re: chalet]
fr3db3ar Offline
Bird Dog

Registered: 02/08/15
Posts: 370
Loc: Holland, MI
They sent me a new cable set for my CR640.

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